CA IT Client Manager - Manager and Server Compatibility Matrix - CA Technologies
{{search ? 'Close':'Search'}}

CA IT Client Manager - Manager and Server
Compatibility Matrix

  • CA IT Client Manager
  • Manager and Server
  • Agent
  • OS Installation Management
  • CA IT Client Manager Compatibility Matrix for r12.x - Archived

  • Last Updated: March 31, 2016

    Component Architecture Operating System (OS)/Database CA IT Client Manager Version Comments Known Problems
    Name Variant Service Pack / Update r12.8 r12.9 r14.0
    DSM Enterprise/Domain Manager Windows Intel x86 Windows Server 2008 Enterprise Edition SP2 v v v The CA ITCM Manager components on Oracle 11g is supported in English and German languages only.  
    Standard Edition SP2 v v v
    Datacenter Edition SP2 v v v
    Windows Intel x64 Windows Server 2008 R2 Enterprise Edition Base v v v The CA ITCM Manager components on Oracle 11g is supported in English and German languages only.  
    SP1 v v v
    Standard Edition Base v v v
    SP1 v v v
    Web Edition Base v v v
    SP1 v v v
    Datacenter Edition Base v v v
    SP1 v v v
    Windows Server 2008 Enterprise Edition SP2 v v v    
    Standard Edition SP2 v v v
    Datacenter Edition SP2 v v v
    Windows Server 2012 Standard Edition Base v v v    
    Datacenter Edition Base v v v
    Windows Server 2012 R2 Standard Edition Base v v v Note: For ITCM r12.8 support on Windows Server 2012 R2, fix RO70008 must be applied. CCS 11.2 SP2 Cum1 and CABI 3.3 SP1 is not supported on Windows Server 2012 R2  
    Datacenter Edition Base v v v
    CA Patch Manager Windows Intel x86 Windows Server 2008 Enterprise Edition SP2 v v v    
    Standard Edition SP2 v v v
    Datacenter Edition SP2 v v v
    Windows Intel x64 Windows Server 2008 R2 Enterprise Edition Base v v v    
    SP1 v v v
    Standard Edition Base v v v
    SP1 v v v
    Web Edition Base v v v
    SP1 v v v
    Datacenter Edition Base v v v
    SP1 v v v
    Windows Server 2008 Enterprise Edition SP2 v v v    
    Standard Edition SP2 v v v
    Datacenter Edition SP2 v v v
    Windows Server 2012 Standard Edition Base v v v    
    Datacenter Edition Base v v v
    Windows Server 2012 R2 Standard Edition Base v v v Note: For ITCM r12.8 support on Windows Server 2012 R2, fix RO70008 must be applied.  
    Datacenter Edition Base v v v
    Web Browsers Internet Explorer 7     v v x    
    Internet Explorer 8     v v x
    Internet Explorer 9     v v v
    Internet Explorer 10     v v v
    Internet Explorer 11     v v v
    Firefox 21     v v x    
    Firefox 22     v v x
    Firefox 23     v v x
    Firefox 31       v x
    Firefox 40         v
    Firefox 41         v
    Firefox 42         v
    Web Servers Microsoft IIS 7.0     v v v Note: For ITCM r12.8 support on IIS 8.5, fix RO70008 must be applied.  
    Microsoft IIS 7.5     v v v
    Microsoft IIS 8.5     v v v
    CA Asset Intelligence Windows Intel x86 Windows Server 2008 Enterprise Edition SP2 v v x    
    Standard Edition SP2 v v x
    Datacenter Edition SP2 v v x
    Windows Intel x64 Windows Server 2008 R2 Enterprise Edition Base v v x    
    SP1 v v x
    Standard Edition Base v v x
    SP1 v v x
    Web Edition Base v v x
    SP1 v v x
    Datacenter Edition Base v v x
    SP1 v v x
    Windows Server 2008 Enterprise Edition SP2 v v x    
    Standard Edition SP2 v v x
    Datacenter Edition SP2 v v x
    Windows Server 2012 Standard Edition Base   v x    
    Datacenter Edition Base   v x
    Windows Server 2012 R2 Standard Edition Base   v x    
    Datacenter Edition Base   v x
