Zeal Softech Enhances Service Offering with Nimsoft Unified Manager
India-based MSP Leverages Unified Monitoring and Service Desk Capabilities to More Efficiently Safeguard Customers’ Environments
Campbell, Calif.–May 30, 2012—Nimsoft announced that Zeal Softech, a managed service provider in India, has selected Nimsoft Unified Manager to provide unified monitoring and ticketing services across its customers’ server, network, application, cloud and storage assets.
The new capabilities will be delivered as part of the Zeal Softech’s Desktop Care Plus (ZDC+) offering, which provides its customers efficient, effective desktop management by automating up to 40% of routine, manual tasks, freeing IT staff to focus on higher-value work.
Nimsoft Unified Manager is a multi-tenant IT Management-as-a-Service solution that combines industry-leading infrastructure monitoring and ready- to-use ITIL®-based service management. This unified solution enables Zeal Softech to provide proactive troubleshooting and incident resolution across customer infrastructures, helping keep mission-critical systems and applications up and running.
“Precise, continuous monitoring of both hardware and software is essential for preventative incident management and for pinpointing the root causes of chronic service issues,” said Anand Chandel, CEO of Zeal Softech. “By cost-effectively providing this monitoring and automating the capture of relevant infrastructure insight into our trouble-tickets, Nimsoft Unified Manager helps streamline our support service processes and enables us to ensure the health of our customers’ environments.”
Prior to deploying Nimsoft Unified Manager, Zeal Softech used point solutions from other vendors, but found the lack of integration to be inefficient and time-consuming to manage. With Nimsoft, Zeal Softech can monitor and manage all systems and applications with a single integrated, web-based dashboard.
“Managed service providers like Zeal Softech have to maintain granular insight into all of their customers’ complex, business critical environments—while also rigorously controlling their operational costs,” said Mark Frost, general manager, Nimsoft Solutions Group. “Nimsoft Unified Manger addresses this twin challenge by providing Zeal Softech the comprehensive management insight it needs to efficiently and effectively resolve infrastructure issues.”
About Zeal Softech
Zeal Softech is a leading end-to-end service provider of IT Services and Solutions encompassing Integration, Data Centre, IT Infrastructure Management and Networking through its robust world class delivery processes to varied corporations of high repute. It offers benefits of the next generation facilities and services to help customers achieve the safest and secured architecture for the hosted infrastructure. The top-of-the-notch services being served at this multi-faceted data center along with the high degree of consideration regarding the precious data of our customers. The data center is empowered with robust infrastructure and most advanced technology to make it secured and cost-effective solution for customer’s data center needs.
Nimsoft is a global leader in IT Management-as-a-Service. The company’s lightweight ITMaaS solutions make it easy for enterprises and service providers to implement comprehensive, adaptable monitoring and service desk capabilities essential for managing today’s dynamic computing environments. Learn more at www.nimsoft.com
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