End of Service Announcement for CA Enterprise Log Manager r120 - CA Technologies
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CA Enterprise Log Manager r12.0
End of Service Announcement


Date: January 17, 2011
To: CA Enterprise Log Manager Customers
From: The CA Enterprise Log Manager Product Team
Subject: End of Service Announcement for CA Enterprise Log Manager r12.0

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with our CA Support Policy and Terms (https://support.ca.com), please consider this letter notification that we are discontinuing support for CA Enterprise Log Manager r12.0 beginning January 16, 2012. This will allow our development organization to effectively focus its resources on, and add value to, upcoming product releases including CA Enterprise Log Manager r12.5.

We do not plan to provide Extended Support for CA Enterprise Log Manager r12.0 after it has reached the End of Service Date. Therefore, we encourage you to plan for the upgrade to CA Enterprise Log Manager r12.5 as soon as possible. This will also allow you to take full advantage of the latest new features and enhancements CA Enterprise Log Manager r12.5 has to offer, including Log Correlation, Incident Tracking, Data Integrity and Tamper Detection. For additional information on CA Enterprise Log Manager r12.5, please visit the CA Enterprise Log Manager pages at CA Support Online (https://support.ca.com/).

As CA Technologies would like to help make your upgrade to CA Enterprise Log Manager r12.5 as straightforward and successful as possible, we are offering the following:

  • CA Enterprise Log Manager's subscription service provides seamless upgrade to CA Enterprise Log Manager r12.5. To upgrade to CA Enterprise Log Manager r12.5, you need to be at CA Enterprise Log Manager r12.0 SP3 level. This software upgrade is available at no additional charge as long as you have an active maintenance contract.

  • Documentation to help prepare you for your upgrade to CA Enterprise Log manager r12.5 can be viewed at CA Support Online (https://support.ca.com/). See the product Release Notes and Administration Guide for detailed steps on how to perform the upgrade.

  • Optionally, CA Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself.Please visit www.ca.com/services.

CA Technologies is committed to providing superior support to customers using our technology solutions. If you have any questions regarding the support schedule, please contact CA Enterprise Log Manager Support at CA Support Online (https://support.ca.com/), your local CA Account Manager, CA Support Availability Manager, or CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

Your success is very important to us, and we look forward to continuing our successful partnership with you.

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