    Web Browsers Internet Explorer 7     v v x    
    Internet Explorer 8     v v x
    Internet Explorer 9     v v x
    Internet Explorer 10     v v x
    Firefox 21     v v x    
    Firefox 22     v v x
    Firefox 23     v v x
    Firefox 31       v x
    Firefox 40       v x
    Firefox 41       v x
    Firefox 42       v x
    Web Servers Microsoft IIS 7.0     v v x    
    Microsoft IIS 7.5     v v x
    Microsoft IIS 8.5       v x
    CA Desktop Migration Manager Windows Intel x86 Windows XP All SP2 v v x    
    SP3 v v x
    Windows Vista All SP1 v v x    
    All SP2 v v x
    Windows 7 All Base v v x    
    SP1 v v x
    Windows 8   Base v v x    
    Pro Base v v x
    Enterprise Base v v x
    Windows 8.1       v x    
    Pro     v x
    Enterprise     v x
    Windows Intel x64 Windows XP All SP2 v v x    
    SP3 v v x
    Windows Vista All SP1 v v x    
    All SP2 v v x
    Windows 7 All Base v v x    
    SP1 v v x
    Windows 8   Base v v x    
    Pro Base v v x
    Enterprise Base v v x
    Windows 8.1   Base   v x    
    Pro Base   v x
    Enterprise Base   v x
    MDB Windows Intel x86 Microsoft SQL 2008 Enterprise Edition SP1 v v x 32-bit SQL Server is not supported on x64 platforms  
    SP2 v v v
    SP3 v v v
    SP4   v v
    Standard Edition SP1 v v v
    SP2 v v v
    SP3 v v v
    SP4   v v
    Microsoft SQL 2008 R2 Enterprise Edition Base v v v    
    SP1 v v v
    SP2 v v v
    SP3     v
    Standard Edition Base v v v
    SP1 v v v
    SP2 v v v
    SP3     v
    Microsoft SQL 2012 Enterprise Edition Base v v v    
    SP1 v v v
    SP2   v v
    SP3     v
    Standard Edition Base v v v
    SP1 v v v
    SP2   v v
    SP3     v
    Microsoft SQL 2014 Enterprise Edition Base   v v    
    SP1     v
    Standard Edition Base   v v
    SP1     v
    Oracle 11g Release 2 11.2.0.1 v v v    
    Windows Intel x64 Microsoft SQL 2008 Enterprise Edition SP1 v v v    
    SP2 v v v
    SP3 v v v
    Standard Edition SP1 v v v
    SP2 v v v
    SP3 v v v
    SP4   v v
    Microsoft SQL 2008 R2 Enterprise Edition Base v v v    
    SP1 v v v
    SP2 v v v
    SP3     v
    Standard Edition Base v v v
    SP1 v v v
    SP2 v v v
    SP3     v
    Microsoft SQL 2012 Enterprise Edition Base v v v    
    SP1 v v v
    SP2   v v
    SP3     v
    Standard Edition Base v v v
    SP1 v v v
    SP2   v v
    SP3     v
    Microsoft SQL 2014 Enterprise Edition Base   v v    
    SP1     v
    Standard Edition Base   v v
    SP1     v
    Oracle 11g Release 2 11.2.0.1 v v v    
    Oracle 12c   12.1.0.1   v v    
    Solaris Sparc Oracle 11g Release 2 11.2.0.2 v v v    
    Oracle 12c   12.1.0.2   v v    
    IBM AIX Oracle 11g Release 2 11.2.0.2 v v v For r12.8 support on Oracle 11g, the TEC542623 must be applied. Window MDB installer to be used.  
    Oracle 12c   12.1.0.2   v v
    Red Hat Enterprise Linux Server Oracle 11g Release 2 11.2.0.2 v v v    
    Oracle 12c   12.1.0.2   v v    
    SuSE Linux Enterprise Server Oracle 11g   11.2.0.2 v v v    
    Oracle 12c   12.1.0.2   v v    
    DSM Explorer Windows Intel x86 Windows Server 2008 Enterprise Edition SP2 v v v    
    Standard Edition SP2 v v v
    Datacenter Edition SP2 v v v
    Windows 7 Enterprise Base v v v    
    SP1 v v v
    Business Base v v v
    SP1 v v v
    Ultimate Base v v v
    SP1 v v v
    Windows 8   Base v v v    
    Pro Base v v v
    Enterprise Base v v v
    Windows 8.1       v v    
    Pro     v v
    Enterprise     v v
    Windows 10 Pro Base     v    
    Enterprise Base     v
    Enterprise 2015 LTSB Base     v
    Windows Intel x64 Windows Server 2008 R2 Enterprise Edition Base v v v    
