CA Support Offerings

Increase your staff productivity and lower project risk with expert support assistance from CA Technologies.

CA Support Maintenance

• CA Support is your standard maintenance and includes online support, direct phone support during business hours, 24x7 support for severity 1 cases, product updates and our proactive support process called Go Live with CA Technologies.

Premium Support Services

• CA Enhanced Support Services provide your organization with a designated CA Enhanced Support Engineer to assist with specific products throughout the solution lifecycle. These resources work as a virtual extension of your IT staff to understand your business and IT needs, expedite issue resolution and assist with assessments and planning.
• The Customer Success Advocate Program from CA Technologies provides resources who serve as a primary point of contact to enhance your experience with solutions from CA Technologies. Working closely with you, our product teams, Services, Support and Education, these resources help you receive increasing value from your solution.

CA Support Value-Add Offerings

• CA Extended Support enables you to continue to benefit from CA Support on your timetable for upgrades or product transitions after product support is discontinued for the product release you are using.

Basic CA Support is required to purchase a CA Support maintenance tier or value-add offering.

All CA Support offerings include access to Go Live with CA Technologies, a complete experience that brings together services, support, education, partners and communities in an easy and seamless process to help you get started quickly, successfully deploy CA Technologies solutions, and get additional leverage well beyond initial deployment. Learn more here.

For additional questions or to purchase a CA Support maintenance tier or offering, please contact your CA Account Team or call +1 800 225-5224.