Support Phone Directory by Country

You can report registration or login issues, or dial your local country number listed below.

The Service Directory displays the Hours Of Operation by Region, Country and, in specific cases, Product. Severity 1* telephone support is available for Enterprise outside of primary business hours in English. For phone support, including after-hours phone support, please dial your local country number listed below.
Note: Some mobile telephone carriers may restrict access to toll-free numbers and generally charge airtime even when full toll-free agreements exist between callers. If there is a local country number not listed, any other local country number can be dialed, including the North America number, at any time and the call will be routed to an on-duty representative.

*"Severity 1" means System Down or a product-inoperative condition impacting a production environment for which no Workaround is immediately available, such as (i) production server or other mission critical systems are down; (ii) a substantial portion of mission-critical data is at a significant risk of loss or corruption; (iii) a substantial loss of service; (iv) business operations have been severely disrupted; or (v) an incident in which the software causes catastrophic network or system failure or that compromises overall system integrity or data integrity when the software is installed or when it is in operation (i.e., system crash, loss or corruption of data, or loss of system security) and significantly impacts ongoing operations in a production environment.

Service Directory as of July 17, 2014

North America
Country Hours of Operation Toll-Free Direct Dial
North America See Below * 1 800 225 5224 +1 631 881 6801
+1 312 777 1800
* Hours of Operation in North America vary by product. Please see the CA Enterprise Product Support Directory for hours and phone numbers listed by product.

 

Asia Pacific/Japan
Country Hours of Operation Toll-Free Direct Dial
Australia 8:00 AM - 6:00 PM (AEST) 1800 023 386 +61 2 8223 9604
China 8:00 AM - 5:00 PM (CST) 400 8100 670 +852 30029788
+86 105 816 2003
Hong Kong 8:00 AM - 5:00 PM (CST) 852 2587 9993 +852 30029786
India 9:00 AM - 6:00 PM (IST) 000800 440 1901 -
Indonesia 9:00 AM - 6:00 PM (WIT) 001 803 657 259 +65 64155194
Japan 9:00 AM - 5:30 PM (JST) 0120 702 870 +81 3 6272 8570
Korea 8:00 AM - 5:00 PM (KST) 080 022 0808 +822 34831106
Malaysia 9:00 AM - 6:00 PM (MYT) 1800 80 1160 +65 64155196
New Zealand 10:00 AM - 6:00 PM (NZST) 0800 652 580 +61 2 9112 7051
Philippines 9:00 AM - 6:00 PM (PHT) 1800 1651 0081 +65 64155197
Singapore 9:00 AM - 6:00 PM (SGT) 65 6336 6911 +65 64155191
Taiwan 8:00 AM - 5:00 PM (CST) 0800 005 454 +88 6221626562
Thailand 8:00 AM - 5:00 PM (ICT) 001 800 656 152 +65 64155193

 

Latin America
Country Hours of Operation Toll-Free Direct Dial/
Alternative Number
Argentina 9:00 AM - 6:00 PM (ART) 0800 666 0099 +55 11 5503 6024
Bolivia 8:00 AM - 6:00 PM (BOT) 800 100208 +55 11 5503 6024
Brazil 8:30 AM - 5:30 PM (BRT) 0800 771 6350 +55 11 5503 6100
Chile 9:00 AM - 6:30 PM (CLT) 1230 020 8416 +55 11 5503 6024
Colombia 8:30 AM - 5:30 PM (COT) 01800 944 6538 +55 11 5503 6024
Costa Rica 8:00 AM - 6:00 PM (CST) 0 800 011 0230 +55 11 5503 6024
Ecuador 8:00 AM - 6:00 PM (ECT) 1 800 999 119 888 404 4111
El Salvador 8:00 AM - 6:00 PM (CST) 800 6115 +55 11 5503 6024
Guatemala 8:00 AM - 6:00 PM (CST) 99 99 190 888 404 4111
Honduras 8:00 AM - 6:00 PM (CST) 800 0123 888 404 4111
Mexico 9:00 AM - 6:30 PM (CST) 1800 123 0148 +55 11 5503 6024
Nicaragua 8:00 AM - 6:00 PM (CST) 1 800 044 0240 +55 11 5503 6024
Panamá 8:00 AM - 6:00 PM (EST) 001 888 404 4111 +55 11 5503 6024
Paraguay 8:00 AM - 6:00 PM (PYST) 009 800 44 1 0003 +55 11 5503 6024
Peru 9:00 AM - 6:30 PM (PET) 0800 52055 +55 11 5503 6024
Puerto Rico 8:00 AM - 6:00 PM (AST) 888 776 7670 +55 11 5503 6024
República Dominicana 8:00 AM - 6:00 PM (AST) 1 888 751 2786 +55 11 5503 6024
Uruguay 8:00 AM - 6:00 PM (UYT) 000 411 005 8604 +55 11 5503 6024
Venezuela 8:00 AM - 6:00 PM (VET) 0800 100 2316 +55 11 5503 6024

