CA Remote Control Compatibility Matrix - CA Technologies
{{search ? 'Close':'Search'}}

CA Remote Control
Compatibility Matrix

Last Updated: November 11, 2009

Component Operating System OS Version Comment Known Problems
r11.2
build: Windows 11.2.2.4331; Linux 11.2.2.2558
supported languages: English

r11.2a
build: Windows 11.2.3.1895; Linux 11.2.3.1658
supported languages: English, German, French, Japanese

r11.2 C1
build: Windows 11.2.1000.16; Linux 11.2.1000.16
supported languages: English, German, French, Japanese

r11.2 C2
build: Windows 11.2.2000.05; Linux 11.2.2000.05
supported languages: English, German, French, Japanese

r11.2 C3
build: Windows 11.2.3000.14; Linux 11.2.3000.13
supported languages: English, German, French, Japanese

r11.2 SP4
build: Windows 11.2.4000.06/07; Linux 11.2.3000.06
supported languages: English, German, French, Japanese
With this release, support for Ingres is dropped and hence all the DSM/DMS components that run on Ingres Database will no longer be available. For Ingres to SQL migration, please contact CA Technical Support.

The following is the list of affected components:
  1. Enterprise Manager / Domain Manager running on Ingres database (Windows and Linux)
  2. Standalone WAC and Web Services (Linux)
  3. Standalone Engine running with Ingres database client (Windows and Linux)
  4. Standalone Reporter running with Ingres database client (Windows)
Enterprise/Domain Manager Windows Intel x86 Windows 2000 SP4 (Advanced Server, Server),
Windows 2003 SP1 and SP2 ( Enterprise Edition, Standard Edition)
Windows 2003 R2 SP2 (Enterprise Edition, Standard Edition)

Database on Windows Intel x86 (local and remote MDB):
MS SQL 2000 SP4
Microsoft SQL 2005 SP1, SP2 and SP3
Ingres 3.0.3 103b

Database on Windows Intel x64 (remote MDB only):
Microsoft SQL 2005 SP2 and SP3
Note:
Test fixes QO87901, T344074 must to be applied for remote MDB support on Intel x64

Remote MDB on x64 is supported in cluster environment from 11.2 SP4 and above

Microsoft SQL 2005 SP3 is supported from DSM 11.2 SP4 and above.
 
Windows Intel x64 Windows 2003 SP2 (Enterprise Edition, Standard Edition)

Database: Microsoft SQL 2005 SP2 and SP3
Note: Test fixes QO91290, QI91288 and QO91464 must be applied for DSM 11.2a support on Intel x64

In addition to the above fixes also apply QO93700 and QO93701 for Windows 2003 Standard Edition

Only Enterprise Manager is supported on Windows 2003 Standard Edition

DSM 11.2a on Windows 2003 x64 is not supported in HAS/Cluster environment

Microsoft SQL 2005 SP3 is supported from DSM 11.2 SP4 and above.
 
SuSE Linux x64 Enterprise Server 9 SP3    
DSM Explorer Windows Intel x86 Windows 2000 SP4 (Advanced Server, Server, Professional)
Windows Server 2003 SP1 and SP2 (Enterprise Edition, Standard Edition, Web Edition)
Windows 2003 R2 SP2 (Enterprise Edition, Standard Edition)
Windows XP Professional SP2
Windows Vista (Enterprise, Business, Ultimate)
  Note: Please refer to the below PIB for known issues on Windows 2003 R2
Windows Intel x64 Windows Vista (Enterprise, Business, Ultimate)
Windows 2003 SP2 ( Enterprise Edition)
   
Scalability Server Windows Intel x86 Windows 2000 SP4 (Advanced Server, Server, Professional)
Windows 2003 SP1 and SP2 (Enterprise Edition, Standard Edition, Web Edition)
Windows 2003 R2 SP2 (Enterprise Edition, Standard Edition)
Windows XP Professional SP2
Windows Vista (Enterprise, Business, Ultimate)
Windows Vista (Enterprise) SP1
   
Windows Intel x64 Windows Vista (Enterprise, Business, Ultimate)
Windows Vista (Enterprise) SP1
Windows 2003 SP2 (Enterprise Edition, Standard Edition)
   
