CA Enhanced Support Services - CA Technologies
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CA Enhanced Support Services

Need more support? Go beyond the basics with an engineer who’s designated to your account.

CA Enhanced Support Services provides designated engineers available for multiple products via direct dial.


With CA Enhanced Support Services, you can be confident that your designated Enhanced Support Engineer understands your business and IT infrastructure to help you handle situations that may arise.

Enhanced support. Real competitive advantage.


CA Enhanced Support Services go beyond standard maintenance needs and provide your organization with a designated support engineer to assist with more specialized support and technical services.

CA Enhanced Support Service Levels


SaaS

10%

utilization for your business

  • Technical support consulting
  • Priority response to technical issues

Silver

20%

utilization for your business

  • Four days of on-site visits
  • Technical support consulting
  • Assistance during implementation
  • Guidance during upgrades, patches and optimization
  • Joint planning and strategy session
  • Priority response to technical issues

Gold

50%

utilization for your business

  • 20 days of on-site visits
  • Technical support consulting
  • Assistance during implementation
  • Guidance during upgrades, patches and optimization
  • Joint planning and strategy session
  • Priority response to technical issues
  • Comparative assessment

Platinum

100%

utilization for your business

  • 40 days of on-site visits
  • Technical support consulting
  • Assistance during implementation
  • Guidance during upgrades, patches and optimization
  • Joint planning and strategy session
  • Priority response to technical issues
  • Comparative assessment

More Support Services for Success


CA Standard Maintenance

Learn more about our standard support and maintenance program and how it compares to optional support services.

Learn more about Support Services >

Upgrade Services

Add a short-term designated support engineer during your upgrade services engagement.

Learn more >

CA Customer Success Advocate Program

Invest in a long-term personal concierge to all things CA.

Learn more >

Find the support option that’s right for your team and budget.

Chat with CA

Just give us some brief information and we'll connect you to the right CA Expert.

Our hours of availability are 8AM - 5PM CST.

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