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CA Nimsoft Service Desk

Connect to a better approach in service management.

CA Nimsoft Service Desk helps you stop managing tickets so you can start managing productivity. With over 99.5% availability, CA Nimsoft Service Desk can help you eliminate upgrades with a true multi-tenant SaaS solution that delivers a modern, intuitive mobile and collaborative experience.

This business service management solution can be extended with codeless bi-directional integrations to external systems, helping you stay connected. And CA Nimsoft Service Desk uses automation to drive process efficiencies with pre-defined role-based workflows, configured in the browser, helping you improve productivity.

The customer service management CA Nimsoft Service Desk offers can improve the total cost of ownership (TCO) of your service management while reducing implementation and maintenance costs. Users of CA Nimsoft Service Desk benefit with:

  • Data centers in United States, Germany and Australia.
  • True multi-tenancy with full failover and data redundancy.
  • SSAE16 SOC I compliance.
  • Average throughput of 167MB/second (10,000 consumers).

CA Nimsoft Service Desk Demo

7 year old configures CA Nimsoft Service Desk workflow…while making a sandwich

Key Features

  • True SaaS-based offering - no hardware to configure and no software to manage
  • Intuitive interface that helps drive customer satisfaction while reducing training needs
  • Mobile and collaborative capabilities that can improve productivity for both analysts and business users
  • Configurable to your specific business requirements—without any coding
  • Action-driven workflows direct analysts through pre-defined processes
  • Built in, ITIL-based best practices—featuring nine PinkVERIFY certified processes

Key Benefits

  • Reduce implementation and maintenance costs.
  • Improve business user satisfaction.
  • Improve productivity for service management.
  • Improve TCO for service management.

Cumulative Benefit Summary

more about ROI >

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