CA Service Desk Manager r12_7 - Upcoming First Cumulative Patch - CA Technologies
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CA Service Desk Manager r12.7 - Upcoming First Cumulative Patch

Date: January 18, 2013

The first cumulative patch for CA Service Desk Manager r12.7 has entered the packaging stage. This patch includes a number of corrections denoted by the Service Desk component: Service Desk Server (USRD). A QA cycle will start once the packaging is complete. We estimate that the cumulative patch will be published the first quarter of this calendar year.

A tentative list of the STAR problems resolved by the cumulative patch can be found in the following table. For more information on a particular problem, search the knowledge base on support.ca.com or click on the hyperlinks below.

Component Problem # Description Urgency
USRD 1265 %25XX APPEARS AT THE REQUEST AREA LOOKUP DURING AUTOFILL Medium
USRD 1533 LIST ACTIVITY LOG TAB AND LIST INCIDENT SLOW WITH ORACLE Medium
USRD 1601 FAILURE PROCESSING MULTIPLE SPEL TZ_DELTA() CALLS Medium
USRD 1620 BOP-LOGIN PROCESS MAY HANG Medium
USRD 1898 LONG BOPLGIN STARTUP MAY DELAY USER LOGON High
USRD 1926 TICKET IMPACT AND URGENCY OVERRIDDEN BY KNOWLEDGE SOLUTION Low
USRD 1984 MODIFYING POPUP.JS USING WSP GIVES ERRORS WHILE SEARCHING TI Medium
USRD 1987 IMPACT OVERWRITTEN BY DEFAULT IMPACT IN APC FOR EMPLOYEE Medium
USRD 1991 WRONG EXCLUSIVE KEY ERROR IN LOGS Medium
USRD 2080 ERROR COPYING CHANGE ORDERS WITH ITPAM INSTANCES ATTACHED Medium
USRD 2159 THE 'SURVEY SUMMARY WITH COMMENTS' BOXI REPORT SHOWS PERSIDS Medium
USRD 2219 CA MDB INSTALL ON DATABAE SERVER WITH SQL SERVER 2012 FAILS Medium
USRD 2220 SCHEDULE DURATION SHOWS HH:MM:SS IN WEBI REPORT Medium
USRD 2223 EMAIL ATTACHED TO TICKET BY MAILEATER FAILS TO DOWNLOAD Medium
USRD 2226 JAVAW PROCESS MEMORY GROWTH DURING WEB SERVICES CALLS High
USRD 2231 SOME ODBC PDM FUNCTIONS DO NOT WORK Medium
USRD 2239 UNABLE TO EDIT COPIED KNOWLEDGE CATEGORY Medium
USRD 2241 BOPSID - REST HTTP CALL RETURNS NULLPOINTEREXCEPTION Medium
USRD 2248 TEMPLATE NAME GOT TRUNCATED WHEN ACCESSING VIA WEB SERVICES Low
USRD 2249 CANNOT CLEAR ACCESS TYPE OF CONTACT VIA WEB SERVICES Medium
USRD 2251 WEB SERVICES CALLS RETURN BLANK VALUES FOR DOUBLE ATTRIBUTES Low
USRD 2254 DAY AND MONTH MAY SWITCH WHEN CLOSING A TICKET'S CHILDREN Medium
USRD 2265 PDM_MAIL_NXD PROCESS STOPS RESPONDING High
USRD 2268 LESS CHARACTERS ACCEPTED FOR DESCRIPTION THAN ALLOWED LIMIT Low
USRD 2269 ACTUAL DATE/TIME NOT POPULATED FOR SERVICE TARGETS Medium
USRD 2272 TURNING PDM_TRACE ON ALL PROCESS NAMES CONTAINING A PATTERN Medium
USRD 2277 ERROR UPDATING DOUBLE DATA DURING EDIT IN LIST Medium
USRD 2278 BPEBR_NXD ERROR MESSAGE CHANGED TO INFORMATION TYPE Medium
USRD 2281 MISSING COMMENT FIELD OF ORGANIZATION OBJECT IN MAJIC LAYER Medium
USRD 2284 INCORRECT DATA PARITION FOR REPORTS Medium
USRD 2288 INCORRECT VALUE SAVED FOR DOUBLE TYPE FIELDS Medium
USRD 2291 SPACE TREATED AS VALID TEXT FOR DEPENDANT CONTROL ATTRIBUTES Medium
USRD 2295 DELETE DATA PARTITION IS NOT APPLIED ON SKELETONS TABLE Medium
USRD 2300  CONTACT'S NOTIFICATION METHOD IS NOT USED Medium
USRD 2303 CREATED_VIA OPTION NOT USED IF PASSED THROUGH URL Medium
USRD 2305 AFFECTED SERVICE FIELD NOT COPIED DURING QUICK CLOSE Medium
USRD 2308 INCORRECT INITIAL STATUS WHEN TICKET CREATED VIA EMAIL Low
USRD 2313 SQUARE BRACKETS TREATED AS REGULAR EXPRESSION Medium
USRD 2314 REQUEST GETS UPDATED INSTEAD OF INCIDENT VIA EMAIL Low
USRD 2319 EMAIL TICKET MAY BE MISSING DATA IN SOME FIELDS Medium
USRD 2323 THE TENANT FIELD OF A WORKFLOW TASK STATUS MIGHT BE MISSED Medium
USRD 2338 ERROR COPYING REQUEST OR ISSUE WITH ITPAM INSTANCES ATTACHED Medium
USRD 2341 DISPLAYING MORE THAN 100 BOOKMARKS MAY HANG WEB INTERFACE Medium
USRD 2348 LESS THAN CHARACTER IS ENCODED WITH PDM_FMT AND KEPPTAGS Medium
USRD 2355 SREF_HOLDER_MONITOR ERROR MESSAGES IN STDLOG Medium
USRD 2358 UNABLE TO EDIT RECORDS WITH ORACLE High
USRD 2359 'INVALID CROSS-DEVICE LINK' REPORTED BY PDM_MAILEATER_NXD Medium
USRD 2369 PERFORMANCE ISSUES WITH MONITOR JOINS ENABLED IN SERVICEDESK High
USRD 2373 LOGGING WEB SERVICES SESSION CREATION OR TERMINATION OPTION Low

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