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Insights

Webcasts: A Closer Look at Enterprise Network Management System Vendors with EMA Radar Report; Building Performance-first Application Delivery Networks with Cisco and NetQoS; DevOps: Hype or the Key to Unlocking Innovation?; Economical and Complete Application Delivery Management with Cisco and NetQoS; Ensuring Enterprise Reliability: Execution Concepts for IT Executives; Network Traffic Analysis A Vital Component of Service Assurance; Network Traffic Analysis using CA NetQoS ReporterAnalyzer; Proactive Management Using eHealth; Replacing Outdated Job Schedulers Made Easy; Take a DevOps Approach to Deliver Quality Applications Faster and Smash the Siloes In Your IT Organization; The Emergence of Service Assurance in Enterprise IT; The Impact of Application Performance and Availability on Your Business – and Your Customers; When It Comes to Application Performance, The User is Still King; Winning and Retaining Customers through Better Web Application Performance

Success Stories: Fujitsu Australia and New Zealand improves customer services and avoids financial penalties with CA Process Automation; RWWA; Bank of Finland achieves more with less resources.; Blue Cross Blue Shield of Louisiana safeguards staff productivity and claims processing; CA Technologies improves cost control and competitive advantage with proactive Infrastructure Management; CA Technologies Safeguards Competitive Advantage with Proactive Cloud and Web Application Monitoring; Cegeka increases troubleshooting efficiency tenfold and enhances customer satisfaction with CA Wily Introscope.; Danfoss safeguards the manufacture of 250,000 products a day with CA NSM and CA Autosys Workload Automation; FIS enhances service levels for over 14,000 financial institutions with increased systems visibility and automation; GreenPages helps customers simplify management of cloud environments with CA Technologies solutions; HDFC Bank provides better services by reducing IT downtime; Hill International reduces global IT costs while improving service with the help from CA Technologies; Indian State Safeguard Deliver Online Service to 190 Million People with Proactive Network Management; Intermountain Healthcare improves service delivery with IT transformation; Jack Henry & Associates safeguards services to 1,400 companies with CA NetQoS Performance Center.; Job opportunities on Le Forem receive three million views a month thanks to improved application performance.; Mainroad improves customer service levels with integrated IT management processes; myBet.com improves the online gaming experience for 25,000 active players with CA Wily Introscope.; NCMEC finds more children with successful IT management; Novatrend provides more cost-effective and responsive cloud services with the CA AppLogic cloud platform; Polaris achieves 100 percent increase in IT efficiency and 20 percent cost reduction; Punjab National Bank achieves 165% ROI with CA Technologies IT management solutions; Qantas guarantees online availability, improving customer experience and protecting revenue; Raymond James enhances service quality and reduces costs with improved request and asset management.; Royal Caribbean safeguards the guest experience on 34 ships with proactive IT management; RWWA safeguards wagering revenues with IT service assurance; Sicredi improves IT services management with CA Service Assurance; s.Oliver safeguards manufacturing and retail operations and supports business growth with CA Technologies solutions; Southeast Bank Improves Banking Services with Enhanced Infrastructure Monitoring; StratITsphere Increases Service Availability, Transparency and Breadth with End-to-End Infrastructure Management; Systalians improves service quality and enables growth at optimised cost for Reunica.; Telefónica Chile optimizes investment in IT with CA Technologies solutions; TelstraClear enhances competitive advantage with service assurance reporting; TNT safeguards the delivery of 4.4 million parcels a week