SuSE Linux x86 Enterprise Server 8 SP4
Enterprise Server 9 SP3
Enterprise Server 10 SP1
Standard Server 8
Professional 9.1, 9.2, 9.3
SuSE Linux 10, 10.1
   
SuSE Linux x64 Enterprise Server 10 SP1
Enterprise Server 10 SP2
   
Red Hat Linux x86 3.0 Enterprise Linux ES update 7
3.0 Enterprise Linux AS update 7
3.0 Enterprise Linux WS update 7
4.0 Enterprise Linux ES update 3
4.0 Enterprise Linux AS update 3
4.0 Enterprise Linux WS update 3
5.0 Enterprise Linux Server
5.1 Enterprise Linux Server
5.2 Enterprise Linux Server
   
Red Hat Linux x64 5.0 Enterprise Linux Server
5.1 Enterprise Linux Server
5.2 Enterprise Linux Server
   
Agent Windows Intel x86 Windows 2000 SP4 (Advanced Server, Server, Professional)
Windows 2003 SP1 and SP2 (Enterprise Edition, Server Edition, Web Edition)
Windows 2003 R2 SP2 (Enterprise Edition, Standard Edition)
Windows XP SP2 (Home and Professional)
Windows XP Professional SP3
Windows ME
Windows 98 SE
Windows 95 OSR 2.5
Windows NT 4.0 SP6a (Workstation, Server)
Windows Vista and Vista SP1 (Enterprise, Business, Ultimate)
Windows 2008 SP1(Enterprise Edition, Standard Edition)
Windows 2008 is supported from 11.2 C2 and above
Windows Vista SP1 is supported from 11.2 C3 and above
Note: Please refer to the below PIB for known issues on Windows 2003 R2 Note: Packager is not supported on Windows 2008 and Vista
Windows XP Embedded SP2 Note: Click here for Windows XP Embedded configuration document for DSM R11.2a Agents support is available at below location.
Doc ID#: TEC401532
 
Windows XP SP2 Embedded Point of Service (WEPOS)   Note: Please refer to the below problems for known issues:

Product Problem #

TNGAMO 2906
Windows Intel x64 Windows XP Professional
Windows XP Professional SP2
Windows 2003 and Windows 2003 SP2 (Enterprise Edition, Standard Edition)
Windows 2008 (Enterprise Edition, Standard Edition) SP1)
Windows Vista and Vista SP1 (Enterprise, Business, Ultimate)
Windows Vista SP1 is supported from 11.2 C3 and above Note: Packager is not supported on Windows 2008 and Vista
SuSE Linux x86 Enterprise Server 8 SP4
Enterprise Server 9 SP3
Enterprise Server 10
Enterprise Server 10 SP1
Standard Server 8
Professional 8.2, 9.1, 9.2, 9.3
Desktop 1
Desktop 9
SuSE Linux 10, 10.1
Enterprise Server 10 is supported from 11.2 C2 and above  
SuSE Linux x64 SuSE Linux Enterprise Server 9
Enterprise Server 10 SP1
Enterprise Server 10 SP2
SuSE Linux 10.1
   
Red Hat Linux x86 3.0 Enterprise Linux ES update 7
3.0 Enterprise Linux AS update 7
3.0 Enterprise Linux WS update 7
3.0 Enterprise Linux AS Update 9
4.0 Enterprise Linux ES update 3
4.0 Enterprise Linux AS update 3
4.0 Enterprise Linux AS update 4
4.0 Enterprise Linux AS update 5
4.0 Enterprise Linux AS update 6
4.0 Enterprise Linux WS update 3
4.0 Enterprise Linux AS Update 7
4.0 Enterprise Linux ES Update 7
5.0 Enterprise Linux Server
5.1 Enterprise Linux Server
5.2 Enterprise Linux Server
RedHat 9
5.0 & 5.1 Enterprise Linux Server is supported from 11.2 C2 and above Note: Please refer to the below problems for known issues for DSM 11.2a support on 4.0 Enterprise Linux AS update 4 and 5

