IT Service Management is considered the face of IT. CA Service Desk Manager is the productivity engine that can enable you to deliver efficiencies in ITSM to consumers, business leadership and IT resources. Mobility and collaborative self-service help address consumer expectations for a modern and social experience for accessing services and performing tasks, increasing their IT satisfaction and productivity. Innovative change management, extensive automation, and SaaS and on-premise delivery models can enable a modern and proactive approach to ITSM that can drive IT team productivity and reduce business costs and risk. Advanced analytics and dashboards can increase management visibility into ITSM, which helps drive accountability for service quality, limit risk and align IT investments to business productivity goals. With an online global user community of almost 3000 members sharing experiences and best practices, and our customer acceleration programs, you can extend the value and maturity of your CA Service Desk Manager implementation to deliver service management efficiency.
10% to 25% increase in Level 1, 2 and 3 Support productivity*
15% to 25% increase in first call resolution and reduced escalations*
15% to 25% reduction in manual tasks and root cause analysis*
*Composite data derived from industry research, subject matter expert interviews and experiential data from CA Technologies customers.
*ITIL® is a registered trademark of the Cabinet Office.
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