CA Service Operations Insight is comprehensive service management software designed to help IT and engineering manage the quality and availability of online services more effectively. This solution helps make your operations less of a technology silo-monitoring team and more business-aligned.
CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains—domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools.
By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.
CA Service Operations Insight can help improve incident and problem management processes by providing a common understanding of services through: