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Insights

Success Stories: Fujitsu Australia and New Zealand improves customer services and avoids financial penalties with CA Process Automation; Genesis Energy delivers NZ$30 million worth of IT projects with CA Clarity PPM.; RWWA; BSTTech Consulting helps Department of Defence secure and share information with pioneering multi-level security solution; Core Security improves investment decisions with CA Clarity PPM; Devanlay safeguards manufacturing of over 20 million products with improved IT workload planning; GaVI safeguards online application response times for insurance clients using CA Wily Introscope.; Home Hardware provides more than 1,000 stores with faster access to new IT solutions using CA Clarity™ PPM.; Itaú BBA to safeguard business operations and financial transactions with CA Service Assurance solutions; Kelsey Seybold Clinic maximizes IT efficiency by partnering with CA Services for solution upgrade; Mairie de Paris to improve monitoring of IP network with CA Spectrum Infrastructure Manager.; Manpower reduces costs by 15 percent with intelligent IT support services; myBet.com improves the online gaming experience for 25,000 active players with CA Wily Introscope.; Navy Federal improves DB2 transaction throughput by 30 percent with proactive performance management; Nordea saves €3.5 million with enhanced application portfolio management; OVE Captures Project Expenses and Increases Functionality with CA Clarity PPM; Picis improves the delivery of client projects worth $50 million with CA Clarity PPM; Sicredi improves IT services management with CA Service Assurance; Sicredi improves IT services management with CA Service Assurance; Sol Meliá achieves efficiency and cost optimisation with help from CA Clarity PPM; Taronga Conservation Society Australia safeguards wildlife welfare with fast and efficient data backup and recovery; Tecban makes productivity gains worth $1 million using CA Clarity PPM on Demand; TelstraClear enhances competitive advantage with service assurance reporting

White Papers: Program Governance: ITSM Implementation Strategies

Documents

Add-On Services Components: 2012 Packaged Work Product Catalog for CA Clarity PPM (748 KB pdf); 2013 Packaged Work Product Catalog for CA Service Assurance from CA Technologies (744 KB pdf); 2012 Packaged Work Product Catalog for CA Virtualization and Service Automation from CA Technologies (417 KB pdf); 2012 Packaged Work Product Catalog for Security Solutions from CA Technologies (410 KB pdf)

Brochures: CA Services Overview (779 KB pdf)

Industry Analyst Reports: KuppingerCole Leadership Compass: Identity Provisioning

CA Terms and Contracts: CA Services Policy and Terms

Service Offerings: CA Application Performance Management Implementation Services (446 KB pdf); CA Automation Suite for Clouds Implementation Services (386 KB pdf); CA Clarity PPM Implementation Services (378 KB pdf); CA CloudMinder Implementation Services (466 KB pdf); CA CloudMinder Tenant Setup Services (302 KB pdf); CA Data Center Infrastructure Management Implementation Services (486 KB pdf); CA ecoMeter Solution Implementation (646 KB pdf); CA Enhanced Support Services (458 KB pdf); CA Expert Package (317 KB pdf); CA Healthcheck (335 KB pdf); CA Identity Management and Governance Implementation Services (509 KB pdf); CA Infrastructure Management Implementation Services (826 KB pdf); CA Service Operations Insight Implementation Services (391 KB pdf); CA SiteMinder Federation Implementation Services (500 KB pdf); CA SiteMinder Implementation Services (813 KB pdf); CA SiteMinder Upgrade Strategy Assessment Services (1.0 MB pdf); CA Workload Automation AE Implementation Services (443 KB pdf); CA ControlMinder Implementation Services (667 KB pdf); Customer Success Advocate Program (424 KB pdf); Premium Support Services; Run-and-Operate Services from CA Technologies (414 KB pdf)

Solution Briefs: Software Rationalization Services (2.0 MB pdf)

Videos: A few minutes with Rob Davies, VP CA US Public Sector Services; Amy and Bob - A day in the life of your identity; Hosting Services for CA Clarity PPM; Implementation Services from CA Technologies; Managed Services offering for CA Service Assurance Solutions; Run-and-Operate Services from CA Technologies whiteboard; Software Rationalization Video