User Communities: Service Assurance Business Community

White Papers: 20 Critical Security Controls (1.1 MB pdf); 5 Questions about ITSM and Cloud Computing; Accurate End-to-End Performance Management Using CA Application Delivery Analysis and Cisco WAAS; Addressing Echo in VoIP Systems: Understanding and Monitoring Echo Cancellation for Optimal VoIP Performance (493 KB pdf); APM: New Challenges Demand a New Approach; Building Performance into Application Development; Building the Next Generation Data Center: A Detailed Guide; Delivering Exceptional Customer Application Experience; Ensuring reliable service delivery through integrated application performance management and infrastructure management; Enterprise IT Performance Management with LISA VSE; Evolving Application Lifecycle Management for Today's Performance Testing (534 KB pdf); Delivering Exceptional Customer Application Experience; Infrastructure Management for Service Providers (388 KB pdf); Innovations in Managing IT Service Quality; IT Consumers Transform the Enterprise: Are You Ready? (487 KB pdf); IT Operations Wake Up Call The Impact Of Consumer Driven IT; Leveraging CA Application Performance Management in Pre-Production Environments; Linking infrastructure management and application performance management to ensure reliable service delivery; Managing the Infrastructure for Optimal Application Performance; Minimize the Risk of Negative Business Impacts; Optimizing Cloud Application Performance; Redefining IT Management – An Ovum White Paper (123 KB pdf); Tackling the New Normal through Unified Infrastructure Management; The 2012 Application & Service Delivery Handbook; The “New” Infrastructure is Responsive and Dynamic, but can you Manage Performance?; Transforming IT Culture to Assure Business Service Quality and Improve IT Operational Efficiency; Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency; Using CA Clarity PPM for Application Portfolio Management (1.0 MB pdf)

Documents

Add-On Services Components: 2013 Packaged Work Product Catalog for CA Service Assurance from CA Technologies (744 KB pdf); Deployment Pack for CA Introscope with Citrix (330 KB pdf); Deployment Pack for CA Introscope with IBM WebSphere DataPower (331 KB pdf); Deployment Pack for CA Introscope with SNMP (324 KB pdf); Integration for CA Spectrum Gateway with BMC Remedy (370 KB pdf)

Brochures: CA Services Overview (779 KB pdf); Put Performance First: Manage Your Cisco World with CA Technologies (1.6 MB pdf)

Data Sheets: CA Mobile Device Management (CA MDM) (385 KB pdf); CA Service Assurance Solutions for Amazon Clouds (460 KB pdf)

Demos: APM Interactive Demo: Ensuring Exceptional End User Experience; CA Application Performance Management Solutions for SAP; Automate and Optimize Service Delivery; CA Application Performance Management; CA Executive Insight for Service Assurance; CA Service Assurance for Cisco; CA Service Operations Insight Demo

Executive Briefs: Monitoring end-to-end service performance across diverse information infrastructures

FAQs: Whats New in CA Application Performance Management (509 KB pdf)

Industry Analyst Reports: EMA Analyst Report on CA Service Operations Insight; Evolve Infrastructure Management Into Service Assurance; CA Technologies Extends Mainframe Mobile Executive Application Visibility with Cross Enterprise APM 2.0; MARKET ANALYSIS: Worldwide Network Management Software and Appliance 2012–2017 Forecast and 2010 and 1H11 Vendor Shares; Making Your Investment in an Executive Dashboard Count: What to Look for and Why; Ovum Solution Guide: Application Performance Management (365 KB PDF); The Total Economic Impact of CA Service Assurance; Vendor Rating: CA Technologies

Industry Research: CA Technologies Cross Enterprise Application Performance Management (APM); The 2011 Cloud Networking Report

Newsletters: ITKO Insights Newsletter Featuring Gartner

Podcasts: Talking Innovation Podcast, with Andi Mann (12.7 MB mp3); Talking Innovation Podcast, with Jacob Lamm (10.5 MB mp3); Talking Innovation Podcast, with Mike Sargent (14.6 MB mp3)

Product Briefs: CA eHealth® Service Availability (372 KB pdf); CA Infrastructure Performance (869 KB pdf); CA Systems Performance for Infrastructure Managers (621 KB pdf)

Recorded Webcasts: Managing service quality and customer experience across your Cisco environment; Service Assurance Webcast Series

ROI Calculators: Benefit Impact Calculator for CA Infrastructure Management

Service Offerings: CA Application Performance Management Implementation Services (446 KB pdf); CA Healthcheck (335 KB pdf); CA Service Assurance Run-and-Operate Services (387 KB pdf); CA Service Assurance Solution Implementation (351 KB pdf); CA Service Operations Insight Implementation Services (391 KB pdf); CA Service Assurance Rapid Implementation (590 KB pdf)

