Welcome to CA
Remote Support Service
via CA SupportBridge® Live Automation
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
|How It Works |
| Step 1 ||Once you are on the phone with a member of our support team, review the information below. Then click Continue. |
| Step 2 ||On the next page, you will enter your name and email address which will be used as a unique connection code. You will then review the terms and conditions. After reading and accepting the terms and conditions, you will initiate the screen-sharing session. |
| Step 3 ||You will be prompted to download a small virus-free plug-in. |
| Step 4 ||With your permission, your support representative will view your screen and share control of your mouse and keyboard. |
You will be in full control of your computer at all times. You can always override control of your mouse and keyboard, and you can end the screen-sharing session at any time.
|System and Network Requirements |
For your support representative to view your screen, you will need:
- Either a modem (56K recommended) or high–speed internet connection
- Pentium-class PC running Microsoft Windows
- Recommended: Ability to make direct outgoing TCP connections, or availability of a SOCKS server or an HTTP proxy
For additional information regarding this service, including security and privacy information, click here.
To start your desktop sharing session, click Continue.