Product Problem #
DTSVMG 451
Red Hat Linux x64 3.0 Enterprise Linux AS, 4.0 Enterprise Linux AS
4.0 Enterprise Linux AS update 6
4.0 Enterprise Linux AS Update 7
4.0 Enterprise Linux ES Update 7
5.0 Enterprise Linux Server
5.1 Enterprise Linux Server
5.2 Enterprise Linux Server
  Note:
Test fix RO02569 must be applied on 4.0 Enterprise Linux AS update 6
Oracle Linux x64 Enterprise Linux 5 Update 1 5.1 Enterprise Linux Server is supported from 11.2 C2 and above  
MacOS X 32bit 10.4.x (Intel) QO88071 must be applied to the Unicenter DSM r11.2a Explorer and Unicenter DSM r11.2a Windows domain manager installations.  
MacOS X 64bit 10.4.x (Intel) QO88071 must be applied to the Unicenter DSM r11.2a Explorer and Unicenter DSM r11.2a Windows domain manager installations.  
Supported Directory Services Windows Active Directory 2000, 2003
OpenLDAP v2.0, v2.1, v2.2
Novell NDS
Novell eDirectory v8.5
eTrust Directory r8
Used for authentication, queries, reports, deployment and Remote Control rights.  
Linux Active Directory 2000, 2003
OpenLDAP v2.0, v2.1, v2.2
Novell eDirectory v8.5
eTrust Directory r8
Used for authentication, queries, reports, deployment and Remote Control rights.  
Note: x64 stands for Intel and AMD 64bit, but not for Itanium
Certifications

DSM 11.2/11.2a - DSM 11.1/11.1a agents

DSM 11.1/11.1a agents are certified to run in DSM 11.2/11.2a environment.

VMware
For running DSM in a guest OS-image please see:
https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=138126 for our support statement concerning VMware.
In addition it is supported to run a DSM 11.2 agent on a system running ESX. For details see in the table above concerning the Operating system "ESX".

Citrix Server

Terminal Server

Language certification
The English product version of DSM r11.2/r11.2a is certified on the following operating system language variants
  • Brazilian Portuguese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Simplified Chinese
  • Spanish
  • Traditional Chinese
Product integration

DSM r11.2/11.2a integrates with
  • Unicenter Patch Management (UPM) 11.1a
  • Unicenter Asset Portfolio Management (UAPM) 11.2
  • Service Desk (SD) 11.2

DSM r11.2 SP4 integrates with
  • Unicenter Patch Management (UPM) 11.2
  • Unicenter Asset Portfolio Management (UAPM) 11.3
  • Service Desk (SD) 11.2
  • ADT 3.0
    Fixes required:
    Scope:
    ADT 3.0 functionality has been certified only in the following scenarios as a part of this certification
  • RO06851 - For DTS SHARES
  • Same box scenario i.e. ADT 3.0 Manager and DSM r11.2 SP4 Manager on same box.
  • Sequence of Installation: ADT 3.0/USD 4.0 Manager/Agent first and then DSM r11.2 SP4 Manager/Agent.
  • DTS Agents on Windows.
  • Known Issues:
    • After upgrading the DTS Agent from DTS 3.0 to DSM 11.2 SP4 with DTS plug-in, preconfigured DTS Shares are not retained and user need to create them again manually. This is because DTS Shares in r11.2 SP4 are managed by centralized Configuration policy.
    • If network paths are used in creating DTS shares, a restart of DTS agent is required to use new DTS Shares.

Third Party Product integrations
DSM r11.2/11.2a integrates the following third party products for Asset Converter functionality.

  • SMS2003 SP1
  • SMS2003 SP2
  • SMS2003 SP3
  • SCCM 2007
SQL support matrix
Component Operating System
all: 32 bit
Version Comment Known Problems
r11.11/11.1a
Enterprise Manager Windows Intel Windows 2000 SP4 (Advanced Server, Server)
Windows 2003 (Enterprise Edition, Standard Edition) with and without SP1
Windows 2003 SP2 (Enterprise Edition, Standard Edition )
Windows 2003 R2 (Enterprise Editon, Standard Edition)

Database: MS SQL 2000 SP4, Ingres 3.0.3 103b
   
Domain Manager Windows Intel Windows 2000 SP4 (Advanced Server, Server)
Windows 2003 (Enterprise Edition, Standard Edition) with and without SP1
Windows 2003 SP2 (Enterprise Edition, Standard Edition )
Windows 2003 R2 (Enterprise Edition, Standard Edition)

