What is CA Spectrum® Service Assurance?
CA Spectrum Service Assurance analyzes information from your infrastructure, application performance, workload management and other IT tools ― and gives you a real-time dashboard that accurately shows service quality and how infrastructure impacts quality or puts it at risk.
What service assurance challenges does it meet?
Finding the root cause of service problems can be difficult and time-consuming — particularly when the systems, networks, databases and applications that comprise each service are managed by separate teams with separate tools. CA Spectrum Service Assurance integrates and analyzes data from all these tools, so you can visualize infrastructure according to services, make informed IT management decisions and prioritize staff to fix problems and mitigate risks according to business priorities, often before end-users are impacted.
What service assurance features does it offer?
Role-based dashboards and reports use dynamic service modeling, service impact and root cause analysis to paint a clear picture of your business services according to importance, quality, risk and service level agreement compliance. Built-in integration with technology domain and application performance management tools lets you see the health of applications, transactions and infrastructure on one screen, resulting in unequalled time-to-resolution of service quality-affecting problems.
What platforms does it support?
CA Spectrum Service Assurance is tightly integrated with CA Spectrum® Infrastructure Manager, CA eHealth Performance Manager, CA Wily® Application Performance Management, CA Service Desk, CA CMDB, CA Workload Automation and other CA and third-party IT management products.