CA Service Desk Manager r127 Cumulative 2 Patch Published - CA Technologies
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CA Service Desk Manager r12.7
Cumulative #2 Patch Published

Date: March 25, 2014

Please plan to install these mandatory published patches to be on the latest maintenance as the frequency of post cumulative test fix patches will require the published patches as a prerequisite.

This cumulative #2 patch includes a number of corrections denoted by Service Desk component, Service Desk Server (USRD). You can download the cumulative #2 patches here, https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=%7B4B755BA2-6331-43AD-B084-FB4B8F76AD4E%7D.

For a smooth transition to our published patches, please review our Cumulative Incidents.

A list of the problems resolved by the cumulative #2 patch can be found in the following table. For more information on a particular problem, search the knowledge base on support.ca.com or click on the hyperlinks below. Please note that all corrections included in cumulative patch #1 are also rolled up into cumulative #2. The list of corrections included in cumulative #1 can be found here: https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=%7B5C09EE57-B0DD-4F17-9415-C540F2B81F18%7D.

Note: This cumulative is delivered via two separates patches, one that contains binary and JavaScript deliverables and another language specific patch that contains HTMPL files. They should be applied together. Please see the patch documentation for more information.

Component Problem # Description Urgency
USRD 415 LDAP MERGE HANG High
USRD 432 LDAP UPDATE NOT WORKING FOR CONTACT WITH SINGLE QUOTE Medium
USRD 654 PDM_EDIT.PL THROWS AN ERROR WHILE CONFIGURING DOMSRVRS Medium
USRD 681 USER LOGON MAY HANG WHEN EEM IS CONFIGURED Medium
USRD 729 WEB WILD CARD SEARCH DOES NOT WORK Medium
USRD 810 BOPLGIN CPU SIPKE Medium
USRD 811 BOXI INTEGRATION FAILS WHEN PDMWEB.EXE IS RENAMED Medium
USRD 941 DOUBLE QUOTE IN TEMPLATE NAME PROBLEM Medium
USRD 1014 WRONG MENU FOR CHANGE ORDERS Medium
USRD 1071 CREATION OF INCIDENT WITH INCIDENT AREA FAILS FOR EMPLOYEE Medium
USRD 1074 MANUAL NOTIFICATION EMAIL REMOVES BACKSLASH  
USRD 1077 ATTACHMENTS NOT DOWNLOADED FROM EMPLOYEE/CUSTOMER INTERFACE Medium
USRD 1111 BROKEN LINKS FLAGGED INCORRECTLY IN KNOWLEDGE DOCUMENTS Medium
USRD 1120 ATTACHMENTS NOT WORKING Medium
USRD 1142 AUTO EVENTS FIRE FOR INACTIVE EVENTS Medium
USRD 1218 INVALID HTML CONVERSION OF OPEN AND CLOSED CURLY BRACKET Medium
USRD 1249 ORPHANED BLANK WINDOW WHEN DOWNLOADING ATTACHMENT Medium
USRD 1263 ATTACHMENT MIGHT FAIL WITH AHD05949 ERROR MESSAGE High
USRD 1282 INTERNAL NOTIFICATIONS TO GROUPS DO NOT WORK Medium
USRD 1516 PDM_CONFIGURE REQUIRES SYSDBA PRIVILEGE Medium
USRD 1531 UNABLE TO CREATE CONFIGURATION ITEMS Medium
USRD 1539 LDAP SYNC OR IMPORT PROCESS MAY HANG Medium
USRD 1553 CGI TIMEOUT MAY HAPPEN WHILE CREATING A NEW TICKET High
USRD 1600 REDIRECT TO EEM HOME PAGE WHEN EEM PASSWORD EXPIRES Medium
USRD 1688 PDM_TOMCAT.LOG SHOWS EXCEPTIONS FROM THE PDMEXPORT SERVLET Medium
USRD 1701 WRONG REFRESH CACHE MESSAGE SHOWN FOR IE8 BROWSER Low
USRD 1717 CGI TIME OUT WHILE VIEWING A TICKET Medium
USRD 1718 PDM_LDAP_IMPORT MAY NOT EXIT UNDER CERTAIN CONDITION Medium
USRD 1746 IMPACT EXPLORER WINDOW DOES NOT LOAD Medium
USRD 1799 UNUSABLE SAVE VERSION BUTTON ON KNOWLEDGE DOCUMENT Medium
USRD 1826 AHD05915 ERROR WHEN SAVING A CHANGE ORDER CREA Medium
USRD 1837 AHD04116 ERROR WHEN CREATING A CHANGE ORDER FROM TICKET Low
USRD 1844 IDLE BACKGROUND LIST PAGE MAY GET EXPIRED Medium
USRD 1857 WHITE SCREEN IS DISPLAYED FOR PRE INSTALLED AGENT LAUNCH Medium
USRD 1862 USER CANNOT SELECT 'ROOT CAUSE' IN FIELD MAPPING Medium
USRD 1864 DUPLICATE ERROR WHEN LREL ATTACHED AGAIN IN ERROR CASE Medium
USRD 1865 KNOWLEDGE TREE REWORK VIEW Low
USRD 1871 PROPERTIES NOT FILLED WHEN SAVING TICKET Medium
USRD 1874 CONTEXT MENU DISPLAYED IN THE WRONG LOCATION Medium
USRD 1876 RISK SURVEY SUBMITTED DATE IS SHOWN IN SERVER TIME ZONE Low