Solution Briefs: CA Application Performance Management Solution Brief; CA Executive Insight for Service Assurance (303 KB PDF); Are you managing your virtual and physical servers as part of your underlying infrastructure? (1.1 MB pdf); Flexibility and Choices in Infrastructure Management (852 KB pdf); Optimizing the Application Lifecycle; Reliably Predict Infrastructure Needs with CA Application Performance Management and CA Capacity Manager; Service Assurance Solution Brief; Service Assurance Solutions for SAP; Service Operations Management from CA Technologies

Technology Briefs: Service Assurance Solutions for Cisco

Trials and Downloads: CA Nimsoft Monitor Trial Evaluation

Videos: Chalk Talk Application Aware Network Monitoring; Chalk Talk – The Dimensions of APM in the Life Cycle; Industry Analyst Perspective from EMA: CA Executive Insight for Service Assurance; Infrastructure Management from CA Technologies – Integration Demonstration; Service Assurance Portfolio: A Whiteboard Overview – Part 1; Service Assurance Portfolio: A Whiteboard Overview – Part 2; The Era of Now, A Special Video Presentation by Peter Hinssen; Why Partner with CA Technologies for Service Assurance Solutions

News

News Articles: APM basis for service assurance, managing complexity; Business, Not IT, Now Driving Increased Focus On APM; We Have Huge Expectations from Our Converged Infrastructure Solutions: Stephen Miles; CA Technologies: Infrastructure Management is Our Forte; CA Technologies Paints Agile SaaS Future; CA Technologies Puts Application Performance Monitoring in Cloud; CA Technologies Reaches VCE Product Certification Milestone; Detecting Abnormal Traffic in Real Time with APM 9.5; IDC: Power Problems Undermine Business Value of Datacenters; Improving Capacity Planning Using Application Performance Management; Most Approaching APM SaaS Cautiously; Service Assurance Key to Realizing the Benefits of Cloud and Big Data; The (APM) Times, They Are A Changin: CA Gets SaaS-y; Thought Leaders in Cloud Computing: Interview with John Michelsen, CTO of CA Technologies; We Have Huge Expectations from Our Converged Infrastructure Solutions: Stephen Miles; Why Application Performance Management Matters Now