Database: MS SQL 2000 SP4, Ingres 3.0.3 103b
   
Scalability Server Windows Intel Windows 2000 SP4 (Advanced Server, Server, Professional)
Windows 2003 (Enterprise Edition, Standard Edition, Web Edition) with and without SP1
Windows 2003 SP2 (Enterprise Edition, Standard Edition, Web Edition )
Windows 2003 R2 (Enterprise Edition, Standard Edition)
Windows XP Pro SP1 and SP2
   
SuSE Linux Enterprise Server 9, 8 SP3, Standard Server 8, Professional 9, 9.1    
Red Hat Linux 3.0 Enterprise Linux ES, 3.0 Enterprise Linux AS, 3.0 Enterprise Linux WS, 4.0 Enterprise Linux ES, 4.0 Enterprise Linux AS, 4.0 Enterprise Linux WS    
Agent Windows Intel Windows 2000 SP4 (Advanced Server, Server, Professional)
Windows 2003 (Enterprise Edition, Standard Edition, Web Edition) with and without SP1
Windows 2003 SP2 ( Enterprise Edition, Standard Edition, Web Edition )
Windows 2003 R2 (Enterprise Edition, Standard Edition)
Windows 2003 (32bit Enterprise Edition on AMD Athlon)
Windows 2003 (32 bit Enterprise Edition on EM64T)
Windows XP Pro SP1 and SP2
Windows XP Home SP1 and SP2
Windows XP Embedded SP1 and SP2
Windows ME
Windows 98 SE
Windows 95 OSR 2.5
Windows NT 4.0 SP6a
   
SuSE Linux Enterprise Server 9, 8 SP3, Standard Server 8, Professional 9, 9.1, Desktop 1, SuSE Professional 8.2, 9.2, 9.3    
Red Hat Linux 9, 3.0 Enterprise Linux ES, 3.0 Enterprise Linux AS, 3.0 Enterprise Linux WS, 4.0 Enterprise Linux ES, 4.0 Enterprise Linux AS, 4.0 Enterprise Linux WS    
Certifications

Citrix Server

The DSM r11.1a C1 EGC (DSM Explorer, DSM Reporter) and WAC (Web Admin Console) components are certified on Citrix Presentation Server 4.5 running on Windows Server 2003 Enterprise Edition SP2.
r11.0
Manager also suitable to install non-Manager components) Windows Intel 2000 SP4 (Advanced Server, Server), Microsoft Windows 2003 ( Enterprise Edition, Server Edition) Comment  
Scalability Server SuSE Linux Enterprise Server 9, 8 SP3, Standard Server 8, Professional 9, 9.1    
Scalability Server Red Hat Linux 3.0 Enterprise Linux ES, 3.0 Enterprise Linux AS, 4.0 Enterprise Linux ES, 4.0 Enterprise Linux AS, 3.0 Enterprise Linux WS, Red Hat 4.0 Enterprise Linux WS    
Scalability Server Windows Intel 2000 SP4 (Advanced Server, Server), Microsoft Windows 2003 (Enterprise Edition, Server Edition), 2000 SP4 (Professional), XP Pro SP1, 2003 (Web Edition)    
Unicenter DSM Explorer Windows Intel 2000 SP4 (Advanced Server, Server), 2003 (Enterprise Edition, Server Edition), 2000 SP4 (Professional), XP Pro SP1, Microsoft Windows 2003 (Web Edition)    
Agent SuSE Linux Enterprise Server 9, 8 SP3, Standard Server 8, Professional 9, 9.1, Desktop 1, SuSE Professional 8.2, 9.2, 9.3    
Agent Red Hat Linux 9, 3.0 Enterprise Linux ES, 3.0 Enterprise Linux AS, 4.0 Enterprise Linux ES, 4.0 Enterprise Linux AS, 3.0 Enterprise Linux WS, 4.0    
Agent Windows Intel 2000 SP4 (Advanced Server, Server) 2003 (Enterprise Edition, Server Edition), 2000 SP4 (Professional), XP Pro SP1, 2003 (Web Edition), XP Home SP1, ME, 98 SE, 95 OSR 2.5, NT 4.0 SP6a    

Note: - Unless and otherwise mentioned, support is only for 32bit Operating Systems.



