CA IT Client Manager - Agent Compatibility Matrix - CA Technologies
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CA IT Client Manager - Agent
Compatibility Matrix

  • CA IT Client Manager
  • Manager and Server
  • Agent
  • OS Installation Management
  • CA IT Client Manager Compatibility Matrix for r12.x - Archived

  • Last Updated: July 07, 2016

    Component Architecture Operating System (OS)/Database CA IT Client Manager Version Comments Known Problems
    Name Variant Service Pack / Update r12.8 r12.9 r14.0
    DSM Agent / Packager Windows Intel x86 Windows Server 2008 Enterprise Edition Base v v v    
    SP2 v v v
    Standard Edition Base v v v    
    SP2 v v v
    Web Edition Base v v v    
    SP2 v v v
    Datacenter Edition SP2 v v v    
    Windows Server 2008 Server Core Enterprise Edition SP2 v v v    
    Standard Edition SP2 v v v
    Web Edition SP2 v v v
    Datacenter Edition SP2 v v v
    Windows Storage Server 2008 Basic Edition SP2 v v v    
    Windows Server 2003 R2 Enterprise Edition SP2 v v x    
    Standard Edition SP2 v v x
    Windows Server 2003 Enterprise Edition SP2 v v x    
    Standard Edition SP2 v v x
    Web Edition SP2 v v x
    Windows XP Professional SP3 v x x    
    Embedded SP3 v x x For ITCM Agent Support, please refer to TEC401532.  
    Windows Vista Enterprise SP2 v v v    
    Business SP2 v v v
    Ultimate SP2 v v v
    Windows 7 Enterprise Base v v x    
    SP1 v v v
    Ultimate Base v v x
    SP1 v v v
    Professional Base v v x
    SP1 v v v
    Home Base v v x
    SP1 v v v
    Windows 7 XP Mode Enterprise Base v x x    
    Business Base v x x
    Ultimate Base v x x
    Windows 7 Embedded Standard Base v v v    
    Windows Embedded POSReady 2009     v v x    
    Windows 8   Base v v v    
    Pro Base v v v
    Enterprise Base v v v
    Windows 8 Embedded         v    
    Windows 8.1   Base v v v Note: For ITCM r12.8 support on Windows 8.1, fix RO70008 must be applied.  
    Pro Base v v v
    Enterprise Base v v v
    Windows 8.1 Embedded         v    
    Windows 10 Pro Base   v v Note: For ITCM r12.9 support on Windows 10, fix RO88134 and RO86776 must be applied.  
    Enterprise Base   v v
    Enterprise 2015 LTSB Base   v v
    Education Base   v v
    Windows Embedded Point of Service 1.1   SP2 v v x    
    Windows Intel x64 Windows Server 2012 Foundation Base v v v    
    Standard Base v v v
    Datacenter Base v v v
    Windows Server 2012 R2 Foundation Base v v v Note: For ITCM r12.8 support on Windows Server 2012 R2, fix RO70008 must be applied.  
    Standard Base v v v
    Datacenter Base v v v
    Windows Storage Server 2012 Workgroup Base v v v    
    Standard Base v v v
    Windows Server 2008 Enterprise Edition Base v v x    
    SP2 v v v
    Standard Edition Base v v x
    SP2 v v v
    Web Edition Base v v x
    SP2 v v v
    Datacenter Edition SP2 v v v
    Windows Server 2008 Core Enterprise Edition SP2 v v v    
    Standard Edition SP2 v v v
    Web Edition SP2 v v v
    Datacenter Edition SP2 v v v
    Windows Server 2008 R2 Enterprise Edition Base v v x    
    SP1 v v v
    Standard Edition Base v v x
    SP1 v v v
    Datacenter Edition Base v v x
    SP1 v v v
    Web Edition Base v v x
    SP1 v v v
    Server Core Base v v x
    SP1     v
    Windows Storage Server 2008 Enterprise Edition SP2 v v v    
    Standard Edition SP2 v v v
    Workgroup Edition SP2 v v v
    Basic Edition SP2 v v v
    Windows Storage Server 2008 R2 Enterprise Edition Base v v x    
    SP1     v
    Standard Edition Base v v x
    SP1     v
    Workgroup Edition Base v v x
    SP1     v
    Windows Server 2003 R2 Enterprise Edition SP2 v v x    
    Standard Edition SP2 v v x
    Windows Server 2003 Enterprise Edition SP2 v v x    
    Standard Edition SP2 v v x
    Windows Vista Enterprise SP2 v v v    
    Business SP2 v v v
    Ultimate SP2 v v v
    Windows 7 Enterprise Base v v x    
    SP1 v v v
    Ultimate Base v v x
    SP1 v v v
    Professional Base v v x
    SP1 v v v
    Home Base v v x
    SP1 v v v
    Windows 7 XP Mode Enterprise Base v x x    
    Business Base v x x
    Ultimate Base v x x
    Windows 7 Embedded Standard Base v v v    
    Windows 8   Base v v v Note: For ITCM r12.8 support on Windows 8.1, fix RO70008 must be applied.  
