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Remote Assistance Permission and Release Agreement

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The undersigned (hereinafter referred to as "you" or "your") has requested that CA Technologies (hereinafter referred to as "CA") remotely connect to your computer systems via the internet to assist with resolving a computer system problem. Due to the urgency of your request, CA has agreed to attempt to assist you by allowing a member of the CA support team to view your desktop and share control of your mouse and keyboard, subject to your execution of this Remote Assistance Permission and Release Agreement (this "Agreement").

You expressly acknowledge that you have been advised that CA's normal procedure is to require that computer problems be documented by you as they occur to permit CA to evaluate them and, if necessary, try to recreate the problem on CA's own computers at its own internal data center under appropriate test conditions. You further expressly acknowledge that there is a possibility that CA's efforts to solve your problems by remotely connecting to your computer systems may result in damage to your computer hardware, software and/or any related systems, including, without limitation, loss of data. Notwithstanding the possibility of such damage, you hereby expressly grant CA permission to remotely connect to your computer systems and to record the screen activity during the Remote Assistance session.

In consideration of CA deviating from its normal procedures and performing the requested services, you hereby waive and release any and all claims you may have or will ever have against CA and its employees, agents, affiliates, officers, and directors relating to or arising out of any damage or loss of any nature whatsoever that results, directly or indirectly, from CA remotely connecting to your computer systems as requested by you in this Agreement, as well as the recording of the sessions, including, without limitation, loss of data and damage to your computer hardware, software and/or any related systems.

You agree to defend, indemnify, save and hold harmless, CA and its officers, directors, agents, affiliates, and employees from any and all third party claims, demands, liabilities, costs or expenses, including reasonable attorney fees arising from or in any way relating to or arising out of any damage or loss of any nature whatsoever that results, directly or indirectly, from CA remotely connecting to your computer systems and/or recording the sessions as requested by you herein. You further agree not to record any portion of the remote assistance session, including but not limited to, captured screenshots occurring during such session.

This Agreement will be governed by the laws of the State of New York without reference to principles of conflict of laws. Any questions concerning this license should be referred to Computer Associates International, Inc. One Computer Associates Plaza, Islandia, NY 11788-7000.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT. BY PRESSING THE [“SEND”] BUTTON, AND PROCEEDING TO INITIATE THE CHAT SESSION, YOU ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT AS SET FORTH ABOVE. THIS AGREEMENT MAY ONLY BE AMENDED BY A WRITTEN AGREEMENT SIGNED BY AUTHORIZED REPRESENTATIVES OF BOTH PARTIES. PLEASE CLOSE THE CHAT WINDOW IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT.



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