Important Message about Your Application Lifecycle Conductor Support Services - CA Technologies
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Important Message about Your Application Lifecycle Conductor Support Services

Dear CA Technologies Customers and Partners,

Welcome to CA Technologies. We are very excited about our new Application Lifecycle Conductor solution and the opportunities it will bring for all our existing and prospective customers.

We are excited to offer 24x7 online support. Regardless of where in the world your organization has users of the Application Lifecycle Conductor software, CA Technologies is there to support them.

Some Key Aspects of Support

  • Online Self-Service Support: The Application Lifecycle Conductor support page is now available on CA Support Online, which provides 24x7 customer care.
  • Email Support: You can open an issue by sending an email to PCSDESK@CA.COM. However, the preferred method is to use the CA Support Online case management system, where you will be able to open, update and review your issue status.
  • Phone Support: All inbound calls will come through the local CA Technologies country number or the North America number, 1 800 225 5224, including calls for after-hours support.
  • Licensing Keys: The responsibility of managing Application Lifecycle Conductor license keys is handled by the CA Licensing Team. Additional details will be provided in a future communication.

What do I need to do?

If you are new to CA Support Online, contact us and we will give you instructions to access CA Support Online and set your password. If you already have a CA Support Online user ID, your new CA Technologies Application Lifecycle Conductor entitlement will be provided automatically.

What if I have additional questions about CA Support Online?

CA Customer Care is always available to assist you, but here are some helpful links for more information about CA Support Online:

Sincerely,

CA Support Delivery Team

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