Unicenter Advanced Systems Management r11.0
End of Service Follow-Up Announcement
Date: October 01, 2008
To: CA Advanced Systems Management Customers
From: The CA Advanced Systems Management Product Team
Subject: End of Service Follow-Up Announcement for Unicenter Advanced Systems Management r11.0
CA is continually working to improve our software and services to best meet the needs of our customers. As a follow-up to our first letter regarding the End of Service of Unicenter Advanced Systems Management r11.0 (Unicenter ASM r11.0), we would like to confirm that support for this release will be discontinued beginning on October 31, 2009 and take this opportunity to review the support schedule for currently supported releases of CA Advanced Systems Management (CA ASM).
At this time, we encourage you to plan for the migration to our latest Generally Availably (GA) release, CA ASM r11.1 or CA ASM r11.2 as soon as possible, so you can take full advantage of the latest new features and enhancements this release has to offer.
For additional information on CA ASM, please visit the Unicenter Advanced Systems Management homepage on Support Online (https://support.ca.com).
As CA would like to help make your upgrade to CA ASM r11.1 or CA ASM r11.2 as straightforward and successful as possible, we are offering the following:
- A no-charge software upgrade from Unicenter ASM r11.0 to CA ASM r11.1 or CA ASM r11.2, for any customer with an active maintenance contract.
- Documentation to help prepare you for your upgrade to CA ASM r11.1 or CA ASM r11.2 can be viewed at CA Support Online (https://support.ca.com/).
- CA Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please call 800-225-5224 (North America) or +1 303-262-8300 (International).
- CA is committed to providing superior support to our customers using our technology solutions. Extended Support, a Business Critical Custom Option, is designed to extend support for CA products and releases that have been officially discontinued or reached their End of Service Date. Please visit our website, CA Support Online (https://support.ca.com), for more information.
If you have any questions regarding the support schedule, please contact CA ASM Technical Support at CA Support Online (https://support.ca.com). Our Technical Support Lifecycle Policy is also available at this site.
Your success is very important to us, and we look forward to continuing our successful partnership with you.
The CA Advanced Systems Management Product Team