    Pro Base v v v
    Enterprise Base v v v
    Windows 8 Embedded         v    
    Windows 8.1   Base v v v    
    Pro Base v v v
    Enterprise Base v v v
    Windows 8.1 Embedded         v    
    Windows 10 Pro Base     v    
    Enterprise Base     v
    Enterprise 2015 LTSB Base     v
    Education Base     v
    Windows Intel IA64 Windows Server 2008   SP2 v v x    
    Windows Server 2008 R2   Base v v x    
    SuSE Linux x86 Enterprise Server 10   SP4 v v v    
    Enterprise Server 11   Base v v v    
    SP1 v v v
    SP2 v v v
    SP3   v v
    Open SUSE 12   SP3 v v v    
    Open SUSE 13   SP1   v v    
    Open SUSE 13.1         v    
    Open SUSE 13.2         v    
    SuSE Linux Enterprise Desktop 11   Base v v v    
    SP1 v v v
    SP2 v v v
    SP3   v v
    SuSE Linux x64 Enterprise Server 10   SP4 v v v    
    Enterprise Server 11   Base v v v    
    SP1 v v v
    SP2 v v v
    SP3   v v
    Enterprise Server 12   Base     v    
    Open SUSE 12   SP3 v v v    
    Open SUSE 13   SP1   v v    
    Open SUSE 13.1         v    
    Open SUSE 13.2         v    
    Enterprise Desktop 12   Base     v    
    Red Hat Linux x86 Enterprise Linux 5 Server Update 9 v v v    
    Update 11     v    
    Enterprise Linux 6 Server Base v v x    
    Update 1 v v x  
    Update 2 v v x  
    Update 3 v v x  
    Update 4 v v x  
    Update 5 v v v Note: For ITCM r12.8 support on Red Hat Enterprise Linux 6 Update 5, fix RO70008 must be applied.
    Update 6     v    
    Update 7     v    
    Red Hat Linux x64 Enterprise Linux 5 Server Update 9 v v v    
    Update 11     v    
    Enterprise Linux 6 Server Base v v x    
    Update 1 v v x  
    Update 2 v v x  
    Update 3 v v x  
    Update 4 v v x  
    Update 5 v v v Note: For ITCM r12.8 support on Red Hat Enterprise Linux 6 Update 5, fix RO70008 must be applied.
    Update 6     v    
    Update 7     v    
    Enterprise Linux 7 Server     v v    
    Oracle Enterprise x86 Oracle Enterprise Linux 5   Update 9 v v v    
    Oracle Enterprise Linux 6   Update 4 v v x    
    Update 5   v v    
    Oracle Enterprise x64 Oracle Enterprise Linux 5   Update 9 v v v    
    Oracle Enterprise Linux 6   Update 4 v v x    
    Update 5   v v    
    Oracle Enterprise Linux 7       v v    
    Kubuntu Linux x86 Kubuntu 10.04 LTS     v v x    
    Kubuntu 12.04 LTS     v v v    
    Kubuntu 14.04 LTS         v    
    Kubuntu Linux x64 Kubuntu 10.04 LTS     v v x    
    Kubuntu 12.04 LTS     v v v    
    Kubuntu 14.04 LTS         v    
    IBM-AIX 64bit AIX 7.1     v v v    
    AIX 6.1     v v v    
    HP-UX 64bit HP-UX 11.31 (IA64)     v v v Note: To use HP-UX 11.31 (ia64) agent platform, PHSS_36520 (or any superseding HP patch) must be applied.  
    HP-UX 11.23 (IA64)     v v v    
    Sun SPARC 64bit Solaris 11.2         v    
    Solaris 11.1     v v v    
    Solaris 11     v v v    
    Solaris 10     v v v Note: Update 5 and above  
    Sun SPARC 32bit Solaris 10     v v v Note: Update 5 and above  
    Solaris Intel x86 Solaris 10     v v v Note: Update 5 and above  
    Solaris Intel x64 Solaris 11.2         v    
    Solaris 11.1     v v v    
    Solaris 11     v v v    
    Solaris 10     v v v Note: Update 5 and above  
    Mac Intel Mac OS X 10.7   Update 4 v v x    
    Update 5 v v x    
    Mac OS X 10.8   Update 1 v v x    
    Update 2 v v x    
    Mac OS X 10.9   Update 2 v v v Note: For ITCM r12.8 support on Mac OSX 10.9.2 fix RO70008 must be applied.  
