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Insights

Webcasts: Accelerating Business Growth and Service Strategy; Elevate Your IT Organization! Learn 5 Easy Steps; Managing Your IT Suppliers: How to Ensure You Get What You Pay For; Proactive Management Using eHealth; Reduce Support Costs by Optimizing Relevancy; Service Desk Self-service with Support Automation and On-demand Training; Steps to Effective Application Portfolio Management & Rationalization; The Search for ROI – The Importance of Service Performance Management; Using Service Performance to Drive Continual Improvement

Success Stories: Fujitsu Australia and New Zealand improves customer services and avoids financial penalties with CA Process Automation; RWWA; Apps Associates Creates Flexible Workflows for Multiple Clients with MSP-Ready Nimsoft Service Desk; Banglalink enhances staff productivity and safeguards customer services with proactive IT support; Bank of Finland achieves more with less resources.; Blue Cross Blue Shield of Louisiana safeguards staff productivity and claims processing; Catholic Health East Improves Problem Resolution with CA Business Service Insight; Centris optimises support for more than 4,500 users with integrated Service Desk Manager; CIBER Replaced BMC Remedy with CA Service Desk; Hatton National Bank enhances staff satisfaction with CA Service Desk Manager; HDFC Bank provides better services by reducing IT downtime; Intermountain Healthcare improves service delivery with IT transformation; ITGI Enhances Customer Services by Reducing IT Problem Resolution Times by 35 Percent; Kelsey Seybold Clinic maximizes IT efficiency by partnering with CA Services for solution upgrade; Logica Iberia dramatically improves Service Level Management capability with CA Business Service Insight; Logicalis cuts cloud delivery costs for customers with CA Technologies solutions; Manpower reduces costs by 15 percent with intelligent IT support services; NCMEC finds more children with successful IT management; Polaris achieves 100 percent increase in IT efficiency and 20 percent cost reduction; Punjab National Bank achieves 165% ROI with CA Technologies IT management solutions; Raymond James enhances service quality and reduces costs with improved request and asset management.; RWWA safeguards wagering revenues with IT service assurance; São Paulo Municipal Board of Education provides better services to schools with CA Technologies solutions; Serco chooses CA Service Management technologies to deliver outsourced IT services; s.Oliver safeguards manufacturing and retail operations and supports business growth with CA Technologies solutions; Standard Bank Argentina reduces project delivery times with CA Clarity PPM; Systalians improves service quality and enables growth at optimised cost for Reunica.; Telefónica Chile optimizes investment in IT with CA Technologies solutions

White Papers: 5 Questions about ITSM and Cloud Computing; A FinCo Case Study – Using CA Business Service Insight to Manage Outsourcing Suppliers (675 KB pdf); Automated, Self-Service Catalog on Vblock Infrastructure Platforms™ using CA Technologies; Business Technology Management Summit; CA Business Service Insight Projected Impact and ROI; 3 Common Pitfalls to SLM - and How to Avoid Them; Configure Not Coding; Leveraging Your Service Desk to Scale Your MSP Business; Managing the Virtualized IT Infrastructure - It's All About Software; Ensuring High Service Levels for Public Cloud Deployments; Organizing IT Asset Management Today; Program Governance: ITSM Implementation Strategies; Service Operation Process Map; Service Portfolio Management: Manage IT For Business Value (1.4 MB pdf); Service Strategy & Continual Service Improvement Map; The Fourth-generation Service Desk, and Why It’s a Mandate Today; Implementing a Service Catalog is Essential for Cloud-Computing Success

Documents

Articles: Are-you-too-process-heavy-serviceTALK_April_2011 (1.1 MB pdf); COBIT 5: Delivering Business Value Through Governance and Management; Financial Management - The Forgotten Discipline (6.3 MB pdf); The New CIO Are You Ready to Change Roles (191 KB pdf); Time to be Proactive in Delivering Business Value (236 KB pdf)

Brochures: CA Services Overview (779 KB pdf)

Demos: CA Business Service Insight; CA Business Service Insight- MSPs; CA IT Asset Manager Flash Demo; CA Nimsoft Service Desk Overview Demo; CA Service Catalog Demonstration and Overview; CA Service Desk Manager with CA Open Space Demo (7.8 MB swf); Elevate the Service Experience; Financial Management with CA Service Catalog

Industry Analyst Reports: EMA Impact Brief: CA Technologies Optimizes its Service Catalog to Support more Dynamic Consumer Demand; EMA CMDB/CMS Radar 2012 Report Summary and CA Technologies Profile; Gartner - Dashboard Best Practices to Improve Outsourcing Deals; Gartner ITIL Service Level Management Process at Level 2 Maturity Improvement in Silos; How to Decide Whether SaaS ITSSM Tools Make Sense for your Organization; Ovum On the Radar: Xtraction for CA Service Management; The Total Economic Impact of CA Technologies’ Business Service Insight Solution; Vendor Rating: CA Technologies