USRD 1878 KNOWLEDGE MANAGEMENT SCHEDULE NOT SHOWING ALL EVENTS Medium
USRD 1881 PDM_EXTRACT COULD NOT PARSE NON-SPACE SEPARATED TOKENS Low
USRD 1882 UNABLE TO CREATE DOCUMENT WITH IMAGES ON SECONDARY SERVER High
USRD 1889 PREVIEW_CHG.HTMPL DOES NOT SHOW AFFECTED END USER CORRECTLY Low
USRD 1890 APPROVAL PROCESS TEMPLATE REVERTS BACK TO DEFAULT ON REWORK Low
USRD 1893 NON ADMINISTRATOR USERS CAN CREATE/UPDATE CHANGE WINDOW Medium
USRD 1895 FOCUS NOT SET TO FIND SIMILAR TAB ON A KNOWLEDGE DOCUMENT Medium
USRD 1896 TITLE NOT EXPORTED WHILE EXPORTING RECENT DOCUMENTS LIST Low
USRD 1897 EXPORT BUTTON EXPORTS WRONG DATA Medium
USRD 1910 NO MOUSEOVER MENU FOR ATTACHMENTS Low
USRD 1912 ANALYST NOT IN GROUP INVALID SAVE Low
USRD 1913 HIDDEN SCROLL BAR AFTER EDIT-IN-LIST OPERATION Low
USRD 1917 KNOWLEDGE DOCUMENT CANNOT BE EMAILED TO A GROUP Low
USRD 1923 EDIT IN LIST MAY FAIL WHEN NEW VALUE CONTAINS APOSTROPHE Medium
USRD 1924 LARGE MAIL SENT TO SERVICE DESK MAY DISRUPT EMAIL PROCESSING Medium
USRD 1929 AHD05072 ERROR WHILE UPDATING MEMBERS TO A NEW GROUP Medium
USRD 1930 TOOLBAR WITH SINGLE REPORTS TAB DOES NOT LOAD COMPLETELY Medium
USRD 1931 STORED QUERIES INVOLVING 'OR' OPERATOR DOES NOT WORK Low
USRD 1934 SCOREBOARD NODE CANNOT BE ADDED BECAUSE ROLEID IS -1 Medium
USRD 1937 EVENTS TRIGGER EVEN AFTER TICKET BECOMES INACTIVE Low
USRD 1938 INACTIVE WORKFLOW TASKS ARE NOT LISTED Medium
USRD 1939 AUTOFILLING OF TICKET SHOW FIELD COMPLETION IN PROGRESS Medium
USRD 1950 SELECTING FROM AUTOSUGGEST OPENS POPUP WINDOW Medium
USRD 1952 AHD58004 RESPONSE FOR AN ANONYMOUS USER FROM EMAIL Medium
USRD 1954 CHANGE ORDER FOCUS CHANGES TO WORK FLOW TAB Medium
USRD 1956 GRLOADER FAILS TO POPULATE TENANT IN TWA Medium
USRD 1958 AUTO SUGGEST FEATURE DOES NOT WORK FOR STRINGS WITH & Low
USRD 1960 UTF8 TO MULTIBYTE STRING CONVERSION ERROR Medium
USRD 1962 SCROLLBARS JUMPING ON DETAIL FORMS IF FOCUSFIELDS ARE BOTTOM Low
USRD 1963 INCORRECT DATE SELECTED FOR DAY VIEW IN CHANGE SCHEDULER Medium
USRD 1966 CHANGE CALENDER SHOWS AM FOR PM BETWEEN 12 PM AND 1 PM Medium
USRD 1968 LOGIN PROBLEM WHEN DATABASE IS CASE SENSITIVE Low
USRD 1969 INCORRECT STATUS WHEN IT IS SET AS 'LOOKUP=NO' Low
USRD 1971 PDM_LOAD FAILS FOR LARGE DATA Low
USRD 1974 MULTIPLE RESPONSES MAY BE INCORRECTLY ALLOWED FOR SURVEYS Medium
USRD 1977 AHD04608 ERROR IS RETURNED WHEN DOING EDIT IN LIST Medium
USRD 1979 GROUP STATUS CANNOT BE SET TO ACTIVE Low
USRD 1981 TIME SPENT IS ADDED TWICE IN THE ACTIVITY LOG FOR TRANSFER Low
USRD 1986 HITTING ENTER WHEN ATTACHING URL AS AN EMPLOYEE GIVES ERROR Medium
USRD 1992 LOGIN FAILS FOR CONTACTS WITH ACCESS TYPE USING PIN FIELD Medium
USRD 1993 INCORRECT TYPE VALUE IN P_GROUPS TABLE Low
USRD 1994 DATE FORMAT IN ACTIVITY LOG MESSAGES MAY BE INCORRECT Medium
USRD 1995 SESSIONS MAY NOT TIMEOUT Medium
USRD 1996 INCORRECT PERSONAL RESPONSE WHEN EMBEDDED TAG HAS % Low
USRD 1997 INLINE KNOWLEDGE DOCUMENT LINKS ARE NOT BEING TRACKED Low
USRD 1999 CLASSIC WORKFLOW TASKS LIST DOES NOT REFRESH Low
USRD 2000 DEFAULT PROPERTIES NOT USED ON CREATE TICKET Low
USRD 2007 MANUAL NOTIFY FAIL WHEN MULTIPLE NOTIFICATION RULES DEFINED Low
USRD 2009 BACKSLASHES IN TICKET AREA PROPERTIES LOST ON TICKET EDIT Low
USRD 2010 DOUBLE ACTIVITY LOG ENTRIES FOR A TICKET WITH SERVICE TYPE Medium
USRD 2011 LOCALIZED CHARACTERS IN MAIL_FROM_ADDRESS GETS GARBLED Medium
USRD 2015 MISSING 'SPECIAL HANDLING' YELLOW BAR Low
USRD 2020 AUTOSUGGEST SHOWS INACTIVE OR DELETED DATA IN SEARCH FORMS Medium
USRD 2025 UNABLE TO UPLOAD ATTACHMENTS Medium
USRD 2030 HORIZONTAL SCROLLBAR IN USER VIEW OF KNOWLEDGE DOCUMENT Medium
USRD 2033 IMPACT AND URGENCY BLANKED OUT ON SAVING A TICKET High
USRD 2034 PUBLIC CATEGORY IS MISSING IN MULTI TENANT ENVIRONMENT Medium
USRD 2036 CARTESIAN JOIN WHILE FETCHING SERVICE TYPES AT STARTUP Medium
USRD 2046 CLICKING ON THE RECONCILIATION TAB RESULTS IN ERROR Medium
USRD 2049 FAMILY GETS A DEFAULT VALUE ON SEARCHING CONFIGURATION ITEM Medium
USRD 2050 CATEGORY NOT FILLED IN FROM THE TEMPLATE FOR ANALYST CONSOLE Medium
USRD 2051 SERVICE TYPE MAY NOT BECOME ATTACHED VIA AFFECTED SERVICE Medium