    Update 4   v v    
    Update 5   v v    
    Mac OS X 10.10       v v    
    ENC Client Windows Intel x86 Windows Server 2008 Enterprise Edition Base v v x    
    SP2 v v v
    Standard Edition Base v v x
    SP2 v v v
    Web Edition Base v v x
    SP2 v v v
    Datacenter Edition SP2 v v v
    Windows Server 2008 Server Core Enterprise Edition SP2 v v v    
    Standard Edition SP2 v v v
    Web Edition SP2 v v v
    Datacenter Edition SP2 v v v
    Windows Server 2003 R2 Enterprise Edition SP2 v v x    
    Standard Edition SP2 v v x
    Windows Server 2003 Enterprise Edition SP2 v v x    
    Standard Edition SP2 v v x
    Web Edition SP2 v v x
    Windows XP Professional SP2 v x x    
    Embedded SP2 v x x
    Windows Vista Enterprise SP1 v x x    
    Enterprise SP2 v v v
    Business SP1 v x x
    Business SP2 v v v
    Ultimate SP1 v x x
    Ultimate SP2 v v v
    Windows 7 Enterprise Base v v x    
    SP1 v v v
    Business Base v v x
    SP1 v v v
    Ultimate Base v v x
    SP1 v v v
    Professional Base v v x
    SP1 v v v
    Home Base v v x
    SP1 v v v
    Windows 7 XP Mode Enterprise Base v x x    
    Business Base v x x
    Ultimate Base v x x
    Windows Embedded Point of Service 1.1   SP2 v v x    
    Windows 8   Base v v v    
    Pro Base v v v
    Enterprise Base v v v
    Windows 8.1   Base   v v    
    Pro Base   v v
    Enterprise Base   v v
    Windows 10 Pro Base     v    
    Enterprise Base     v
    Enterprise 2015 LTSB Base     v
    Education Base     v
    Windows Intel x64 Windows Server 2008 Enterprise Edition Base v v x    
    SP2 v v v
    Standard Edition Base v v x
    SP2 v v v
    Web Edition Base v v x
    SP2 v v v
    Datacenter Edition SP2 v v v
    Windows Server 2008 R2 Enterprise Edition Base v v x    
    SP1 v v v
    Standard Edition Base v v x
    SP1 v v v
    Web Edition Base v v x
    SP1 v v v
    Datacenter Edition Base v v x
    SP1 v v v
    Windows Server 2008 Core Enterprise Edition SP2 v v v    
    Standard Edition SP2 v v v
    Web Edition SP2 v v v
    Datacenter Edition SP2 v v v
    Windows Server 2003 R2 Enterprise Edition SP2 v v x    
    Standard Edition SP2 v v x
    Windows Server 2003 Enterprise Edition SP2 v v x    
    Standard Edition SP2 v v x
    Windows Server 2012 Standard Edition Base v v v    
    Datacenter Edition Base v v v
    Windows Server 2012 R2 Standard Edition Base v v v    
    Datacenter Edition Base v v v
    Windows XP Professional SP2 v x x    
    Windows 7 Enterprise Base v v x    
    SP1 v v v
    Business Base v v x
    SP1 v v v
    Ultimate Base v v x
    SP1 v v v
    Professional Base v v x
    SP1 v v v
    Home Base v v x
    SP1 v v v
    Windows 7 XP Mode Enterprise Base v x x    
    Business Base v x x
    Ultimate Base v x x
    Windows Vista Enterprise SP1 v x x    
    SP2 v v v
    Business SP1 v x x
    SP2 v v v
    Ultimate SP1 v x x
    SP2 v v v
    Windows 8   Base v v v    
    Pro Base v v v
    Enterprise Base v v v
    Windows 8.1   Base v v v    
    Pro Base v v v
    Enterprise Base v v v
    Windows 10 Pro Base     v    
    Enterprise Base     v
    Enterprise 2015 LTSB Base     v
    Education Base     v
    DSM Non Resident Inventory (NRI) Agent Windows Intel x86 <All DSM Agent supported platforms>   v v v    
    Windows Intel x64 <All DSM Agent supported platforms>   v v v    
    Red Hat and SuSE Linux x86 <All DSM Agent supported platforms>   v v v    
    Red Hat and SuSE Linux x64 <All DSM Agent supported platforms>   v v v    
    Oracle Enterprise Linux x86 <All DSM Agent supported platforms>     v v    
    Oracle Enterprise Linux x64 <All DSM Agent supported platforms>     v v    
    IBM-AIX 32bit <All DSM Agent supported platforms>   v v v    
    IBM-AIX 64bit <All DSM Agent supported platforms>   v v v    
    HP-UX 32bit <All DSM Agent supported platforms>   v v v    
    HP-UX 64bit <All DSM Agent supported platforms>   v v v    
    Sun Solaris Sparc 32bit <All DSM Agent supported platforms>   v v v    
    Sun Solaris Sparc 64bit <All DSM Agent supported platforms>   v v v    
    Sun Solaris Intel 64bit <All DSM Agent supported platforms>   v v v    
    DSM Remote Virtual Inventory (RVI) Agent (Platforms on which the RVI Agent can be hosted) Windows Intel x86 <All DSM Agent supported platforms>   v v v    
    Windows Intel x64 <All DSM Agent supported platforms>   v v v    
    Red Hat and SuSE Linux x86 <All DSM Agent supported platforms>   v v v    
    Red Hat and SuSE Linux x64 <All DSM Agent supported platforms>   v v v    
    IBM-AIX 32bit <All DSM Agent supported platforms>   v v v Note: RVI Agent on Unix platforms only supports Inventory collection from Unix Virtual hosts.  
