What is CA Service Desk Manager?
It is the core of enterprise IT service support. CA Service Desk Manager unifies IT's management of core business services, increases end-user productivity and raises customer satisfaction.
What IT service support challenges does it meet?
It provides a single point of contact for support within an organization and acts as a control point for governance initiatives. As the first line of response in mitigating service disruptions, CA Service Desk Manager aids in discovering the root cause of outages and initiating change management processes resulting in high quality, consistent service delivery.
What IT service support features does it offer?
It provides advanced knowledge management for support, interactive online support, self-service and advanced root cause analysis through CA CMDB, as well as comprehensive reporting tools which inform the business. It also integrates and extends many other IT solutions to unify and simplify IT Service Management.
What platforms does it support?
It can be installed on Windows, Linux and UNIX environments.