Increase productivity, save time and resolve issues quickly with CA Support. You can easily find the information you need to effectively utilize your CA Solutions. With CA Support you have easy access to trusted advice that is always available.
Select the CA Support maintenance offering that best meets your needs by product:
CA Support for CA ARCserve® Backup, CA XOsoft™ Products and CA ERwin® Data Modeling Products
Enterprise Maintenance Program
Maximize your success with access to resources which enable you to get the right answers quickly and improve time to value. The Enterprise Maintenance Program allows you to:
- Access technical and customer service expertise 24 hours a day, 7 days a week from the CA Support Online self-service portal or during regular business hours by phone.
- Avoid downtime with 24 hours a day, 7 days a week support for Severity 1 issues.
- Stay competitive and improve business efficiencies with free product upgrades, which include the latest enhancements and technology updates.
- Access CA Support as often as needed without costly per-incident charges.
May vary by product or geography. Enterprise Maintenance is sold in conjunction with software products in 3-year and 1-year terms.
CA Support Pages
CA Support pages give you convenient self-service access to critical support information. You can link directly to the support page from CA Support Online. No login is required to:
- Use Ask CA, an easy-to-use interactive virtual agent that is always available and lets you ask support questions in conversational English to get fast answers
- Access How-To and Technical videos
- Participate in online forums
- Find version-specific support information
- Access product documentation and release notes
- Check technical compatibility/certified device lists
- Download service packs and patches
Note: Case management functions require a login, which requires a one-time registration.
Based upon availability by product.
Visit Your CA Support Page Today
You can easily access support for these products on the ‘Get Support’ tab at CA Support Online or from these direct links:
CA ERwin® Data Modeling Products Support
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CA Support for Threat Management (CA Threat Manager, CA Anti-Spyware, CA Anti-Virus, CA Gateway Security and CA Host-Based Intrusion Prevention System) and Change, Configuration and Release Management (CA Desktop DNA Migrator) Products
Enterprise Maintenance Program
Maximize your technology investment with easy-to-access technical expertise when you need it with the Enterprise Maintenance Program, which allows you to:
- Access technical and customer service expertise 24 hours a day, 7 days a week from the CA Support Online self-service portal or during regular business hours by phone.
- Avoid downtime with 24 hours a day, 7 days a week support for Severity 1 issues.
- Stay competitive and improve business efficiencies with free product upgrades, which include the latest enhancements and technology updates.
- Utilize CA Support Online for self-service software downloads and to search the knowledge base.
- Access CA Support as often as needed without costly per-incident charges.
Value Maintenance Program
- Access technical and customer service expertise 12 hours a day, 5 days a week by phone.
- Stay competitive and improve business efficiencies with free product upgrades, which include the latest enhancements and technology updates.
- Utilize CA Support Online for self-service software downloads and to search the knowledge base.
- Access CA Support as often as needed during regular business hours without costly per-incident charges. After business hours, a fee applies for contacting CA Support.
May vary by product or geography. Enterprise and Value Maintenance are sold in conjunction with software products in 3-year and 1-year terms.
For access to CA Support Online, contact your local partner
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Purchasing Support Maintenance
To purchase or renew CA Support maintenance:
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Additional Resources
Virus Information Center
CA's Anti-Virus Research Centers monitor around-the-clock to defend against the damaging effects of a virus outbreak. Find out about the latest viruses and alerts.
Spyware Information Center
CA's Spyware Information Center is your complete resource for protecting your computer against spyware and pests.
CA Beta Program
Get the latest products. Participate in CA Open Beta Program.
CA Customer Value Network
Speed return on investment with your CA solutions by taking full advantage of the programs and offerings available to you in the CA Customer Value Network (CVN).
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