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CA Service Operations Insight

Get a clear and complete view of business service performance.

CA Service Operations Insight is a comprehensive service operations management solution designed to help IT and engineering more effectively manage the quality and availability of online services. It provides an end-to-end, real-time view of service delivery alongside innovative IT operations analytics to help transform operations from a technology silo monitoring team to a business aligned team that monitors services and assures their quality.

CA Service Operations Insight correlates data from a wide variety of CA and multi-vendor monitoring tools to provide a holistic visualization of the components across technology domains that deliver services to your customers. It moves beyond traditional business service management solutions to help you pinpoint what is impacting and threatening service delivery. Through cross-domain IT operations analytics, this next-generation solution helps operations staff levels one, two and three take actions according to business priorities.

CA Service Operations Insight can help break down silos across your organization, improve incident and problem management processes by providing a common understanding of services through:

  • Flexible, role-based service dashboards for IT executives, service owners and operations center staff
  • Detailed service operations consoles for operations managers, level 1 operations staff and deeper levels of technical support and engineering
  • Reports on service quality, availability, risk and operational SLAs
  • Desktop and mobile device access to service status and other IT operations analytics
  • Integration with service desk and Configuration Management Database (CMDB) systems for automated ticketing, notification and routing

Service Operations Insight Demo

CA Service Operations Insight in 1 Minute

Key Features

  • Unified event management
  • Dynamic business service modeling
  • Service analytics and alerts
  • Service-driven automation for escalations, ticketing and process flow
  • Integrated SLA performance management

Key Benefits

  • Improves service quality
  • Improves service predictability
  • Optimizes operations

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Analyst firm EMA reviews CA Service Operations Insight

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