 

Europe/Middle East/Africa
All hours of operation are listed in local time for each country. For Volume products (CA Storage) where you have purchased Value Support, the Hours of Operation are 09:00-17:00. For all other products for customers with Enterprise, the Hours of Operation are 08:00-18:00.
Country Hours of Operation Part Tariff or Toll Free Direct Dial
Algeria Monday - Friday - +961 4 727537
Austria Monday - Friday 0800 20 1352 +44 1753 245782
Bahrain Monday - Sunday 80001030 +961 4 727537
Belgium Monday - Friday 0800 81 175 +44 1753 245783
Czech Republic Monday - Friday - +44 1753 245784
Denmark Monday - Friday 8060 4553 +44 1753 245784
Egypt Monday - Sunday - +961 4 727537
Finland Monday - Friday 0303 9032 +44 1753 245784
France Monday - Friday 081 102 5146 +44 1753 245791
+33 1 77 68 97 91
Germany Monday - Friday 0800 101 4666 +44 1753 245782
+33 1 77 68 97 82
Greece Monday - Friday 008004 612 1303 +44 1753 245784
Ireland Monday - Friday 18908 18925 +44 1753 245784
Israel Sunday - Thursday - +972 9962 6022
Italy Monday - Friday 800 124 895 +44 1753 245792
+33 1 77 68 97 92
Jordan Monday - Sunday 0800 22727 +961 4 727537
Kuwait Monday - Sunday 666 9494 +961 4 727537
Lebanon Monday - Sunday 04 727537 +961 4 727537
Luxembourg Monday - Friday 8002 6670 +44 1753 245776
Morocco Monday - Friday - +961 4 727537
Norway Monday - Friday 080 056 046 +44 1753 245784
Oman Monday - Sunday 2457 1972 +961 4 727537
Pakistan Monday - Sunday - +961 4 727537
Poland* Monday - Friday - +48 12 2544001
Poland - All Other Monday - Friday - +44 1753 245784
Portugal Monday - Friday 800 780 074 +44 1753 245795
Qatar Monday - Sunday 080096 1001 +961 4 727537
Russia* Monday - Friday - +7 495 926 2736
Russia - All Other Monday - Friday - +44 1753 245784
Saudi Arabia Monday - Sunday 050 445 0361 +961 4 727537
South Africa Monday - Friday 0860 463 622 +27 11 417 8698
Spain Monday - Friday 800 900 520 +44 1753 245794
+33 1 77 68 97 94
Sweden Monday - Friday 077 662 0003 +44 1753 245784
Switzerland Monday - Friday 084 400 0092 +44 1753 245793
The Netherlands Monday - Friday 0800 0201 103 +44 1753 245784
Tunisia Monday - Friday - +961 4 727537
Turkey* Monday - Friday - +90 212 366 0600
Turkey - All Other Monday - Friday - +44 1753 245784
UK Monday - Friday 0845 161 0038 +44 1753 245784
+33 1 77 68 97 84
United Arab Emirates Monday - Sunday 800 6377 +961 4 727537
Yemen Monday - Sunday - +961 4 727537
*For CA Storage products

 

CA Arcot eCommerce / Transfort
United States 1-866-992-7268
Australia, Optus 0011-800-992-72682
Australia, Telstra 0011-800-992-72682
Belgium 00-800-992-72682
Denmark 00-800-992-72682
France 00-800-992-72682
Germany 00-800-992-72682
Hungary 00-800-992-72682
India 1 91-80-676-83002
Italy 00-800-992-72682
Netherlands 00-800-992-72682
Poland 00-800-992-72682
Singapore 001-800-992-72682
Spain 00-800-992-72682
Sweden 00-800-992-72682
Switzerland 00-800-992-72682
United Kingdom 00-800-992-72682
All Other Countries 1-408-969-6200