Press Releases: CA Technologies and Fujitsu Form Strategic Alliance; CA Technologies Broadens Support for Amazon Web Services, Adds Support for Amazon Virtual Private Cloud; CA Technologies Customers Earn 2010 VIP Awards for Successes in IT Management and Security; CA Technologies Executives to Discuss Overcoming Virtualization Stall at VMworld 2010; CA Technologies Outfits Rooms To Go for Superior IT Service Delivery; CA Technologies Service Assurance Product Earns Common Criteria Level 2 Certification; CA Technologies Bolsters Its Virtualization Management Portfolio with Agreement to Acquire Hyperformix; CA Technologies to Present on Virtualization, Automation and Cloud Computing at Four Major Fall Conferences; CA Technologies to Showcase Management of the Data Center of the Future at Cisco Live; Intermountain Healthcare Selects CA Technologies as IT Management Partner to Support Enterprise IT Transformation Initiative Across its Healthcare System; New CA Technologies Service Assurance Solutions Link Application and Infrastructure Performance to Better Support Business Services; CA GigaStor Receives Common Criteria Certification; CA Press Publishes New Book to Help IT Professionals Plan, Implement, Manage, and Master Application Management; CA Technologies 2011 Agility Made Possible Awards Honors Customers’ Successes in IT Management and Security; CA Technologies to Acquire Watchmouse B.V.; CA Technologies and Aternity® Partner for Desktop End User Experience Management; CA Technologies and Dimension Data Asia Pacific Collaborate to Drive Cloud Adoption; CA Technologies and VCE Form Global Strategic Alliance to Enable Private Cloud Adoption; CA Technologies Assures the Availability and Performance of Integra Telecom’s Service Delivery Infrastructure; CA Technologies Delivers Next-generation Service Assurance Solution to Help Improve Service Quality and Predictability, and Optimize IT Operations; CA Technologies Enables Logicalis UK to Deliver Flexible, Efficient, and Cost-effective Cloud Computing Services; CA Technologies Introduces New Role-Based Certifications for Greater ROI on Customers’ IT Investments; CA Technologies Launches CA Service and Portfolio Management Partner Solution Center; CA Technologies Launches CA Service Assurance Partner Solution Center; CA Technologies New Cloud Solutions Deliver Business Agility; CA Technologies Positioned in Leaders Quadrant for IT Event Correlation and Analysis; CA Technologies Positioned in the Leaders Quadrant for Application Performance Monitoring; CA Technologies Powers StratITsphere’s New Cloud Services and State-of-the-Art Data Center; CA Technologies to Acquire Privately-held ITKO for $330 Million in Cash; CA Technologies to Host Interactive IT Executive Forum on Assuring Application Service Quality from Start to Finish; CA Technologies to Showcase IT Management and Security Solutions for Virtual and Cloud Infrastructure at VMworld; CA Technologies Unleashes Next Generation of Application Performance Management; David Dobson Defines the “New Normal” of IT at CA World 2011; Getronics Selects CA Technologies to Help Increase Business Agility and Enhance Customer Satisfaction; Logicalis UK Selects CA Technologies as Its Preferred Private Cloud Solution Vendor; New CA Technologies Solution Provides Executives Real-Time IT Service Insight Needed to Support the Agile Enterprise; CA Technologies Acquires Torokina Networks, Expands Support for Fast Growing Communications Service Provider Market; CA Nimsoft Monitor Helps Customers Better Safeguard End-to-End Service Levels With Advanced Network Flow Analysis; CA Nimsoft Powers Xigent Solutions’ Hybrid Managed Services Offering; CA Technologies Achieves High Functionality Marks in Independent Research Firm’s Comprehensive Evaluation of Application Performance Management Market; CA Technologies and Citrix Team to Simplify and Accelerate the Adoption of Cloud Services; CA Technologies Announces 12 Products Certified by VCE for Vblock Platforms; CA Technologies Delivers Converged Infrastructure Management Solution to Help Enterprises and Service Providers Offer a Superior and Differentiated Customer Experience; CA Technologies Delivers Enhanced Management and Governance Solutions for Amazon Web Services; CA Technologies Earns Overall Positive Vendor Rating From Leading Analyst Firm; CA Technologies Files a Patent Infringement Lawsuit Against Software Developer, New Relic; CA Technologies Helps Royal Caribbean Transform IT and Focus on Service Quality; CA Technologies Launches CA DCIM 4.0 for Data Center Efficiency, Reliability and Agility; CA Technologies Named the Worldwide Network Management Software and Appliance Market Share Leader by Market Research Firm; CA Technologies Positioned in Leaders Quadrant for Integrated IT Portfolio Analysis Applications; CA Technologies Reaches VCE Product Certification Milestone; CA Technologies to Showcase Service Provider Offerings at TM Forum’s Management World 2012; Enterprises Still Cautious in Adoption of APM SaaS, But the Future Holds Promise CA Technologies Sponsored Survey Finds; Leading Analyst Firm Names CA Technologies a Value Leader in Enterprise Network Management Systems; Two-Thirds of Study Respondents See an Average of $250,000 in Annual Value from Executive Dashboard Usage; Unipol Gruppo Finanziario S.p.A. Teams with CA Technologies to Streamline IT Operations Management; CA Technologies 2013 VIP Customer Awards Honor Success and Innovation; CA Technologies Announces New Infrastructure Management Capabilities for Citrix XenDesktop 7; CA Technologies Enables IT to Deliver an Exceptional End-User Experience with Latest Release of CA Capacity Management; CA Technologies Helps Deliver Superior End-user Experience by Adding New Analytics Capabilities to Service Assurance Portfolio; CA Technologies, in Cooperation with SAP, to Offer New Service Assurance Solutions; CA Technologies Wins Three Redmond’s Reader’s Choice Awards; Innovative Business Models and Services Not Possible Without Strong IT Monitoring Foundation, Survey Reveals; Integra Uses CA Technologies Network and Systems Monitoring to Help Assure Performance, Availability and Quality of Services; Leading Portuguese MSP Strengthens Portfolio with CA Nimsoft Monitor; Virtual.Offis Taps New Revenue Streams With CA Technologies; Zeelandia Transforms Visibility and Control with CA Technologies Essential IT Infrastructure Monitoring Solution