USRD 2056 SQLCHECKR12UNIQUEINDEXES.SQL RETURNS DUPLICATE ROWS Medium
USRD 2058 KEYWORD BEING TRUNCATED DURING KNOWLEDGE SEARCH Low
USRD 2060 UNABLE TO CREATE NEW TICKETS WHILE BOP-LOGIN IS UNAVAILABLE Low
USRD 2061 HTML TEXT APPEARING FOR CATEGORY AND AREA PROPERLY FIELD Medium
USRD 2064 MALFORMED ADDITIONAL WHERE CLAUSE IN SEARCH FILTER Low
USRD 2065 EMAIL LINKS DO NOT WORK WITH INTERNET EXPLORER 9 Medium
USRD 2066 TICKET NOT UPDATED VIA EMAIL WHEN SUBJECT HAS SPECIAL CHARS Low
USRD 2068 ABLE TO CREATE NEW TICKETS WITH INACTIVE AREA/CATEGORY Low
USRD 2069 CANNOT CLOSE TICKET WHEN 'MUST COMMENT' OPTION IS ENABLED Medium
USRD 2070 CMDB VISUALIZER PERFORMS POOR WITH ORACLE DATABASE Medium
USRD 2075 NON-ANALYST USER CANNOT BE AN ASSIGNEE FOR A WORKFLOW TASK Low
USRD 2081 NO ERROR MESSAGE WHILE UPDATING INVALD STATUS TRANSITIONS Low
USRD 2082 USER AUTHENTICATION FAILURE WHEN EEM SERVER IS RESTARTED Medium
USRD 2084 EXPORT MAY RETURN ALL ACTIVE CONTACTS Low
USRD 2085 WEB INTERFACE LOOPS AND CREATES LARGE NUMBER OF SESSIONS Medium
USRD 2091 CAB CONSOLE MAY CHANGE THE DATE FORMAT IN THE ACTIVITIES TAB Medium
USRD 2098 HTML COMMENT START TAG WITHOUT CLOSING TAG MAY CAUSE ERRORS Low
USRD 2100 NEGATIVE DURATION ACCEPTED USING THE WEB INTERFACE Low
USRD 2102 CHANGE CONFLICTS ON A CHANGE ORDER WILL SHOW HTML CODE / TAG Medium
USRD 2104 EXTRA SCROLLBARS APPEAR WHEN ZOOM LEVEL IS CHANGED FOR IE Low
USRD 2105 CHANGE PASSWORD AT NEXT LOGIN IN EEM SERVER DOES NOT WORK Medium
USRD 2106 INCORRECT ALERT MESSAGE WHILE SAVING ACTIVITY LOGS Low
USRD 2113 KT_DAEMON MAY TERMINATE WITH STRING TOO BIG ERROR Medium
USRD 2114 SIMULATION OPTION OF GRLOADER INACTIVATES TWA ENTRY Medium
USRD 2115 EXPORTING DATE COLUMN FAILS WHEN UNIX TIMESTAMP IS NEGATIVE Medium
USRD 2116 USING '&' IN THE EXPORT WHERE CLAUSE MAY CAUSE ERRORS Medium
USRD 2118 INCONSISTENT ATTACHMENT FONT SIZE USED IN KNOWLEDGE DOCUMENT Low
USRD 2120 GROUP SCROLL BAR MISSING IN EDIT MODE Low
USRD 2121 NO NOTIFICATIONS FOR CONFIGURATION ITEM'S OTHER CONTACTS Medium
USRD 2122 BLANK WEB REPORTS WHEN DATA PARTITION RESTRICTION ON IMPACT Low
USRD 2123 MOUSEOVER PREVIEW FAILS FOR USER ID WITH APOSTROPHE Low
USRD 2125 ACTIVITIES TAB SCROLL BAR MISSING IN EDIT MODE Medium
USRD 2126 WEBENGINE HANGS WITH UNCLEARED USER SESSIONS Medium
USRD 2129 MAIL EATER UNABLE TO CREATE TICKETS FOR DUPLICATE CATEGORIES Medium
USRD 2130 CI FIELD NOT POPULATED PROPERLY IF IT CONTAINS " OR ' Medium
USRD 2131 INCORRECT MESSAGE WHEN UPDATING INACTIVE PROBLEM Medium
USRD 2135 IMPACT/URGENCY AUTOMATICALLY UPDATED INCORRECTLY Low
USRD 2137 HTML CODE COPIED TO THE PARENT LOOK UP FIELD OF A TICKET Medium
USRD 2138 ATTACHED SERVICE TYPE CHILD EVENTS ARE NOT CANCELLED Medium
USRD 2142 SUB-TENANT USER CANNOT MODIFY CONTACT SETTINGS FOR A GROUP Low
USRD 2144 LOOKUP WINDOW APPEARS WITHOUT TABBING OUT WHILE SEARCHING Low
USRD 2147 IMPORTING KNOWLEDGE DOCUMENT WITH ASSIGNEE ATTRIBUTE Medium
USRD 2148 UNABLE TO DEFAULT PROPERTY VIA MAILBOX RULE Medium
USRD 2149 SETTING INACTIVE CATEGORY OF A TICKET VIA EMAIL Medium
USRD 2150 MISSING KNOWLEDGE DOCUMENT TEXT ENCLOSED IN < > Medium
USRD 2153 MISSING ANNOUCEMENT TIME FOR EMPLOYEE WITH LOCATION Low
USRD 2154 CHILD TYPE FILTER MAY CAUSE EXPORT TO FAIL Medium
USRD 2155 INVALID RETURN CODE ERRORS IN SERVICE DESK STANDARD LOG Low
USRD 2157 WRONG LINK FOR PUBLISHED DOCUMENT IN REWORK NOTIFICATION Medium
USRD 2161 TRIGGER ERROR WHILE EDITING SUPPORT AUTOMATION CHAT PRESET Medium
USRD 2167 DATABASE PASSWORDS VISIBLE IN CONFIGURE.LOG Medium
USRD 2169 CANNOT DELETE WORKFLOW TASK OF A CHANGE ORDER OR ISSUE Medium
USRD 2170 AHD04405 SQL PARSE ERROR EXPECTING "(" AT PGROUP Low
USRD 2172 CONFIGURATION ITEM ATTRIBUTES SET TO EMPTY STRING IF NULL High
USRD 2173 TWO CLICKS NEEDED TO SELECT VALUE IN MONTH DROPDOWN Medium
USRD 2174 CANNOT CREATE TENANT SPECIFIC STATUS TRANSITION Medium
USRD 2175 ASSIGNEE REMOVED AFTER EVENT FIRES Low
USRD 2179 EMPLOYEE/CUSTOMER CANNOT SET GROUP OF TICKET VIA EMAIL Medium