    SP1 v v v
    Standard Edition Base v v v
    SP1 v v v
    Web Edition Base v v v
    SP1 v v v
    Datacenter Edition Base v v v
    SP1 v v v
    Windows Server 2008 Enterprise Edition SP2 v v v    
    Standard Edition SP2 v v v
    Datacenter Edition SP2 v v v
    Windows Server 2012 Standard Edition Base v v v    
    Datacenter Edition Base v v v
    Windows Server 2012 R2 Standard Edition Base v v v Note: For ITCM r12.8 support on Windows Server 2012 R2, fix RO70008 must be applied.  
    Datacenter Edition Base v v v
    Windows 7 Enterprise Base v v v    
    SP1 v v v
    Business Base v v v
    SP1 v v v
    Ultimate Base v v v
    SP1 v v v
    Windows 8   Base v v v    
    Pro Base v v v
    Enterprise Base v v v
    Windows 8.1       v v    
    Pro     v v
    Enterprise     v v
    Windows 10 Pro Base     v    
    Enterprise Base     v
    Enterprise 2015 LTSB Base     v
    DSM Web Console / DSM Web Service Windows Intel x86 Windows Server 2008 Enterprise Edition SP2 v v v    
    Standard Edition SP2 v v v
    Datacenter Edition SP2 v v v
    Windows Intel x64 Windows Server 2008 R2 Enterprise Edition Base v v v    
    SP1 v v v
    Standard Edition Base v v v
    SP1 v v v
    Web Edition Base v v v
    SP1 v v v
    Datacenter Edition Base v v v
    SP1 v v v
    Windows Server 2008 Enterprise Edition SP2 v v v    
    Standard Edition SP2 v v v
    Datacenter Edition SP2 v v v
    Windows Server 2012 Standard Edition Base v v v    
    Datacenter Edition Base v v v
    Windows Server 2012 R2 Standard Edition Base v v v For ITCM r12.8 support on Windows Server 2012 R2, fix RO70008 must be applied.  
    Datacenter Edition Base v v v
    Red Hat Linux x86 Enterprise Linux 6 Server Update 1 v v v    
    Update 2 v v v
    Update 3 v v v
    Update 4 v v v
    Update 5   v v
    Enterprise Linux 5 Server Update 9 v v v    
    Red Hat Linux x64 Enterprise Linux 6 Server Update 1 v v v    
    Update 2 v v v
    Update 3 v v v
    Update 4 v v v
    Update 5   v v
    Enterprise Linux 5 Server Update 9 v v v    
    SuSE Linux x86 Enterprise Server 11   SP1 v v v    
      SP2 v v v
      SP3   v v
    Enterprise Server 10   SP4 v v v    
    SuSE Linux x64 Enterprise Server 11   SP1 v v v    
      SP2 v v v
      SP3   v v
    Enterprise Server 10   SP4 v v v    
    Web Browsers Internet Explorer 7     v v x    
    Internet Explorer 8     v v x
    Internet Explorer 9     v v v
    Internet Explorer 10     v v v
    Internet Explorer 11     v v v
    Firefox 21     v v x    
    Firefox 22     v v x
    Firefox 23     v v x
    Firefox 31       v x
    Firefox 40         v
    Firefox 41         v
    Firefox 42         v
    Web Servers Microsoft IIS 7.0     v v v    
    Microsoft IIS 7.5     v v v
    Microsoft IIS 8.5     v v v
    Tomcat 5.5     v v v    
    Tomcat 6.0     v v v
    Tomcat 7.0       v v
    Tomcat 8.0         v
    Apache Server 2.2 on Linux     v v v    
    Apache Server 2.0 on Linux     v v x    
    DSM Scalability Server Windows Intel x86 Windows Server 2008 Enterprise Edition SP2 v v v    
    Standard Edition SP2 v v v
    Datacenter Edition SP2 v v v
    Windows 7 Enterprise Base v v x    
    SP1 v v v
    Business Base v v x
    SP1 v v v
    Ultimate Base v v x
    SP1 v v v
    Windows 8   Base v v v    
    Pro Base v v v
    Enterprise Base v v v
    Windows 8.1   Base v v v Note: For ITCM r12.8 support on Windows 8.1, fix RO70008 must be applied.  
    Pro Base v v v
    Enterprise Base v v v
    Windows 10 Pro Base     v    
    Enterprise Base     v
