What is CA Service Assure?
Its a product that enables you to bridge the gap between IT operations and business needs by translating IT metrics into manageable service level objectives and key performance indicators. It provides you with pre-defined and custom reports for quick communication of infrastructure services to IT operations and management.
What service level management challenges does it meet?
CA Service Assure helps you align IT and the business and improve infrastructure performance and availability to achieve required service levels. It aggregates and analyzes data from various resources and applications so you can monitor service contracts and SLAs in real time to prevent service outage or financial penalty.
What features does it offer?
CA Service Assure provides SLA life cycle management in line with best practices, early warnings and SLA penalty calculations of real-time violations, monitoring and reporting of end-user service levels against SLA parameters, warnings of pending violations and prioritization of performance issues based on end-user and business impact.
What platforms does it support?
CA Service Assure supports Windows 2000 and Linux environments.