USRD 2180 EXPORT BUTTON DOES NOT WORK WHEN CONFIGURED WITH IIS Medium
USRD 2185 DOMSRVR PROCESS MAY TERMINATE WHEN CUSTOMIZING SCOREBOARD High
USRD 2186 PROBLEM IN TYPING @ ON A PORTUGUESE KEYBOARD Medium
USRD 2188 WEB SCREEN PAINTER PUBLISHES INVALID MAJIC SYNTAX Low
USRD 2189 SLOW PERFORMANCE DURING TICKET CREATION Low
USRD 2192 KNOWLEDGE IMPORT TOOL PDM_KIT HANGS WITH ACCENTED ATTACHMENT Low
USRD 2194 AUTO CLOSE CONFIGURATION SETS TEMPLATES STATUS TO CLOSE Medium
USRD 2198 NEWLINE MISSING IN FIELD UPDATE ACTIVITY LOGS Low
USRD 2200 OPEN KD WINDOW PREVENTS WEB SESSIONS FROM TIMING OUT Medium
USRD 2202 WRONG DATE FORMAT FOR THE TRANSFER/ESCALATE ACTIVITY Low
USRD 2206 PAGE MIGHT FAIL TO OPEN ONCE 'JOIN ANALYST NOW' IS CLICKED Medium
USRD 2207 CONFIGURATION ITEM DROPDOWN GETS RESET TO EMPTY Medium
USRD 2212 WEBENGINE MAY TERMINATE ABNORMALLY High
USRD 2213 INCORRRECT ACTIVITY LOG MESSAGE ADDED TO A TICKET Low
USRD 2215 COPY/PASTE FUNCTION MAY NOT WORK IN REMOTE SESSION Medium
USRD 2216 LINKED KNOWLEDGE DOCUMENT NOT ALLOWED TO BE THE SOLUTION Low
USRD 2217 ANCHORS GETTING CORRUPT IN KNOWLEDGE DOCUMENTS Medium
USRD 2218 EMAIL ATTACHMENTS WITH NO EXTENSION NOT ADDED TO THE TICKET Low
USRD 2222 ATTACHMENT ERROR MESSAGE ALIGNMENT IN EMPLOYEE INTERFACE Low
USRD 2227 CATEGORY LOOKUP FAILS FOR WILD CARD SEARCHES Low
USRD 2228 TICKET AREA MAY NOT GET POPULATED FROM KNOWLEDGE DOCUMENT Medium
USRD 2229 INACTIVE ITEMS IN AUTOSUGGESTION LIST Low
USRD 2232 WRONG SERVICE TYPE TARGET TIME CALCULATION OF A TICKET Medium
USRD 2235 WRONG ALIGNMENT OF PROPERTIES ON EMPLOYEE TICKET PAGE Medium
USRD 2236 TICKET AREA MAY NOT GET POPULATED ON ACCEPT AS SOLUTION Medium
USRD 2243 EDIT IN LIST ON RISK RANGE MAY NOT WORK Medium
USRD 2250 RISK SURVEY PAGE MIGHT NOT DISPLAY CORRECTLY Medium
USRD 2252 SLOW PERFORMANCE AFTER DATA PARTITION ON PROB_CATEGORY TABLE Medium
USRD 2253 THE 'FILE' FIELD IS MARKED AS REQUIRED Low
USRD 2257 WRONG ALIGNMENT OF EXAMPLE ATTRIBUTE ON EMPLOYEE TICKET PAGE Medium
USRD 2259 SINGLE SIGNON WITH IT PAM FAILS Medium
USRD 2260 DOMSRVR PROCESS MAY TERMINATE ON DOCUMENT REWORK High
USRD 2261 PAGE UNREPSONSIVE AFTER EDIT-IN-LIST OPERATION Low
USRD 2263 KNOWLEDGE MANAGEMENT SCHEDULE SHOW WRONG EXPIRATION DATES High
USRD 2264 CARTESIAN PRODUCT ERROR DUE TO REL_ATTR IN DATA PARTITION Medium
USRD 2266 CHANGE ORDER MANUAL NOTIFY RECIPIENTS LIST EMPTY Low
USRD 2274 MAILBOX REPOSITORY SELECTION MISSING ON SECONDARY SERVER Medium
USRD 2276 CATEGORY LINK LIST BECOMES EMPTY Low
USRD 2286 AHD4400 ARGUMENT ERROR WHILE EDITING MESSAGE TEMPLATE Low
USRD 2287 INACTIVE AREA IS ACCEPTED WHILE CREATING TICKET Medium
USRD 2289 CATEGORY ADDED INCORRECTLY FROM EMAIL INTERFACE OR TEXT API Medium
USRD 2290 WRONG AFFECTED END USER FOR TICKET CREATED IN QUICK PROFILE Low
USRD 2293 IMPACT AND URGENCY VALUES MAY RESET ON DATA PARTITION ERROR Medium
USRD 2296 UNABLE TO JOIN ANALYST WITH HASH SIGN IN SESSION JOIN CODE Medium
USRD 2297 ASSIGNEE LOOKUP RETURNS ALL CONTACTS IF GROUP IS READ-ONLY Low
USRD 2298 HTTP STATUS 404 ERROR WHEN TRYING TO DOWNLOAD ATTACHMENTS High
USRD 2301 DOMSRVR PROCESS MAY TERMINATE INTERMITTENTLT Medium
USRD 2302 AUTOSUGGESTED NAME WITH SPACE DOES NOT RETURN SEARCH RESULTS Medium
USRD 2306 LOCALIZATION OF MESSAGES NOT GETTING REFLECTED IN SOME AREAS Low
USRD 2309 SPINNING HOUR GLASS WHEN A TICKET IS TRANSFERRED TO A GROUP Medium
USRD 2311 DUPLICATE COMMENTS ARE SUBMITTED WHEN ALT+S IS USED Medium
USRD 2312 JAVASCRIPT ERROR ON SELECTING THE DEPARTMENT VALUE Low
USRD 2315 EXPORT FUNCTIONALITY MIGHT NOT WORK ON INTERNET EXPLORER 9 Medium
USRD 2317 LIVE CHAT OPENS IN BACKGROUND Low
USRD 2318 WEB PAGE ERROR WHEN LOGGING INTO SERVICE DESK Low
USRD 2319 EMAIL TICKET MAY BE MISSING DATA IN SOME FIELDS Low
USRD 2320 INACTIVE PROPERTY ON OLD TICKETS IS NOT ALLOWED Medium
USRD 2321 CONTACT IS NOT ADDED IN MANUAL NOTIFICATION WINDOW Low
USRD 2324 SA WEBCHAT LIVE LOG SHOWS TIME IN UTC-5 TIMEZONE Medium
USRD 2326 INCORRECT POSITION FOR CHANGE CALENDAR CONTEXT MENU Low
USRD 2327 UPLOAD IS IN PROGRESS ERROR WHEN TRYING TO ATTACH DOCUMENT Medium