    Enterprise 2015 LTSB Base     v
    Windows Intel x64 Windows Server 2008 R2 Enterprise Edition Base v v x    
    SP1 v v v
    Standard Edition Base v v x
    SP1 v v v
    Web Edition Base v v x
    SP1 v v v
    Datacenter Edition Base v v x
    SP1 v v v
    Windows Server 2008 Enterprise Edition SP2 v v v    
    Standard Edition SP2 v v v
    Datacenter Edition SP2 v v v
    Windows Server 2012 Standard Edition Base v v v    
    Datacenter Edition Base v v v
    Windows Server 2012 R2 Standard Edition Base v v v Note: For ITCM r12.8 support on Windows Server 2012 R2, fix RO70008 must be applied.  
    Datacenter Edition Base v v v
    Windows 7 Enterprise Base v v x    
    SP1 v v v
    Business Base v v x
    SP1 v v v
    Ultimate Base v v x
    SP1 v v v
    Windows 8   Base v v v    
    Pro Base v v v
    Enterprise Base v v v
    Windows 8.1   Base v v v Note: For ITCM r12.8 support on Windows 8.1, fix RO70008 must be applied.  
    Pro Base v v v
    Enterprise Base v v v
    Windows 10 Pro Base     v    
    Enterprise Base     v
    Enterprise 2015 LTSB Base     v
    SuSE Linux x86 Enterprise Server 10   SP4 v v x    
    Enterprise Server 11   Base v v x
    SP1 v v x
    SP2 v v x
    SP3   v v
    SuSE Linux x64 Enterprise Server 10   SP4 v v x    
    Enterprise Server 11   Base v v x
    SP1 v v x
    SP2 v v x
    SP3   v v
    Enterprise Server 12   Base     v    
    Red Hat Linux x86 Enterprise Linux 5 Server Update 9 v v x    
    Update 11     v
    Enterprise Linux 6 Server Base v v x
    Update 1 v v x
    Update 2 v v x
    Update 3 v v x
    Update 4 v v x
    Update 5   v v
    Update 6     v
    Update 7     v
    Red Hat Linux x64 Enterprise Linux 5 Server Update 9 v v x    
    Update 11     v
    Enterprise Linux 6 Server Base v v x
    Update 1 v v x
    Update 2 v v x
    Update 3 v v x
    Update 4 v v x
    Update 5   v v
    Update 6     v
    Update 7     v
    Enterprise Linux 7 Server Base     v
    ENC Gateway Windows Intel x86 Windows Server 2008 Enterprise Edition SP2 v v v    
    Standard Edition SP2 v v v
    Datacenter Edition SP2 v v v
    Windows 7 Enterprise Base v v x    
    SP1 v v v
    Business Base v v x
    SP1 v v v
    Ultimate Base v v x
    SP1 v v v
    Windows 8   Base v v v    
    Pro Base v v v
    Enterprise Base v v v
    Windows 8.1       v v    
    Pro     v v
    Enterprise     v v
    Windows Intel x64 Windows Server 2008 R2 Enterprise Edition Base v v x    
    SP1 v v v
    Standard Edition Base v v x
    SP1 v v v
    Web Edition Base v v x
    SP1 v v v
    Datacenter Edition Base v v x
    SP1 v v v
    Windows Server 2008 Enterprise Edition SP2 v v v    
    Standard Edition SP2 v v v
    Datacenter Edition SP2 v v v
    Windows Server 2012 Standard Edition Base v v v    
    Datacenter Edition Base v v v
    Windows Server 2012 R2 Standard Edition Base   v v    
    Datacenter Edition Base   v v
    Windows 7 Enterprise Base v v x    
      SP1 v v v
    Business Base v v x
      SP1 v v v
    Ultimate Base v v x
      SP1 v v v
    Windows 8   Base v v v    
    Pro Base v v v
    Enterprise Base v v v
    Windows 8.1       v v    
    Pro     v v
    Enterprise     v v
    CA IT Client Manager (Local MDB) - Cluster (Active/Passive only)
    Manager Windows Intel x86 Windows Server 2008 Enterprise Edition SP2 v v v    
    Datacenter Edition SP2 v v v
    Windows Intel x64 Windows Server 2008 Enterprise Edition SP2 v v v    
    Datacenter Edition SP2 v v v
    Windows Server 2008 R2 Enterprise Edition SP1 v v v    
    Datacenter Edition SP1 v v v