Learning Paths: Xtraction r3.4 Learning Paths (303 KB pdf)

Newsletters: Service TALK (700 KB pdf)

Product Briefs: CA IT Asset Manager Data Sheet (363 KB pdf); CA Open Space Product Sheet (434 KB pdf); CA Service Desk Manager (427 KB pdf); Partner Enablement Program Overview for Service Management solution from CA Technologies (339 KB pdf); Xtraction for CA Service Management (573 KB pdf)

Recorded Webcasts: Driving the SLM process in ITIL^®: Why it should be your priority

Service Offerings: CA IT Asset Manager Implementation Services (221 KB pdf); CA IT Asset Manager Rapid Implementation (765 KB pdf); CA Service Catalog Readiness Assessment (21 KB pdf); CA Service Management Run-and-Operate Services (372 KB pdf); CA Unicenter® Asset Portfolio Management Migration Assessment (134 KB pdf)

Solution Briefs: CA Service Catalog Solution Brief (1.6 MB pdf); CA Service Desk Management Solution Brief (2.7 MB pdf); Portfolio Transformation: Make Smart Portfolio Decisions; Service Catalog on Vblock Platforms With CA Technologies; Vendor Performance Management

Videos: Elevate the Service Experience: The Business Value of Service Offerings; Leveraging Your Cloud Investment with Service Level Management (1PMI PDU); Software Asset Management: The New Reality (1 PMI PDU); Taking the Mystery out of IT Financial Management; The New Normal for IT Management (1 PMI PDU Credit)

News

News Articles: CA Enhances Service Management Portfolio; CA Positioned as Leader in Gartner's Magic Quadrant for IIPA Report; CA Streamlines Interfaces As Part Of Nimsoft Service Desk 7; Intermountain Looks to Heal the Business Divide; ITSM Looks for a Cloud & SaaS Makeover; My Service Desk Is Mobile; Neebula Teams with CA Nimsoft to Speed Up the Surfacing of Systems Disruptions

Press Releases: CA Technologies Delivers Enterprise-Class Service Desk and Collaboration On Demand; CA Technologies New, Expanded Service Catalog Transforms IT Into a Proactive, Strategic Business Partner; CA Technologies to Present on Virtualization, Automation and Cloud Computing at Four Major Fall Conferences; Intermountain Healthcare Selects CA Technologies as IT Management Partner to Support Enterprise IT Transformation Initiative Across its Healthcare System; CA Technologies 2011 Agility Made Possible Awards Honors Customers’ Successes in IT Management and Security; CA Technologies and VCE Form Global Strategic Alliance to Enable Private Cloud Adoption; CA Technologies CA Service Catalog Automates the Delivery of Cloud and Virtualized Services; CA Technologies Integrates CA Process Automation and VMware vCloud Director; CA Technologies Introduces New Role-Based Certifications for Greater ROI on Customers’ IT Investments; CA Technologies Receives Highest Level of ITIL® Certifications from PinkVERIFY and OGC ISS; CA Technologies to Acquire Privately-held ITKO for $330 Million in Cash; New CA Press Title Offers Strategies to Bridge the Gap Between IT and Business; Nimsoft Launches Nimsoft Unified Manager, a Single Solution Combining IT Monitoring and Service Management; Nimsoft to Showcase ITMaaS Solution at Gartner Data Center and IT Operations Summit; CA Technologies Adds Aspera Software License Management to its Service Management Portfolio; CA Technologies Announces 12 Products Certified by VCE for Vblock Platforms; CA Technologies Earns Overall Positive Vendor Rating From Leading Analyst Firm; CA Technologies Expands Cloud Commons Ecosystem with New Features, Partners and Offerings; CA Technologies Named a Value Leader in Configuration Management Databases and Systems by EMA Research; CA Technologies Provides Sneak Preview of New CA Nimsoft Service Desk at FUSION 2012; Cepra Taps Nimsoft to Deliver Scalable Remote Monitoring and Service Desk Functionality to Its Clients; New CA Service Management Releases Empower IT to Work Smarter, Mitigate Risk and Deliver Greater Business Value; Nimsoft Responds to Growing European Demand with Localized Versions of Nimsoft Service Desk; PureSCM Enhances Competitive Advantage With CA Technologies Integrated and Automated Approach to IT Service Delivery; Virginia Farm Bureau Reaps Rewards with Nimsoft Service Desk; Xtraction for CA Service Management Makes It Easy for Non-Technical Users to Create Sharable IT Performance Dashboards; CA Technologies 2013 VIP Customer Awards Honor Success and Innovation; CA Technologies Further Advances SaaS based Service Management With Release of CA Nimsoft Service Desk 7; CA Technologies Wins Three Redmond’s Reader’s Choice Awards