Stop managing tickets and start managing productivity.
You need to deliver service management efficiency to your consumers, your business leadership and the IT organization. Unfortunately the complexity of custom apps, code and infrastructure that require specialized skills to deploy and maintain make this difficult to do. You need a better approach: one that is intuitive, modern, mobile and collaborative. Wouldn't it be nice to leverage things like codeless “click-and-go” integrations and workflows, built-in best practices, and multi-tenant SaaS so that you are always taking advantage of “current” capabilities at all at lower total cost?
CA Nimsoft Service Desk is a better approach to Service Management:
10 Tips to Reduce the Cost of Service Operations (7 Aug 2013)
Make your help desk customers love you again (18 July 2013)
What You Need to Know About Service Desk in the Cloud (30 May 2013)