Because today’s economic environment puts IT under greater pressure to reduce operational costs and demonstrate business value, your IT organization needs a service level and catalog management solution that can:
- Reduce the cost of services delivered
- Meet the growing need for business relevant services
- Improve service quality and your ability to meet service level requirements
- Ensure the value of IT investments are realized
The Challenge
The complexity of today’s distributed IT environments and the organizational silos still prevalent in concert with financial pressures can hinder IT’s ability to generate business value and deliver just in time services. This results in the increasing importance for business and IT to have a unified view of services to deliver these services based on contracted agreements for service function, cost and quality.
But to succeed, your IT organization needs a solution that can:
- Reduce operational costs and demonstrate business value
- Improve corporate governance by providing the right services that the business requires including visibility into costs and quality
- Limit the impact of change on services before changes are made so critical business services are not interrupted
The Solution
Our service level agreement solution can help you:
- Demonstrate IT value and alignment by advertising the function, quality and cost of your available services in business terms
- Improve operational efficiency and speed time to service provisioning by automating service delivery through the service request lifecycle
- Reduce business service impact of change by incorporating a business view of risk change analysis
- Influence demand for services by exposing the unit cost of subscribed or requested services
The Details
This service level agreement solution provides:
- An integrated suite that improves IT’s ability to deliver services with the right function, quality and cost
- A 60 day time to value with Rapid Implementation Service and training
- Over 6 years in production with enterprises and MSPs
- Global services capability with deep ITIL and IT management expertise