(formerly CA Oblicore Guarantee)
As IT struggles to provide value to the business, your organization may be consistently pulled in opposite directions. On the one hand, you want to meet a set of expanding requirements for new technology, fast response times and alternative delivery methods. On the other hand, budgets remain flat or are even under scrutiny. So how can you balance these priorities? How can you ensure that you are doing the “right” things and not focusing on noise?
CA Business Service Insight is an innovative software solution for managing performance of both IT services and service level agreements. The solution can help your organization articulate the value of IT in business terms better, understand service performance from the top down and manage both service and service level performance. CA Business Service Insight’s focus on contractual service level management can help your organization move beyond simple monitoring of transactional performance, infrastructure elements and individual incidents, so that you can understand the impact of operational performance on contract contractual obligations.
CA Business Service Insight can help your organization:
As a result of using CA Business Service Insight, your company would be able to communicate the value of the services they deliver, improve performance of contractual service level agreements and invest in IT projects that will further improve your business.
Typical Impacts and Benefits from Implementing CA Business Service Insight:
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