Version Compatibility
Viewer
Host
Remotely Possible Workgroup 4.5 Advanced 4.6 Advanced 5.0 Enterprise 4.6/5.x RCO 5.0/5.1 UDMS/RC 5.1 URC 5.2 URC
6.0
Remotely Possible Yes Yes Yes Yes Yes Yes Yes Yes No
Workgroup Yes Yes Yes Yes No No Yes No No
Advanced Yes Yes Yes Yes No No Yes Yes*1 No
Enterprise Yes No No No Yes Yes No Yes No
RCO 4.x/5.x Yes No No Yes w/SP Yes Yes No Yes No
RCO 6.0 No No No No No No No No Yes

*1 only with latest cumulative fix from AE viewer to 5.2 host
Note: - Unless and otherwise mentioned, support is only for 32bit Operating Systems.



Remote Control Compatibility Matrix
  Windows 3.x Windows 95 Windows 98 Windows ME Windows NT 3.51 (Intel) Windows NT 3.51 (Alpha) Windows NT 4 (Intel) Windows NT 4 (Alpha) Windows 2000 Windows XP Home Ed Windows XP Prof. Windows 2003
Remotely Possible Yes Yes Yes - Yes Yes Yes Yes - - - -
Version 4.5 Host/Viewer Yes Yes Yes - Yes Yes Yes Yes - - - -
Version 4.6 Host/Viewer Yes Yes Yes - Yes Yes Yes Yes - - - -
Version 5.0 Host/Viewer Yes * Yes Yes - Yes *1 Yes *1 from SP3 from SP3 Yes Yes *2 *3 Yes *2 *3 -
Version 5.0 Manager - - - - - - from SP3 - Yes Yes *2 *3 Yes *2 *3 -
Version 5.1 Host/Viewer Yes *1 Yes Yes Yes *4 Yes *1 Yes *1 from SP3 from SP3 Yes Yes *3 Yes *3 -
Version 5.1 Manager - - - - - - from SP3 - Yes - Yes *3 -
UDMS/RC 5.1 Agents - Yes Yes Yes - - Yes - Yes - - -
UDMS/RC 5.1 Server - - - - - - from SP3 - Yes *5 - - -
Version 5.2 Host/Viewer - Yes Yes Yes - - from SP3 - Yes Yes Yes Yes *3
Version 5.2 Manager - - - - - - from SP3 - Yes Yes Yes Yes *3
Version 6.0 - Yes Yes Yes - - Yes - Yes Yes Yes Yes

Note: - Unless and otherwise mentioned, support is only for 32bit Operating Systems.
*1 non managed mode only
*2 Advanced Edition only
*3 with cumulative fix
*4 GSG states EE only, not RCO
*5 Server and Advanced Server only

Prerequisites

  TNG MS IE Netscape SQL Version
Version 5.0 Host/Viewer 2.1, 2.2 from 4.0 from 4.0 -
Version 5.0 Manager 2.1, 2.2 from 4.0 - from 6.5 SP3 *2
Version 5.1 Host/Viewer 2.1, 2.2 from 4.0 from 4.0 *1  
Version 5.1 Manager 2.1, 2.2 from 5.0 - from 6.5 SP3 *2
UDMS/RC 5.1 Agents - - - -
UDMS/RC 5.1 Server - - - from 7.0
Version 5.2 Host/Viewer 2.4, 3.0 from 4.0 - -
Version 5.2 Manager 2.2, 2.4, 3.0, UCS from 5.0 - from 6.5 SP3 *2
Version 6.0 2.4, 3.0 from 5.5 - from 7.0 SP2 *3

Note: - Unless and otherwise mentioned, support is only for 32bit Operating Systems.
*1 GSG states RCO only, not EE, AE
*2 no named instances
*3 via Custom Install

Chat with CA

Just give us some brief information and we'll connect you to the right CA Expert.

Our hours of availability are 8AM - 5PM CST.

All Fields Required

connecting

We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{message.agentProfile.name}} will be helping you today.

    View Profile


  • Transfered to {{message.agentProfile.name}}

    {{message.agentProfile.name}} joined the conversation

    {{message.agentProfile.name}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1].agentProfile.name}} has ended.
    Thank you for your interest in CA.


    How Did We Do?
    Let us know how we did so that we can maintain a quality experience.

    Take Our Survey >

    Rate Your Chat Experience.

    {{chat.statusMsg}}

agent is typing