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Newsletters: IT Management

CA Advisor: IT Management Edition

August 2008

Successful Service Catalog Defined; Improve Business Services with SOA; IT Financial Management Reveals Value

Ajei Gopal, EVP, CA Enterprise IT Management Group

Welcome to the August issue of CA’s IT Management newsletter (previously called the Business Service Management newsletter). This month, we define a strong service catalog implementation so you can understand the critical components. Also read how application performance management can help improve your Service Oriented Architecture (SOA) deployment. Finally, read how IT financial management can help you illuminate IT's value.

— Ajei Gopal, EVP, CA Enterprise IT Management Group

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Defining the Critical Components of a Strong Service Catalog

The service catalog can be the basis for transforming your IT department into a true service organization. This article helps you define and understand the critical components of successful implementation before you start.
Ensure a Successful SOA Deployment with Application Performance Management

Holding great promise for improving business services while reducing the cost and delivery time for new services, Service Oriented Architecture is on just about every CIO’s radar. Application Performance Management is key to a successful SOA deployment.
Deliver Visibility into IT Value with IT Financial Management

Management has a duty to provide good governance and resource stewardship over its investments. IT Financial Management can help control, monitor and understand IT costs, providing visibility into technology investments.
 
Communicating IT's Business Contribution: Metrics that Matter

Technology often speaks its own language, using internal metrics that don’t relate to corporate priorities. A performance scorecard that combines reporting best practices with systems that provide the essential business measurements can help you clearly communicate business value.

Customize Your Experience at CA World 2008

The largest gathering of CA customers and partners globally, CA World offers an excellent opportunity for networking with other IT professionals interested in IT management and CA solutions. The Agenda Builder application lets you build your own personal agenda that you can sync with Outlook.

 

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