Brian Johnson joined CA Services in 2004 after holding roles as the Director of Product Development at Pink Elephant, one of the world’s leading ITIL® organizations dedicated to ITIL® best practices, and a senior civil servant position as a Board Member of the Office of Government Commerce (OGC), where he designed and led Key Strategy 3 (Strategic Knowledge Management) for the UK government.
At OGC, Brian was also Director of Knowledge Management, responsible for overall management of its Marketing, Service Desk, Web and ePresence teams. Brian led a major project at OGC that created the first government service desk based on customer needs. It remains the OGC flagship project in that domain. Other senior civil service positions that Brian held include management positions in Operational Services, Senior Systems Design and Capacity Management.
Brian was part of the UK government team that created the ITIL® approach. Working for the Central Computer and Telecommunications Agency (now part of the Cabinet Office), Brian authored many of the first ITIL® books (Capacity, Financial, Availability and Quality Management among them). He also designed and authored much of the ITIL® business perspective series and version two of ITIL®. He founded the ITIL® user group itSMF, and is an Honorary Life Vice President. His version one book, Software Lifecycle Support, written with software testing guru Richard Warden, covers the roles of IT operations and development in designing IT services, one of the central tenets of the version three ITIL® books. The lifecycle approach he designed in v1 is now the recommended approach for users of ITIL®. His ITIL® v3 book, Information Lifecycle Support, was published in December 2010.
Brian was Designer and Programme Manager for the first successful public sector organizational instantiation of all the ITIL® processes at National Savings, in 1988-89. In 1994, he joined PinkRoccade (Nederlands BV) and designed and led the first successful such programme in the private sector, at General Accident in 1994-96.
He was the catalyst and advisor for CA Technologies and a major client (Liverpool Victoria Friendly Society) to achieve ISO accreditation for their IT operations.
Brian has authored or co-authored more than 25 titles on ITIL®, project management and related subjects. He is an internationally known speaker, well versed in programme and project management, structured systems analysis and design, organizational change (he is a qualified UK Government Staff Inspector and Evaluator), knowledge management and, of course, ITIL®. His most recent book is Everything you want to know about Organisational Change.
Brian prefers to play football over just about anything.