USRD 2328 ENHANCEMENT TO MOVING FOCUS WHEN USING SCREEN READER Low
USRD 2330 AHD04416 ERROR FOR LDAP CONTACTS WITH COMMA IN THE NAME Medium
USRD 2332 LOG READER PROBLEM AFTER WINDOW RESIZE Medium
USRD 2334 SERVICE TARGET TYPES N0T SHOWN FOR TENANTED SERVICE TYPES Low
USRD 2336 OPENING ATTACHMENT TAB FROM KNOWLEDGE DOCUMENT HANGS WEB UI Low
USRD 2337 RESIZING QUICK PROFILE DOES NOT DISPLAY CONTACT SEARCH PART Low
USRD 2339 EMAILED KNOWLEDGE DOCUMENT HTML CONTAINS UNRESOLVED VARIABLE Low
USRD 2343 ITPAM 4.0 SP1 and 4.1 SUPPORT High
USRD 2345 OPTIONS NOT PROPAGATING TO SECONDARY SERVER Low
USRD 2347 ITPAM 4.0 SP1 - STATUS INACTIVE OF RUNNING WF PROCESS. High
USRD 2350 TENANT RESTRICTIONS FOR REQUESTER NOT REFLECTED Medium
USRD 2351 ATTEMPTING TO EDIT VIP STORED QUERY MAY OUTPUT ERROR Low
USRD 2354 "BAD CHARACTER IN CODE" ERROR Medium
USRD 2356 UNABLE TO EDIT IN LIST WHEN TICKET OPENED VIA NOTIFICATION Medium
USRD 2360 WRONG ADDITIONAL WHERE CLAUSE IN LIST PAGES Low
USRD 2362 PDM_CONFIGURE CORRUPTING APACHE CONFIGURATION FILE Medium
USRD 2363 QUICK CREATE IN PROGRESS MESSAGE Low
USRD 2371 ASSIGNEE NOT BLANKED OUT FOR REQUEST/PROBLEM/ISSUE TICKETS Low
USRD 2372 KNOWLEDGE DOCUMENTS IN EDIT MODE USING AVOID POPUPS Medium
USRD 2376 ITPAM 4.0 SP1 and 4.1 SUPPORT High
USRD 2377 CREATING CERTAIN TICKET TYPES VIA MAIL MAY FAIL Low
USRD 2378 UPLOADING ATTACHMENTS MIGHT FAIL USING INTERNET EXPLORER Medium
USRD 2380 CATEGORY NOT VISIBLE WHEN CLICKED IN KNOWLEDGE CATEGORY TREE Low
USRD 2381 BPVIRTDB_SRVR PROCESS MAY TERMINATE DURING STARTUP Medium
USRD 2382 SQL QUERY ERROR DUE TO MISSING TABLE NAME Medium
USRD 2383 ERRORS ON REWORKING KNOWLEDGE DOCUMENT VIA NOTIFICATION Medium
USRD 2384 INSERT TASKS MIGHT BE MISS-ALIGNED USING INTERNET EXPLORER Medium
USRD 2386 EXPORT BUTTON DOES NOT WORK Medium
USRD 2387 WEBENGINE PROCESS MAY TERMINATE INTERMITTENTLY High
USRD 2388 DAEMON MANAGER AND SLUMP PROCESSES MAY TERMINATE ON SHUTDOWN Low
USRD 2390 REST ERRORS DISPLAY OF VALUES Medium
USRD 2391 BOP_CMD MIGHT TERMINATE DUE TO MACRO WITH GERMAN CHARACTERS Medium
USRD 2392 BOPLGIN PROCESS TERMINATES SPORADICALLY High
USRD 2393 GRLOADER FAILURE WITH NULL VALUES Medium
USRD 2394 TYPING IN LOOKUP FIELD MAY RESULT IN JAVASCRIPT ERROR Low
USRD 2396 REPOSITORY DIRECTORY PATH EXPOSED IN TICKET URL Low
USRD 2398 BLACKOUT WINDOW IS NOT DISPLAYED IN CHANGE CALENDAR Low
USRD 2402 ACTIVITIES TAB FAILS TO REFRESH Medium
USRD 2403 WEB DIRECTOR REDIRECTS TO ERROR PAGE Medium
USRD 2405 GETHANDLEFORUSERID WITH APOSTROPHE IN USEID RETURNS ERROR Medium
USRD 2406 PDM_SETTENANT REPORT MAY FAIL Medium
USRD 2408 DATA PARTITION FAILS TO PREVENT ACCEPTING SOLUTION Medium
USRD 2409 LDAP CREATING DUPLICATE CONTACTS DURING LOGIN Medium
USRD 2412 LEFT CLICK NOT WORKING AFTER USING KEYBOARD Low
USRD 2413 INCORRECT VALUE BEING FETCHED WITH PDM_EXTRACT AND EXPORT Low
USRD 2414 BLANK MODIFIED DATE ON DATA PARTITION DETAIL High
USRD 2417 ATTACHMENTS ARE LISTED IN ALPHABETICAL ORDER Medium
USRD 2418 GRLOADER WITH -TF FAILS High
USRD 2424 CONTEXT MENU FOR CHANGE WINDOWS LIST PAGE SHOWS EDIT OPTION Medium
USRD 2428 WORKFLOW TASKS MAY NOT USE DEFAULT SERVICE TYPE Medium
USRD 2431 CHANGE CALENDAR WITH ACTIVE SET TO EMPTY RETURN WRONG RESULT Medium
USRD 2432 ACTIVITY LOG LIST BECOMES BLANK IF DESCRIPTION CONTAINS 'U' Medium
USRD 2433 WRONG DATE FORMAT IN ACTIVITY LOG LIST Medium
USRD 2438 NSM INTEGRATION BROKEN VIA AHD.DLL Medium
USRD 2440 TICKET AREA HIERARCHICAL LOOKUP FORMS CASE SENSITIVE Medium
USRD 2441 GETBOPSID() METHOD MAY RETURN INCORRECT ERROR CODE Medium
USRD 2443 FAMILY NAME SHOWN AS ASCII CODE IN CMDBVISUALIZER SCRATCHPAD Low
USRD 2445 CROSS SITE SCRIPTING WITH SERVICE DESK Medium
USRD 2448 BOPSID GRANTS ADMINISTRATOR PRIVILEGES TO UNAUTHORIZED USER Low
USRD 2449 PDM_K_REINDEX MAY LEAVE SUSPENDED QUERY High
USRD 2450 INADVERTENT CHANGE OF SEARCHING BEHAVIOR - WILDCARD CHARS High
USRD 2452 INCORRECT PROJECTED VIOLATION BASED ON WORKSHIFT USED Medium
USRD 2453 AREA DEFAULTS NOT WORKS WITH SUPPRESSING HIERARCHICAL SEARCH Medium