    Windows Server 2012 R2 Enterprise Edition     v v    
    Datacenter Edition     v v
    CA Patch Manager Windows Intel x86 Windows Server 2008 Enterprise Edition SP2 v v v    
    Datacenter Edition SP2 v v v
    Windows Intel x64 Windows Server 2008 Enterprise Edition SP2 v v v    
    Datacenter Edition SP2 v v v
    Windows Server 2008 R2 Enterprise Edition SP1 v v v    
    Datacenter Edition SP1 v v v
    Windows Server 2012 R2 Enterprise Edition     v v    
    Datacenter Edition     v v
    CA Asset Intelligence Windows Intel x86 Windows Server 2008 Enterprise Edition SP2 v v x    
    Datacenter Edition SP2 v v x
    Windows Intel x64 Windows Server 2003 R2 Enterprise Edition SP2 v v x    
    Windows Server 2003 Enterprise Edition SP2 v v x
    Windows Server 2008 Enterprise Edition SP2 v v x    
    Datacenter Edition SP2 v v x
    Windows Server 2008 R2 Enterprise Edition SP1 v v x    
    Datacenter Edition SP1 v v x
    Windows Server 2012 R2 Enterprise Edition     v x    
    Datacenter Edition     v x
    Management Database (Remote MDB) Only - Cluster (Active/Active and Active/Passive)
    Management Database (MDB) Windows Intel x86 Microsoft SQL 2008 Enterprise Edition SP1 v v v    
    SP2 v v v
    SP3 v v v
    SP4   v v
    Standard Edition SP1 v v v
    SP2 v v v
    SP3 v v v
    SP4   v v
    Microsoft SQL 2008 R2 Enterprise Edition Base v v v    
    SP1 v v v
    SP2 v v v
    SP3     v
    Standard Edition Base v v v
    SP1 v v v
    SP2 v v v
    SP3     v
    Microsoft SQL 2012 Enterprise Edition Base   v v    
    SP1   v v
    SP2   v v
    SP3     v
    Standard Edition Base   v v
    SP1   v v
    SP2   v v
    SP3     v
    Microsoft SQL 2014 Enterprise Edition Base   v v    
    SP1     v
    Standard Edition Base   v v
    SP1     v
    Windows Intel x64 Microsoft SQL 2008 Enterprise Edition SP1 v v v    
    SP2 v v v
    SP3 v v v
    SP4   v v
    Standard Edition SP1 v v v
    SP2 v v v
    SP3 v v v
    SP4   v v
    Microsoft SQL 2008 R2 Enterprise Edition Base v v v    
    SP1 v v v
    SP2 v v v
    SP3     v
    Standard Edition Base v v v
    SP1 v v v
    SP2 v v v
    SP3     v
    Microsoft SQL 2012 Enterprise Edition Base   v v    
    SP1   v v
    SP2   v v
    SP3     v
    Standard Edition Base   v v
    SP1   v v
    SP2   v v
    SP3     v
    Microsoft SQL 2014 Enterprise Edition Base   v v    
    SP1     v
    Standard Edition Base   v v
    SP1     v
    Management Database (Remote MDB) including CCS - Cluster (Active/Passive only)
    Management Database (MDB) Windows Intel x86 Microsoft SQL 2008 Enterprise Edition SP1 v v v    
    SP2 v v v
    SP3 v v v
    SP4   v v
    Standard Edition SP1 v v v
    SP2 v v v
    SP3 v v v
    SP4   v v
    Microsoft SQL 2008 R2 Enterprise Edition Base v v v    
    SP1 v v v
    SP2 v v v
    SP3     v
    Standard Edition Base v v v
    SP1 v v v
    SP2 v v v
    SP3     v
    Microsoft SQL 2012 Enterprise Edition Base   v v    
    SP1   v v
    SP2   v v
    SP3     v
    Standard Edition Base   v v
    SP1   v v
    SP2   v v
    SP3     v
    Windows Intel x64 Microsoft SQL 2008 Enterprise Edition SP1 v v v    
    SP2 v v v
    SP3 v v v
    SP4   v v
    Standard Edition SP1 v v v
    SP2 v v v
    SP3 v v v
    SP4   v v
    Microsoft SQL 2008 R2 Enterprise Edition Base v v v    
    SP1 v v v
    SP2 v v v
    SP3     v
    Standard Edition Base v v v
    SP1 v v v
    SP2 v v v
    SP3     v
    Microsoft SQL 2012 Enterprise Edition Base   v v    
    SP1   v v
    SP2   v v
    SP3     v
    Standard Edition Base   v v
    SP1   v v
    SP2   v v
    SP3     v


