DevOps Driving 20 Percent Faster Time-to-Market for New Services, Global IT Study Reveals

Nearly All U.S. Respondents See Need for DevOps Strategy

ISLANDIA, N.Y., September 12, 2013 – DevOps is more than an IT methodology, it’s a revenue driver, according to a new global study commissioned by CA Technologies (NASDAQ:CA).  The study, TechInsights Report: What Smart Businesses Know About DevOps, reveals that IT leaders in the United States have seen concrete business benefits as a result of their organization’s DevOps implementation.

According to respondents, they have experienced anywhere from a 17 to 23 percent improvement in business in the form of increased revenue, faster time-to-market, improved competitive positioning and enhanced customer experience.  Nearly all (99 percent) U.S. respondents recognize a greater need for DevOps strategies now than before.

DevOps is a methodology which helps foster collaboration between the teams that create and test applications (Dev) with those that maintain them in production environments (Ops).  Vanson Bourne conducted the survey of 1,300 senior IT decision-makers worldwide on behalf of CA Technologies to learn global awareness and adoption of DevOps.
The report points to a 22 percent increase in customers and 19 percent more revenue for respondents who have experienced benefits from implementing the methodology.  The financial opportunity for U.S. organizations in particular is significant; 66 percent of respondents with a DevOps strategy have experienced an increase in revenue.  The report also shows that awareness of the practices associated with the strategy has increased – particularly as a means to better address customer demands and improve the customer experience overall. 

“In today’s world of mobile apps and online consumer reviews, companies are under enormous pressure to deliver higher quality applications faster than ever before,” said Shridhar Mittal, general manager, Application Delivery, CA Technologies. “Companies, which have been around for more than 20-30 years, face big challenges as they have legacy systems.  Those who are willing to undergo internal transformation can win the competition in the fast-changing markets.”

The report reveals that external factors such as customers – and not necessarily IT – are the major driving force for the DevOps strategy.  The need to improve the end-customer experience is the no. one driver in the United States (68 percent), followed by the need for greater collaboration between development and operations teams (61 percent), the increase use of mobile devices (52 percent) and the increasing need to develop and deploy cloud-based applications (43 percent).  In fact, internal pressures such as solving for the complexity of IT systems and cost-cutting are at the bottom of the list (7 percent and 2 percent in the United States, respectively).

Organizations which have been successful with DevOps also recognize the importance of measuring success using business-relevant, externally focused metrics rather than internal measurements.  Worldwide, 49 percent (91 percent in the United States) are measuring implementations primarily with external metrics such as increased revenue, faster time-to-market and improved customer experience versus 38 percent (8 percent in the United States) primarily using internal metrics such as lower costs and improved efficiencies.

“CA Technologies has taken the lead in identifying the benefits and challenges of adopting DevOps,” said Mittal.  “The report paints a clear picture of what companies can expect to gain by embracing the new strategy and transforming their IT organization.  DevOps is evolving from the theoretical into an essential strategic approach for all businesses.”

Among the study’s specific findings are:

• DevOps adopters have been experiencing real and measurable benefits:
    o The majority of respondents have seen or anticipate seeing about a 19 percent increase in revenue.
    o They have been experiencing or anticipate seeing 20 to 23 percent improvement in areas such as collaboration between departments, quality of deployed applications, customer numbers and time-to-market speed.

• The majority anticipate DevOps to require investments:
    o More than 70 percent anticipate investing in new tools and training for development and operations personnel while 53 percent foresee having to hire new personnel with the necessary skills.

• The potential obstacles to a DevOps rollout are wide-ranging, although many are related to people and processes more than technology:
    o The top reason (35 percent) preventing it from taking off is organizational complexity, followed by lack of role alignment (28 percent) and security or compliance concerns (25 percent).

For more information and to download the TechInsights Report: What Smart Businesses Know About DevOps, visit here.

Survey Methodology

Vanson Bourne conducted the CA Technologies-sponsored study of 1300 senior IT decision-makers in financial services, healthcare, manufacturing, public sector and telecommunications in 21 countries around the world in May through July 2013.  The study’s respondents assume IT executive, management, project lead or enterprise architect positions at enterprises with revenues of $100 million or more.

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