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Contact CA Support

Customer assistance for your CA solutions.

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CA Support is just a click, call or chat away.


Click

Utilize our online case management for severity levels 2-4.

Call

Choose to speak with a customer representative or a CA Support engineer.

1-800-225-5224

Chat

Start a live chat with a CA Support engineer.

Severity Levels and Response Times

1

Your system is down, and the condition is impacting a production environment. 1 hour, 24/7

2

Severely limited functionality is impacting business. 2 business hours

3

Majority of software functions are usable; low impact to business. 4 business hours

4

Software is functioning with minor problems. 1 business day

Customer Assistance for Non-Technical Support


Find the answers, information and resources you need, fast.

Compatibilities

Find out what systems are compatible with CA products.

Check compatibility >

Downloads

Download your product and access the latest utilities.

Go to Download Center >

Licensing

Open or update licensing issues.

Go to Licensing >

Passwords

Forgot your support password? Retrieve it here.

Reset your password >

Open a Customer Care Case

Send your questions and our support team will get back to you.

Submit a request >

Customer Care Community

A self-service way to get answers to common questions.

View community >

See contact numbers by region.


Global Delivery Hours of Operation and Contact Numbers

The Global Delivery team is available from 8:00 am to 6:00 pm Monday-Friday in your local time zone or as listed below.

China: 8:00 am to 5:00 pm CST
Israel: 8:00 am to 6:00 pm IST (Sunday-Thursday)
Korea: 8:00 am to 5:00 pm KST

Hong Kong: 8:00 am to 5:00 pm CST
Japan: 9:00 am to 5:30 pm JST
Taiwan: 8:00 am to 5:00 pm CST

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Chat with CA

Just give us some brief information and we'll connect you to the right CA Expert.

Our hours of availability are 8AM - 5PM CST.

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