USRD 2454 QUERIES MIGHT HANG DUE TO DATABASE LOCKS Medium
USRD 2457 UNNEEDED 'SIGNIFICANT' MESSAGES PRINTED OUT FROM PROV_BASE.C Low
USRD 2459 CREATING NEW MACROS MAY PRESENT INCORRECT BEHAVIOR Low
USRD 2461 BPEID_NXD PROCESS MAY LEAVE SUSPENDED QUERIES High
USRD 2463 INTERNAL ACTIVITY NOTIFICATIONS ARE VISIBLE Low
USRD 2464 BLANK TABLE CELLS MAY NOT DISPLAY ON INTERNET EXPLORER Medium
USRD 2465 CROSS SITE SCRIPTING VULNERABILITY Medium
USRD 2466 UNABLE TO CREATE NEW INCIDENT FROM KNOWLEDGE TREE Low
USRD 2467 CLOSING NEW ACTIVITY WINDOW MAY CAUSE POPUP ALERT MESSAGE Medium
USRD 2468 TOMCAT BECOMES UNRESPONSIVE WHILE DOWNLOADING ATTACHMENTS High
USRD 2471 INCREASE SIZE OF SERVER ATTRIBUTE IN DOC_REP OBJECT Low
USRD 2474 TASKS STARTED OUT OF SEQUENCE MAY BLOCK WORKFLOW Medium
USRD 2475 SCROLLBAR MAY BE MISSING FROM SURVEY Medium
USRD 2476 TICKET TEMPLATES FIRE NOTIFICATIONS Low
USRD 2477 POSSIBLE MEMORY LEAKAGE WITHIN REP_DAEMON PROCESS Low
USRD 2478 WHITE SQUARE BOXES IN SUGGESTED WORDS OF SPELLCHECK Medium
USRD 2479 PERFORMANCE ISSUE DUE TO DISABLED INDEXES Medium
USRD 2481 DETAILED ERROR MESSAGES MAY AID IN SQL INJECTION ATTACKS Medium
USRD 2482 SERVICE TYPE EVENTS TO CHANGE TICKET STATUS MAY NOT FIRE Medium
USRD 2485 KEEPTAGS PROPERTY NOT WORKING FOR LSCOL MACRO Low
USRD 2486 KANA SENSITIVE SEARCH FOR ORACLE Low
USRD 2488 DIFFERENT ERROR MESSAGES GIVEN FOR DIFFERENT LOGIN FAILURES Low
USRD 2489 WEBENGINE HANGS ON R12.7 ENGLISH WHEN HTMPL IS TRANSLATED Medium
USRD 2490 CROSS SITE SCRIPTING (XSS) WITH SERVICE DESK Medium
USRD 2491 FRAMESNIFFING MITIGATION USING HTTP HEADER Medium
USRD 2493 UPLOADING ATTACHMENTS MIGHT FAIL USING IE 8 OR EARLIER Medium
USRD 2494 DATABASE SIZE GROWING DUE TO NOTIFICATIONS Medium
USRD 2495 EMPLOYEES MAY INCORRECTLY SEE ATTACHMENTS AS UPLOADED Medium
USRD 2496 AUTO CLOSE ACTIVITY LOGGED USING WRONG CONTACT Low
USRD 2497 AUTOSUGGEST FAILS WHEN ASSIGNEE FIELD IS MOVED AFTER GROUP Low
USRD 2501 SORTING ON LIST PAGE MAY ELIMINATE RESULTS Low
USRD 2503 UNABLE TO OPEN ATTACHMENTS DUE TO PARSE ERRORS Medium
USRD 2504 EXPORT FAILS IF NO PERMISSION TO ACCESS OWN TENANT DATA Low
USRD 2505 PDM_LOAD INSERT OPTION UNAVAILABLE FROM WINDOWS POWER SHELL Medium
USRD 2507 EXPORT FAILING DUE TO CONTROL CHARACTERS Medium
USRD 2510 FILENAME OF ATTACHMENT CHANGES WHEN UPLOADED VIA WEBSERVICES Medium
USRD 2511 BACKLOGGED KPI DATA MAY CAUSE SLOW PERFORMANCE High
USRD 2512 VERSIONING TAB FOR A CI NOT REFLECTS DELETED RELATIONS Low
USRD 2513 PDM_MAIL_NXD MIGHT NOT SEND ANY EMAILS Low
USRD 2515 ACCEPT BUTTON DISPLAYED AFTER DELETEING WF TASK IN EDIT MODE Medium
USRD 2516 ERROR 404 WHEN LOGGING IN TO TICKETS IN MOBILE APPS Medium
USRD 2517 SCOREBOARD NODES MAY CONTAIN INCORRECT WHERE CLAUSE Medium
USRD 2519 TIMESPAN IN VIEW CONSTRAINT MAY CAUSE DOMSRVR TO TERMINATE Medium
USRD 2520 UNABLE TO SAVE FORM IN DESIGN PANEL Low
USRD 2521 ANALYST CANNOT BE SUPPORT AUTOMATION END USER Medium
USRD 2522 KNOWLEDGE APPROVAL ASSIGNEE LIST NOT RESTRICTED Low
USRD 2524 ALERT MESSAGE MAY NEED TO BE DISMISSED TWICE Low
USRD 2525 NULL RESULTS WITH ATTRIBUTE ALIASES FOR TKT Medium
USRD 2527 ESCAPING UNDERSCORE IN SEARCH PATTERNS Low
USRD 2529 UPLOADING AN ATTACHMENT MAY APPEAR TO HANG Medium
USRD 2530 APPROVAL SETTING FOR KD DISABLES THE SPELL CHECK BUTTON Low
USRD 2531 TEMPORARY FILES MAY BE UNNECESSARILY CREATED Medium
USRD 2535 ACCEPT BUTTON DISPLAYED AFTER CLOSING THE OVERRIDE RISK FORM Medium
USRD 2538 NO KNOWLEGE SEARCH AUDIT TRAIL AFTER RE-LOGIN Medium
USRD 2539 MANAGED SURVEYS MAY BE SUBMITTED FOR INCORRECT USER Medium
USRD 2540 ERROR WHILE UPDATING THE WORKFLOW TASK STATUS Low
USRD 2541 PDM_TRACE COMMAND MAY FAIL FOR BPVIRTDB_SRVR PROCESS Medium
USRD 2542 DOMSRVR PROCESS MAY TERMINATE INTERMITTENTLY WITH SIGSEGV High
USRD 2543 TENANT FIELD MAY NOT GET POPULATED ON A NEW TICKET Medium
USRD 2545 SUPPORT FOR BASE-64 ENCODED CONTENT FOR UPLOAD ATTACHMENTS Medium
USRD 2548 REP_DAEMON PROCESS BECOMES UNRESPONSIVE INTERMITTENTLY Medium
USRD 2549 UNABLE TO REWORK AN IMPORTED KNOWLEDGE DOCUMENT Low