    IBM-AIX 64bit <All DSM Agent supported platforms>   v v v
    HP-UX 32bit <All DSM Agent supported platforms>   v v v
    HP-UX 64bit <All DSM Agent supported platforms>   v v v
    Sun Solaris Intel 32bit <All DSM Agent supported platforms>   v v v
    Sun Solaris Intel 32bit <All DSM Agent supported platforms>   v v v
    Sun Solaris Sparc 32bit <All DSM Agent supported platforms>   v v v
    Sun Solaris Sparc 64bit <All DSM Agent supported platforms>   v v v
    DSM Remote Virtual Inventory (RVI) Agent - Virtual Hosts (Platforms from which the RVI Agent can collect information) ESX ESX 4.1   v x x    
    ESXi ESXi 5.1   v v x    
    ESXi 5.5     v v    
    ESXi 6.0       v    
    ESXi 4.1   v x x    
    VMware vCenter Server 5.1   v v x    
    vCenter Server 5.5     v v
    vCenter Server 6.0       v
    vCenter Server 4.1   v x x
    Citrix XenServer 6.2     v v    
    XenServer 6.1   v v v
    XenServer 6.0   v v v
    Windows Intel x64 Hyper-V Server 2008 R2 (Standard, Enterprise and Datacenter) Base v v v    
    SP1 v v v
    Base v v v
    SP1 v v v
    Base v v v
    SP1 v v v
    Hyper-V 2008 R2 (Standalone)   v v v
    Hyper-v Server 2012 (Standard and Datacenter) Base v v v
    Base v v v
    Hyper-v Server 2012 R2 (Standard and Datacenter)     v v
    IBM-AIX (LPARS) AIX 5.3   v x x    
    IBM-AIX (HMC) HMC v2.0 to v7.0.   v v v    
    Sun Solaris (Domain Controllers) Solaris 9   v x x    
    Solaris 10   v v v
    HP-UX (HP-VM, nPAR and vPAR) HP-UX 11.11 (pa-risc)   v x x    
    Legacy Agent (Agent Bridge) (V4.0) ARM / StrongARM / Xscale Windows Mobile 6   v x x    
    Windows Mobile 6.1   v x x    
    Windows Mobile 5   v x x    
    Windows Mobile 2003   v x x    
    TI OMAP Windows Mobile 6   v x x    
    DSM Agent on Cluster Nodes (Note:- ITCM Agent does not support failover between the cluster Nodes. ITCM agent can be installed on all cluster Nodes and each cluster
    Node will be visible as a separate system on the Domain Manager).
    DSM Agent Windows Intel x86 Windows Server 2003 R2 Enterprise Edition SP2 v v x    
    Windows Server 2003 Enterprise Edition SP2 v v x    
    Windows Server 2008 Enterprise Edition SP2 v v v    
    Datacenter Edition SP2 v v v    
    Windows Intel x64 Windows Server 2003 R2 Enterprise Edition SP2 v v x    
    Windows Server 2003 Enterprise Edition SP2 v v x    
    Windows Server 2008 Enterprise Edition SP2 v v v    
    Datacenter Edition SP2 v v v    
    Windows Server 2008 R2 Enterprise Edition SP1 v v   Note:- For ITCM Agent support on Windows Server 2008 R2 which has the Failover Clustering feature installed, Microsoft hotfixKB978527 must be applied. Please refer to TEC511838 for more details.  
    Datacenter Edition SP1 v v v
    Windows Server 2012 Standard Edition   v v v    
    Datacenter Edition   v v v
    Windows Server 2012 R2 Standard Edition     v v    
    Datacenter Edition     v v

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