    Synchronization Bridge Compatibility Matrix Source Comments Known Problems
    CA IT Client Manager Version
    Destination r12.8 r12.9 r14.0
    Product Database Release SQL 2008 SQL 2008 R2 SQL2012 SQL 2008 SQL 2008 R2 SQL2012 SQL2014 SQL 2008 SQL 2008 R2 SQL2012 SQL2014
    CA Service Desk (SD) SQL 2008 r12.6 v v v v v v v x x x x    
    r12.7 v v v v v v v x x x x
    r12.9 v v v v v v v v v v v
    r14.1               v v v v
    SQL 2012 r12.7 v v v v v v v x x x x    
    r12.9 v v v v v v v v v v v
    r14.1               v v v v
    Oracle 11g R2 r12.6 v v v v v v v x x x x    
    r12.7 v v v v v v v x x x x
    r12.9 v v v v v v v v v v v
    r14.1               v v v v
    CA Unicenter Asset Portfolio Management (UAPM) SQL 2005 r11.3.4 v v v v v v v x x x x    
    SQL 2008 r11.3.4-C3 v v v v v v v x x x x    
    r11.3.4-C4 v v v v v v v x x x x
    r12.6 v v v v v v v x x x x
    r12.9               v v v v
    r14.1               v v v v
    Oracle 11g R2 r12.9               v v v v    
    r14.1               v v v v

    Chat with CA

    Just give us some brief information and we'll connect you to the right CA Expert.

    Our hours of availability are 8AM - 5PM CST.

    All Fields Required

    connecting

    We're matching your request.

    Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

    • {{message.agentProfile.name}} will be helping you today.

      View Profile


    • Transfered to {{message.agentProfile.name}}

      {{message.agentProfile.name}} joined the conversation

      {{message.agentProfile.name}} left the conversation

    • Your chat with {{$storage.chatSession.messages[$index - 1].agentProfile.name}} has ended.
      Thank you for your interest in CA.


      How Did We Do?
      Let us know how we did so that we can maintain a quality experience.

      Take Our Survey >

      Rate Your Chat Experience.

      {{chat.statusMsg}}

    agent is typing