CA Process Automation 4.0 SP01 Compatibility Matrix Summary - CA Technologies
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CA Process Automation (PAM) 4.0 SP01
Compatibility Matrix Summary

Last Updated: October 15, 2013

Localization Support - Brazilian Portuguese, French, German, Italian, Japanese, Simplified Chinese, Spanish, Turkish 1

PAM Component Platform OS Versions 4 Java Versions
Orchestrator Solaris SPARC Solaris 10/11 Oracle Java SE version 6 8, 7 Java Development Kit (JDK)
Windows x64 Windows 2003 Server 5 Windows 2003 Server R2 5 Windows 2008 Server 5 Windows 2008 Server R2 5
Linux x64 Red Hat Enterprise Linux 5.2, 5.3, 5.4, 5.5, 5.6, 6.0, 6.1, 6.2, 6.3, 6.4
CentOS 6.2
SUSE Linux Enterprise Server 10, 11 SP1
HP Integrity HP-UX 11iv2, 11iv3 (64 bit) Java version 6 8 (version 1.6.0_4 or later)
HP 9000 PA-RISC HP-UX 11iv2, 11iv3 (64 bit)
IBM AIX AIX 5.3, 6.1, 7.1 (64 bit) IBM Java SE version 6 Java Development Kit (JDK)
PAM Agent Solaris SPARC Solaris 10, 11 Oracle Java SE version 6 8, 7 Java Runtime Environment (JRE)
Solaris x86 Solaris 10
Windows x86 Windows 2003 Server Windows 2003 Server R2 Windows 2008 Server Windows 2008 Server R2
Windows x64

Windows 2003 Server Windows 2003 Server R2 Windows 2008 Server Windows 2008 Server R2
Linux x86 Red Hat Enterprise Linux 5.2, 5.3, 5.4, 5.5, 5.6, 6.0, 6.1, 6.2, 6.3, 6.4
CentOS 6.2
SUSE Linux Enterprise Server 10, 11 SP1
Red Hat Enterprise Linux AS 4.0
Red Hat Enterprise Linux ES 4.0
Linux x64

Red Hat Enterprise Linux 5.2, 5.3, 5.4, 5.5, 5.6, 6.0, 6.1, 6.2, 6.3, 6.4
CentOS 6.2
SUSE Linux Enterprise Server 10, 11 SP1
Red Hat Enterprise Linux AS 4.0
Red Hat Enterprise Linux ES 4.0
HP Integrity HP-UX 11iv2, 11iv3 (32/64 bit)
HP 9000 PA-RISC HP-UX 11iv2, 11iv3 (32/64 bit) Java SE version 6 8 Java Runtime Environment (JRE) (version 1.6.0_4 or later)
IBM AIX AIX 5.3, 6.1, 7.1 (32/64 bit)
zLinux SUSE 11 SP1 32/64bit Red Hat Enterprise Linux 6.1 32bit IBM Java SE version 6 Java Runtime Environment (JRE)
Database 2 RDBMS Versions 4 JDBC Driver
Oracle 3 Oracle 10g, 11g Vendor provided JDBC 2 compliant Driver on the same Platform and OS as the PAM Server.
Microsoft SQL Server SQL Server 2005 SQL Server 2008 SQL Server 2008 R2
MySQL MySQL 5.5
CA Embedded Entitlements Manager (EEM)   CA EEM 8.4 SP4 CR11 CA EEM r12 9 Supports EEM High Availability (HA) features
PAM Browser Based UI OS Web Browser  
Any capable of supporting a compatible browser. Microsoft IE 9 7 JavaScript must be enabled. Adobe Flash Player must be installed to enable the bar chart in the Operations Dashboard.
Mozilla Firefox 4.x - 11.x
Google Chrome release 17

1 Localized documentation is also available for all the languages listed with the exception of Simplified Chinese. While the PAM 4.0 SP01 product has been localized for Simplified Chinese, localized documentation for Simplified Chinese is not available.

Earlier version CA IT PAM 3.0 also supported localizations for Hungarian, Polish, and Russian. If you upgrade from 3.0 to 4.0 SP01, and are currently using the Hungarian, Polish, or Russian locales, you will need to change to a supported locale. Content prepared under CA IT PAM 3.0, will continue to be usable.

2 Database servers (Oracle, MySQL, and SQL Server) can be located on another host than the corresponding PAM Orchestrator. PAM Orchestrators interact with the Database servers exclusively through the corresponding JDBC drivers. As a result, there are no constraints on supported platforms for Database servers other than those imposed by the Database server vendor.

Starting with PAM 4.0, database servers must be configured to enable extended transactions (XA). Supported versions of Oracle and MySQL do this by default, but for SQL Server configuration changes as described in the PAM 4.0 Installation Guide may be required.

3 Oracle bug # 9347941

Important! When running with versions of the Oracle RDBMS prior to release 11.1.0.7 CA Process Automation would occasionally hit known Oracle RDBMS defect 9347941 in which concurrent inserts of CLOB data where the individual column values exceed 52K bytes in size may occasionally have such columns updated incorrectly with data past the 52K offset replaced by spaces. This issue has been seen using both 10g and earlier 11g versions of the Oracle RDBMS.

The symptom most commonly observed with CA Process Automation is that a CA Process Automation process would become stuck, and that the Operator the process is stuck on would need to be reset for the process to continue. Problem is infrequent and is only seen with extremely high rates of update contention.

This has not been seen when running either version 11.1.0.7 or 11.2.0.2 of Oracle, and It is recommended that sites using Oracle for their CA Process Automation databases be running version 11.1.0.7 or 11.2.0.2 or later.

4 Usually where a version of an OS or Database is supported, all Service Packs for that version are supported also. If a component of the version is shown as x, then all releases matching that pattern are supported (E.g. Firefox 4.x indicates support for 4.1, 4.2, etc).

Please check product "Compatibilities" on support.ca.com to confirm support for a specific maintenance level.

5 For PAM Orchestrators, Microsoft Windows ServerStandard, Enterprise, and Datacenter Editions are supported.

6 Windows patch 979306 is required.

7 JavaScript engine provided with IE8 is significantly slower than those provided with other supported browsers, and because of this support for IE8 has been withdrawn for this release.

8 Oracle Java versions 1.6.0_27 (6u27) though 1.6.0_29 (6u29) contained bug 7105007 which affects applications, including CA Process Automation (PAM), which use JDBC to connect to Microsoft SQL Server. Please avoid this version of Java when using PAM with Microsoft SQL Server.

9 CA Pam 4.0 SP1 embeds the EEM 8.4 SP4 SDK to access EEM services. Use of EEM r12 features is therefore limited to features supported by the EEM 8.4 SP4 SDK. New features implemented in EEM r12 such as configuring the EEM Server for multiple Domains are therefore not supported. Please see the EEM documentation, or contact EEM support for possible alternatives when use of an EEM r12 only feature is required.

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