Every customer matters and every dollar counts. To survive and thrive today, delivering a positive customer experience should be the top priority for businesses and, thus, IT organizations. Applying Lean thinking to IT empowers firms to deliver maximum customer value while minimizing costs.
As the impact of the global economic recession becomes local, IT budgets are being cut even though demands on IT are not lessening. By applying Lean thinking—which can be summarized by "maximize value, minimize waste"—leading-edge IT organizations are able to cut spending without compromising customer service, all while meeting compliance mandates and reducing IT complexity.
By applying lean thinking to IT, CIOs can identify opportunities to reduce waste, increase efficiencies and improve the customer experience. They can more effectively manage complexity and risk. They can maximize the value IT delivers. In this Q&A, senior executives from TransUnion, Tesco and Fujitsu Services discuss their experiences and strategies for maximizing value and minimizing waste.
For more information, visit Information Governance, Governance, Risk and Compliance, Project and Portfolio Management and Green IT.
Read our blogs for the latest insights and observations: Information Governance, Governance, Risk and Compliance, IT Governance Evangelist and IT Greenability.