USRD 2552 INVALID CHARACTERS ADDED TO TICKET AREA Low
USRD 2554 BOP_PCMD MAY TERMINATE ABNORMALLY Medium
USRD 2555 ATTACHMENTS VIA WEBSERVICES MAY FAIL Medium
USRD 2556 NO MAILEATER NOTIFICATION FOR LARGE EMAIL Medium
USRD 2557 CATEGORY PROPERTIES WONT LOAD WHEN KD ACCEPTED AS SOLUTION Low
USRD 2558 ATTACHMENT NAME MISSING IN ACTIVITY LOG Low
USRD 2559 IMPROPER SORTING IN DOCUMENT REPORTS Low
USRD 2560 PERFORMANCE ISSUES DUE TO USP_PREFERENCES TABLE Medium
USRD 2561 MOUSE POINTER FLICKERS ON A KNOWLEDGE DOCUMENT PAGE Low
USRD 2564 HUGE NUMBER OF TCP_PORT LOG MESSAGES IN 12.7 Low
USRD 2566 INCORRECT COUNT OF LICENSES VIA KPI Medium
USRD 2567 INCORRECT DATE FORMAT IN WEEKLY VIEW OF 'VIEW SCHEDULER' TAB Low
USRD 2571 BAD WHERE CLAUSE BUILT IN ATTACHMENTS TAB Low
USRD 2572 CHANGE ORDER CANNOT BE EDITED AFTER SURVEY VIEW Medium
USRD 2573 MENU BAR DISAPPEARING WITH FIREFOX 22 AND ABOVE Medium
USRD 2574 TICKET CANNOT BE CLOSED IF CHILD DOES NOT HAVE A TYPE Low
USRD 2575 CHECKBOX PROPERTIES SET TO YES THROUGH WEB SERVICES Medium
USRD 2576 ATTACHMENTS FAIL WHEN REP_DAEMON RESTARTS Medium
USRD 2577 CATEGORIES NOT CORRECTLY DISPLAYED DUE TO DATA PARTITION Low
USRD 2578 NEXT PAGE OPTION DOES NOT WORK ON KNOWLEGE LIST PAGE High
USRD 2579 INCORRECT CONTACT LOCAL TIME IN QUICK PROFILE Medium
USRD 2580 LONG RUNNING QUERIES SHOW ACTOR AS SUPERUSER Low
USRD 2581 AUTOSUGGESTION POPUP MIGHT BE MISALIGNED Low
USRD 2582 INCORRECT FOCUS ON RELATED KNOWLEDGE TAB Low
USRD 2583 TENANT SINGLE ACCESS ROLE MAY NOT BE ABLE TO EDIT IN LIST Medium
USRD 2584 CERTAIN TEXT FIELDS MAY NOT WRAP Medium
USRD 2586 EMAILS GET STUCK IN MAIL_QUEUE FOLDER Medium
USRD 2587 CLASSIC WORKFLOW TASKS LIST DOES NOT REFRESH FOR ISSUES Medium
USRD 2589 GRLOADER FAILS TO UPDATE SREL ATTRIBUTES Medium
USRD 2591 ACCEPT BUTTON IS DISPLAYED AFTER CLOSING TICKET WINDOW Medium
USRD 2592 ACTUAL DURATION IS INCORRECT IN ISSUE/CHANGE ORDER WF TASK Medium
USRD 2594 BACKSLASH IN PROPERTIES MAY CAUSE DISPLAY PROBLEMS Medium
USRD 2595 NEW TICKET AND LOG COMMENT IN ONE OPERATION Medium
USRD 2596 GROUP TASK STATUS DOES NOT CHANGE WHEN REOPENING THE GROUP Medium
USRD 2597 UNPARSEABLE DATE ERROR ACCESSING CA PAM WORKFLOW Medium
USRD 2599 CREATEOBJECT METHOD ALLOWS INAPPLICABLE OBJECT TYPES Low
USRD 2600 UPDATEOBJECT METHOD MAY ALLOW INCORRECT ATTRIBUTE FORMAT Medium
USRD 2601 UNNECESSARY SCROLL BAR MAY APPEAR ON ATTACHMENT TAB Medium
USRD 2602 UNABLE TO USE STORED QUERIES WITH BACKSLASH ON KNOWLEDGE TAB Medium
USRD 2604 TENANT OF WORKFLOW TASK STATUS CODE IS SET INADVERTENTLY Low
USRD 2605 DOTTED ATTRIBUTE REFERENCE IN PRESET DEFAULTS FOR TICKET Low
USRD 2606 UNABLE TO CREATE CONTACT WHEN USERID CONTAINS UNDERSCORE Low
USRD 2607 CONTEXT MENU DRAWN INCORRECTLY ON KNOWLEDGE TAB Medium
USRD 2609 BOOLEAN VALUE ZERO IS NOT PROCESSED BY MAILEATER Low
USRD 2610 WRONG DATE FORMAT IN EMAIL NOTIFICATIONS Low
USRD 2611 PRINT FORM OPTION NOT SHOWN IN CONTEXT MENU Low
USRD 2612 KD REWORK MAY FAIL FOR CUSTOM BREL ATTRIBUTES Medium
USRD 2614 MEMORY GROWTH OF PDM_LDAP_NXD PROCESS Medium
USRD 2615 STATUS OF TWO WORKFLOW TASKS MAY SHOW AS PENDING Medium
USRD 2616 ERROR SELECTING A CATEGORY ON LIVE CHAT PAGE Medium
USRD 2617 INCORRECT EVENTS DISPLAYED FOR ACTIVITY NOTIFICATIONS Low
USRD 2619 TICKET EVENT CHECK TIME MAY NOT TAKE TIME ZONE INTO ACCOUNT Low
USRD 2623 EVENTS ATTACHED TO ACTIVITY DO NOT GET ATTACHED TO INCIDENT Medium
USRD 2624 CREATION_USER AND CREATION_DATE VALUES ARE COPIED TO NEW CI Low
USRD 2625 DUPLICATE SERVICE TARGET TEMPLATE LIST Medium
USRD 2626 ACTIVITY LOG GETS ADDED EVEN WHEN ACCEPT AS SOLUTION FAILS Low
USRD 2627 TOMCAT HTTP DATE HEADER MAY NOT BE FORMATTED TO GMT Medium
USRD 2632 ACTIVE CANCELLED STATUS NOT ATTACHING EVENTS Medium
USRD 2634 COPY AND PASTE FAILS IN TREE DESIGNER Low
USRD 2635 WEBENGINE PROCESS MAY HANG WHILE ACCESSING SURVEY SETTINGS Medium
USRD 2636 EXPORT ALWAYS USES SERVLET FROM PRIMARY SERVER Medium
USRD 2637 SCRATCHPAD SEARCH KNOWLEDGE DISPLAYS BLANK PAGE Low
USRD 2638 AHD05021 ERROR RETURNED WHEN EDITING A TICKET Low
