CA Wily Customer Experience Manager™
Monitor user activity and gain immediate insight into the experience of your customers.

Business size: Enterprise
Category: Application Performance Management
Sub-Category: Service Quality Management

CA Wily Customer Experience Manager™

Measure the performance and quality of Web-based, end-user transactions. CA Wily Customer Experience Manager gives visibility into performance from the high-level business process down to the transaction component level for each individual end-user in real-time. Performance monitoring enables you to immediately identify, prioritize and resolve performance problems before additional users are affected and the business impact increases.

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Overview

Documents

What is CA Wily Customer Experience Manager (CEM)

It is an appliance-like performance monitoring product that measures Web application performance—from the business process to the component level—for each individual customer by user name. This enables both your business managers and IT staff to understand and resolve performance problems before end-users call for support.

What Web application management challenges does it meet?

Unlike technical performance monitoring of applets or SQL statements, CA Wily CEM enables you to monitor user activities, including login, account update or purchase transactions, at the business process level. This provides you with immediate insight into the experience of your customers.

What features does it offer?

It offers real-time transaction performance monitoring, performance trending, automated reporting, customized alerts and integration with other CA and multi-vendor solutions.

What platforms does it support?

It supports any Web-based application using HTTP or HTTPS, whether it was built on Java, .NET, mainframe or other technology.