Search Help - CA Technologies
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Search Help

Finding What You Need

Here are a few tips to help you more easily find the information you need.

  • Keep searches simple.
    • Enter fewer terms. For example, search for “help tickets” instead of “help desk tickets.”
    • Enter an asterisk (*) at the end of a search term as a wildcard. For example, enter “install*” to find “installs” or “installation” or “installing”. If you search for “install” without *, you will find content that contains “install” and “installs” only.
    • Remove special characters before searching, for example, period, comma, apostrophe; or semi-colon.
    • Make your search broader by using a more general search term. For example search for “time sheets” instead of “daily time sheets.”
    • Searches are not case-sensitive. Search returns the same results whether searching for “football, “FootBALL”, or “Football.”
    • If you have too many results, use the refiners to narrow your results and make it easier to find the information you need.
  • Use quotes around words for these situations:
    • When including an embedded blank(s). (Such as the leading blank in “ TIM”)
    • When there are two or more adjacent words in a search term. (Such as “EM Health Check”)
    • When requiring an exact match.
    • When matching on a hyphen.
  • Switch knowledge collections. Next to Search within, switch between ca.com, Support, and Communities.

Knowledge Collections

You can search all CA knowledge collections:

CA.com

Access this collection to learn about CA products and portfolios through blogs, product briefs, education offerings, industry research, executive profiles, news and events, CA Press, and more.

Support

  • Knowledge Base Articles including technical documents, technical videos, and technical webcasts.

  • Problems: Contains reported product bugs. When a resolution to a problem is found, a published solution is tied to the problem or the problem is updated with resolution details.

  • Solutions: Contains resolutions or fixes to reported problems.

  • Product Status: Product release and support details.

  • Recommended Reading: Current articles recommended by CA Support.

  • Official CA product documentation including Bookshelves, Guides, Scenarios, and Wiki.

  • Green Books: Post-GA technical information from CA Support and CA Services.

Communities

  • Provides collaborative content from CA employees, partners and customers including message boards, calendar events, and documents.

Switching Between Knowledge Collections

Where you start your search determines which knowledge collection is searched. For example, if you begin your search from www.ca.com, you search the "ca.com" collection.

Select another knowledge collection by clicking the desired collection next to Search within.

When you select a different knowledge collection, the keyword(s) you entered in the search box carry forward and your search automatically re-executes in the new knowledge collection.

Processing Search Results

Once your search has executed, you can sort and refine the results.

Sorting Results

To sort search results by Relevance or Date, click the dropdown arrow in the Relevance field and select:

  • Relevance (default)
  • Date (Newest)
  • Date (Oldest)

Refining Results

Refine search results by selecting or removing refinement group values listed on the left side of the results page. These refinement groups and values vary based on the search criteria you enter and the knowledge collection selected. Some groups may be:

  • Product
  • Component
  • Content Type
  • Year (item was created)
  • File Type
  • Country (website for a particular country)
  • Language

Restricting Results

Select a specific value within a refinement group to limit your search. Select another value to add search results for that value. The values you select in one group will affect the values available in other groups. For example, selecting one value in the Product group may limit the number of Components and Content Types.

The values you select are displayed under the Search field. Select CLEAR ALL to remove all filters and start again.

Advanced Search

To access the Advanced Search, click the Advanced Search link.

Use the Advanced Search interface to define detailed search criteria:

  • Restrict your search to words or phrases.
  • Restrict your search to documents associated with product.
  • Restrict your search to content in specific languages, formats, and size.

Refining Product Scope for Support Enterprise Users

In Advanced Search, Enterprise users can select Product Scope options to refine your search results:

  • All Products - Results are limited to the products associated with the Enterprise user's selected Site ID as well as the Volume (Commercial) product set.
  • My Products - Results are limited to the products the Enterprise user has defined in their My Product list. The products in this view are a subset of the products in the All Products scope. This list can be customized in CA Support Online using the My Account/My Product List option.
  • All CA Products - Results contain all the products CA supports. Please note: Because of the large number of products available, when you select All CA Products the results can be quite extensive.

Searching Product Pages

Search on a product page to find content for a specific product.

Sorting Results

To sort search results by Relevance or Date, click the dropdown arrow in the Relevance field and select:

  • Relevance
  • Date (Newest) (default)
  • Date (Oldest)

Selecting Tabs

Select one of the tabs to limit search results to:

  • All (all content types)
  • Knowledge Base
    • Knowledge Base (KB) Articles: Written by CA Support Engineers to address specific issues.
    • Problems: Reported product bugs. When a resolution to a problem is found, a published solution is tied to the problem or the problem is updated with resolution details.
    • Product Status: Product release and support details.
    • Solutions: Resolutions or fixes to reported problems.
  • Documentation
    • Bookshelves: Complete sets of documentation for a specific product release
    • Guides: Individual guides for a specific product release
    •  Recommended Reading: Recommendations from CA Support
    • Scenarios: Procedure for a specific task for a product
    • Wiki: Collaborative environment containing complete documentation for specific products

Refining Results

Refine search results by selecting or refinement group values listed under the tabs:

  • Release
  • Components
  • Language
  • Content Type
  • Year (item was created)
  • File Type

The values you select are displayed under the Refinement groups. Select Clear All to remove all filters and start again.

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