USRD 2641 INVALID DELETE MENU OPTION FOR WORKFLOW TASK Medium
USRD 2644 NOTIFICATION DELAYED ACTIVITY IS DISPLAYED ONLY IN ENGLISH Medium
USRD 2645 WRONG MONTH DISPLAYED IN DATE HELPER Low
USRD 2646 JAVASCRIPT ERROR WHEN SEARCHING IN CHANGE CALENDAR WINDOW Medium
USRD 2647 WILDCARD MAY GET APPENDED TO AUTOSUGGEST SELECTION Low
USRD 2650 ZERO FILE SIZE ATTACHMENTS STORED USING MAILEATER WITH IMAP4 Low
USRD 2651 WORKFLOW TASKS NOT ADDED TO GROUP PROPERLY Medium
USRD 2652 MAILEATER TICKET CREATED INCORRECTLY ON TENANTED SYSTEM Medium
USRD 2653 WEB DIRECTOR REDIRECTS TO DISCONNECTED WEBENGINE Medium
USRD 2654 STORED QUERIES INVOLVING 'OR' OPERATOR MAY GIVE ERROR Low
USRD 2657 VALUES MAY BE EXPORTED INCORRECTLY FOR DOUBLE FIELDS Medium
USRD 2658 ORACLE MAY RETURN NO RESULTS FOR CONTACT NAME WITH SPACE Medium
USRD 2659 AREA DEFINED FOR MULTIPLE TENANTS NOT SELECTED CORRECTLY Medium
USRD 2660 MAILEATER FAILS TO DELETE EMAILS FROM EXCHANGE SERVER Medium
USRD 2661 CONSTRAINTS NOT APPLIED ON EDITING ACTIVITY LOG Medium
USRD 2662 WEB ENGINE PROCESS MAY HANG DISPLAYING A CI TRANSACTION High
USRD 2663 DOMSRVR FAILS AFTER WSP CHANGES - SERVICE PROVIDER ELIGIBLE Medium
USRD 2664 WORKFLOW TASK CANNOT BE REJECTED Low
USRD 2665 TYPING NON ALPHANUMERIC CHARACTERS SHIFT CURSOR FOCUS ON MAC Low
USRD 2669 STRING TO BIG ERROR IN LDAP_AGENT_NXD Medium
USRD 2671 WEBENGINE PROCESS MAY TERMINATE AFTER SESSION DESTRUCTION Low
USRD 2672 MEMORY LEAK IN JAVAW PROCESS FROM WEB SERVICE CALLS Low
USRD 2673 NOTIFICATIONS SENT DURING NON-WORKING HOURS Medium
USRD 2674 INTERVAL LOGGING RUNNING CONTINUOUSLY ON WINDOWS SERVER 2012 Medium
USRD 2675 PROPERTIES EXAMPLE VALUE WITH BACKSLASH DISPLAYS INCORRECTLY Medium
USRD 2679 UNABLE TO PUBLISH A REWORKED DOCUMENT WITH EMBEDDED IMAGES Medium
USRD 2680 AUTOSUGGEST SELECTION DOESNOT MODIFY ACTIVE FIELD Medium
USRD 2681 PDM_LOAD WITH MULTIPLE TABLE REFERENCES MAY BE INCOMPLETE
Medium
USRD 2682 ADDITIONAL VERBOSE LOGGING - EEM LOGIN TIMINGS Low
USRD 2683 LDAP SEARCH FAILS WHEN LDAP SERVER RESTARTS Medium
USRD 2685 CANNOT DOWNLOAD .ZIP OR .GZ FILES ATTACHED VIA REST API Medium
USRD 2686 EXTERNAL URL'S IN MESSAGE TEMPLATES MAY NOT WORK Low
USRD 2687 STATUS TABLES CONTAIN GARBLED CHARACTERS AFTER MIGRATION Medium
USRD 2689 MISSPELLING ON SUPPORT AUTOMATION END USER POST LOGOUT PAGE Low
USRD 2690 LARGE EMAILS ARE NOT PROCESSED Medium
USRD 2691 WORKFLOW TASK VIOLATION NOT HIGHLIGHTED WITH RED COLOR Medium
USRD 2692 APPROVER IS NOT RESET WHEN WORKFLOW TASK IS REOPENED Low
USRD 2693 REFLECTED CROSS SITE SCRIPTING VULNERABILITY Medium
USRD 2694 VOLUME AND TREND REPORT SHOWS WRONG DATA Low
USRD 2695 CHANGE CALENDAR SEARCH HANGS WHEN SELECTING TENANT FROM LIST Medium
USRD 2696 VIEW SCHEDULER BUTTON FOR A CHANGE ORDER FAILS WITH AN ERROR Low
USRD 2697 NO GRLOADER WARNINGS FOR INVALID MODEL OR MANUFACTURE VALUES Medium
USRD 2698 INCORRECT SEARCH RESULTS WITH SPECIAL TERM Medium
USRD 2699 ITPAM WORKFLOWS ATTACHED TO TICKETS FAILS TO TRIGGER Medium
USRD 2700 WILDCARD SEARCH DOES NOT WORK FOLLOWING AUTOSUGGEST SELECTION Low
USRD 2704 UNABLE TO LOGIN AGAINST EEM R12 SERVER Low
USRD 2707 NEW LINE NOT CONSIDERED WHEN CONTACT NOTES DISPLAYED ON FORM Medium
USRD 2708 SCROLLBAR MISSING FROM REPORT LIST PAGE Medium
USRD 2709 DEPENDENT ATTRIBUTE CONTROLS CHECK FAILS FOR CHILD TICKETS Medium
USRD 2711 CATEGORY PROPERTIES DUPLICATED WHEN TICKET IS COPIED Medium
USRD 2713 CI REPORT SHOWS COST CENTER ID INSTEAD OF NAME Medium
USRD 2718 URL PARSING FAILS IF NX_JAVA_OPTIONS STRING CONTAINS URL Medium
USRD 2722 SCOREBOARD NODE COUNT NOT UPDATED Medium
USRD 2723 VIEW RISK SURVEY PAGE MIGHT NOT DISPLAY CORRECTLY Medium
USRD 2724 DOSELECT WEB SERVICE CALL MAY TRUNCATE RESULTS Medium
USRD 2736 ON STATUS UPDATE DEPENDENT ATTRIBUTE CHECK FAILS FOR CHILD Medium
USRD 2737 QBE.EQ.IS_CI=1 IS ALWAYS APPENDED TO URL Medium
USRD 2740 SAVING A KNOWLEDGE DOCUMENT WITH PERMISSIONS Medium
USRD 2759 CHANGE SCHEDULER MAY BECOME UNRESPONSIVE Mediun
USRD 2773 SELECTING ROOT CAUSE MAY OUTPUT ERROR Medium

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