Press Releases

CA Technologies Honored with TSIA STAR Award for Excellence in Innovative Support

Industry Peers Recognize Company’s Commitment to Service and Support

ISLANDIA, N.Y., October 27, 2010 – CA Technologies (NASDAQ: CA) today announced that it has been named the winner of the Fall 2010 Technology Services Industry Association (TSIA) STAR Award for Excellence in Innovative Support.

This award recognizes companies who have embraced innovation in people, process, and technology to help increase agent productivity, service levels and customer satisfaction, increase problem avoidance, and effectively handle more interactions.

"The here-and-now realities facing today's services organizations present a multitude of challenges and CA Technologies has clearly demonstrated its high-level commitment to delivering world-class results," said J.B. Wood, CEO, TSIA.

The CA Technologies programs which the TSIA recognized include:

• Go Live with CA Technologies: provides a seamless post sale experience that gets customers’ deployments started quickly and brings together an assortment of supporting programs to help them get even more value out of their implementations.
• Solution Assurance program: powered by Labs on Demand technology, this initiative enables the support team to rapidly replicate a customer’s environment to help reduce time to resolution.
• Employee development programs: help make the company’s support engineers the best in the business.

“We are honored to be acknowledged by our peers as a leader in innovative customer support,” said Jim Turcotte, senior vice president, Global CA Support, CA Technologies. “We are committed to offering innovative programs that enable us to provide our customers with ongoing, proactive and trusted support services for a more agile business.”

This is the second time this year that CA Technologies has received a TSIA STAR Award. In May, the company was honored with a STAR Award for Best Practices in Value-Added Support.
 
Companies seeking the STAR Award undergo a rigorous evaluation process, with the winners selected by TSIA’s service discipline advisory board members.

Since 1990, the STAR Awards have become recognized as one of the most prestigious awards in the service and support industry, acknowledging the contributions of companies of all sizes, to the continual improvement of service and support delivery industry-wide. For information on the STAR Awards, visit www.tsia.com/awards_and_certifications/star_awards.html.