The key to a more progressive, customer-focused IT Service Management experience is to factor people into the equation every step of the way.
CA Service Management is designed so the business community doesn’t skip a beat and can engage with IT just like they do everyone else in the organization. It helps analysts make every moment count through an amazing experience so analysts can deliver great customer service without the fear of processes or metrics, and CA Service Management enables teams to service better by embracing teamwork rather than working from siloed knowledge stashes and disjointed communications.
CA Service Management software puts your people before the ticket and helps them succeed. We help IT to regain relevance and legitimacy by giving teams the information and processes they need for success in today’s application economy.