What is CA Service Catalog?
It is a key component of CA Service Level and Catalog Management that describes services in business terms including service function, quality and cost. It utilizes a centralized service catalog to manage service requests and subscriptions and a workflow to orchestrate service request and approval to fulfillment through repeatable processes.
What service level management challenges does it meet?
IT is under pressure to reduce operational costs and demonstrate business value while meeting the demand for business relevant services. CA Service Catalog helps meet these challenges by presenting consumers with an interface for ordering services described in business terms and a workflow to orchestrate the delivery of these requested services.
What features does it offer?
It offers a centralized catalog of available services for consumers to request or subscribe to that are described in business terms including function, cost and quality. It includes a flexible and comprehensive workflow to orchestrate service delivery as well as out-of-the-box best practice service templates providing a rapid time-to-value.
What platforms does it support?
CA Service Catalog supports the following operating systems for the application components and the database management systems: Microsoft Windows 2003 Server – Standard and Enterprise.
