Business: CIBER is a global IT services company that builds, integrates and supports applications and infrastructures for business and government clients. CIBER has 85 offices in 18 countries and its clients include many mid-market companies as well as those in the Fortune 1000.
Challenge: CIBER is committed to delivering IT outsourcing solutions that enable its clients to reduce support costs and improve service levels. To achieve this goal, CIBER’s outsourcing model must be efficient, cost-effective and flexible enough to cope with the diversity of its client base.
Solution: To minimize the risks and costs associated with supporting multiple IT environments, CIBER has adopted CA’s integrated approach to enterprise IT management (EITM). Founded on more than 60 CA products, this unified approach to IT service delivery has helped to improve resolution times and minimize client disruption.
Result: CIBER has significantly reduced its operating costs while at the same time improving productivity, customer service levels and end user satisfaction. These factors all contribute to CIBER’s competitive advantage, profitability and future growth.