IT Service & Asset Management
Ensure the cost-effective and strategic deployment of your IT resources by managing services and the assets that support them, and by automating processes to increase efficiencies and better handle change.
Service Level Management
Learn more about CA's Service Level Management products and other IT management solutions available from CA.
Benefits
Automate the delivery of IT services
Simplify the administration and management of your IT services to automate user and customer service requests and subscriptions.
Improve the quality of IT services
Enable process-driven service level management of your IT services provided to your business customers.
Know the actual costs of IT services
Understand the true costs of your IT services with a billing and reporting system based on actual usage and activities completed.
Documents
Best Practices Programs
Demos
- CA Change and Configuration Management Flash Demo
- CA Service Level Management Flash Demo (5.8 MB SWF)
Product Briefs
- Unicenter Service Catalog r11.2 Product Brief (1.3 MB PDF)
ROI Calculator
Service Offerings
- CA Service Catalog Readiness Assessment (21 KB PDF)
- CA Service Management Process Maturity Analysis (102 KB PDF)
- CA Unicenter Service Catalog Rapid Implementation (102 KB PDF)
Services Briefs
- CA Service Level Management Services Brief (98 KB PDF)
- CA Services Overview Brief (325 KB PDF)
Solution Briefs
- CA Service Level Management Solution Brief (1.5 MB PDF)
Success Stories
- Atos Origin Uses Unicenter® Service Desk and ITIL to Scale to 3 Million Tickets per Year
- Canadian Museums Improve Visitor Experience by Increasing Web Site Uptime and Availability of Customer-Facing Systems
- City of Saskatoon Ensures the Availability of Key Services with the Power of CA
- EFW Accelerates ITIL Adoption Rate and Supports Dramatic Business Growth by Leveraging CA Enterprise IT Management (EITM) Solutions
- First Wave improves agility and cost control with service management solution
- MultiCare Boosts Productivity and Regulatory Compliance by Introducing ITIL Best Practices
- Sallie Mae Uses CA Solutions to Automate ITIL Processes and the Change Management Lifecycle
- Tabcorp Holdings Limited Bets on Unicenter® Network and Systems Management and Unicenter® Service Desk to Win ITIL® Benefits
Technology Briefs
- A CA Approach to Collecting Meaningful Metrics to Manage Service Levels (386 KB PDF)
- Better Together: Service Desk + Service Catalog = Great Service Management (867 KB PDF)
- CA CMDB and CA Service Level Management: Manage Rapid Change and Exceed Service Levels (112 KB PDF)
Technology Partnerships
White Papers
Products
Learn more about CA can help you deliver and manage high-quality, cost-effective business services.
Contact Us
- +1 800 225-5224
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