What is CA Service Metric Analysis?
It's a product that enables you to translate IT metrics into manageable service level objectives and key performance indicators. It provides you with historical performance trend information so you can assess the infrastructure's current capability prior to implementing a formal SLA process.
What service level management challenges does it meet?
CA Service Metric Analysis helps you meet the challenge of IT and business alignment and improving infrastructure performance and availability to achieve your required service levels. It aggregates and analyzes data from disparate resources and applications, and transforms it into information that is meaningful to IT and business users.
What features does it offer?
CA Service Metric Analysis provides you with the ability to assess infrastructure capacity as determined by service goals, manage expectations between IT groups, set and manage availability and performance goals, report service level goals and support best practice service level management.
What platforms does it support?
CA Service Metric Analysis supports Windows and Linux environments.