Contact CA Support

We are happy to connect you with CA Support Engineers and members of the Customer Success team in a variety of ways.

For immediate support, call CA Support at 1-800-225-5224 or open a support case online. Emergency and After-Hours Service is available for Severity 1 issues 24 hours a day, 7 days a week. From outside of North America*, call +1 631 881 6801.

Self Service Support is available online 24 hours a day, 7 days a week. This includes videos, community content, knowledge-based articles and more—all managed by CA Support Engineers and Product Experts. Connect with us today.

Direct numbers to North America product specific support are available to customers under Enterprise Maintenance agreements.

More information on working with CA Support can be found at support.ca.com.

 

Global Delivery Hours of Operation and Contact Numbers

For North American customers: 8:00 am to 6:00 pm in the time zone of the location specified in the customer's contract. For customers in Latin America, Europe, the Middle East, Africa and Asia Pacific: 8:00 am to 6:00 pm in the time zone of the local country with the following exceptions:

China: 8:00 am to 5:00 pm CST
Hong Kong: 8:00 am to 5:00 pm CST
Japan: 9:00 am to 5:30 pm JST
Korea: 8:00 am to 5:00 pm KST
Taiwan: 8:00 am to 5:00 pm CST

Service Directory as of April 01, 2015

North America
Country Toll-Free Direct Dial
North America 1 800 225 5224 +1 631 881 6801

 

Asia Pacific/Japan
Country Toll-Free Direct Dial
Australia 1800 023 386 +61 2 8223 9604
China 400 8100 670 +852 30029788
Hong Kong 852 2587 9993 +852 30029786
India 000800 440 1901 -
Indonesia 001 803 657 259 +65 64155194
Japan 0120 702 870 +81 3 6272 8570
Korea 080 022 0808 +822 34831106
Malaysia 1800 80 1160 +65 64155196
New Zealand 0800 652 580 +61 2 9112 7051
Philippines 1800 1651 0081 +65 64155197
Singapore 65 6336 6911 +65 64155191
Taiwan 0800 005 454 +88 6221626562
Thailand 001 800 656 152 +65 64155193

 

Latin America
Country Toll-Free Direct Dial
Argentina 0800 666 0099 +55 11 5503 6024
Bolivia 800 100208 +55 11 5503 6024
Brazil 0800 771 6350 +55 11 5503 6100
Chile 1230 020 8416 +55 11 5503 6024
Colombia 01800 944 6538 +55 11 5503 6024
Costa Rica 0 800 011 0230 +55 11 5503 6024
Ecuador 1 800 999 119 888 404 4111
El Salvador 800 6115 +55 11 5503 6024
Guatemala 99 99 190 888 404 4111
Honduras 800 0123 888 404 4111
Mexico 1800 123 0148 +55 11 5503 6024
Nicaragua 1 800 044 0240 +55 11 5503 6024
Panamá 001 888 404 4111 +55 11 5503 6024
Paraguay 009 800 44 1 0003 +55 11 5503 6024
Peru 0800 52055 +55 11 5503 6024
Puerto Rico 888 776 7670 +55 11 5503 6024
República Dominicana 1 888 751 2786 +55 11 5503 6024
Uruguay 000 411 005 8604 +55 11 5503 6024
Venezuela 0800 100 2316 +55 11 5503 6024

 

Europe/Middle East/Africa
For Volume products (CA Storage*) where you have purchased Value Support, the Hours of Operation are 09:00-17:00.
Country Days of the week Part Tariff or Toll Free Direct Dial
Algeria Monday - Friday - +961 4 727537
Austria Monday - Friday 0800 20 1352 +44 1753 245782
Bahrain Monday - Sunday 80001030 +961 4 727537
Belgium Monday - Friday 0800 81 175 +44 1753 245783
Czech Republic Monday - Friday - +44 1753 245784
Denmark Monday - Friday 8060 4553 +44 1753 245784
Egypt Monday - Sunday - +961 4 727537
Finland Monday - Friday 0303 9032 +44 1753 245784
France Monday - Friday 081 102 5146 +44 1753 245791
Germany Monday - Friday 0800 101 4666 +44 1753 245782
Greece Monday - Friday 008004 612 1303 +44 1753 245784
Ireland Monday - Friday 18908 18925 +44 1753 245784
Israel Sunday - Thursday - +972 9962 6022
Italy Monday - Friday 800 124 895 +44 1753 245792
Jordan Monday - Sunday 0800 22727 +961 4 727537
Kuwait Monday - Sunday 666 9494 +961 4 727537
Lebanon Monday - Sunday 04 727537 +961 4 727537
Lebanon* Monday - Sunday - +961 4 727 981
Luxembourg Monday - Friday 8002 6670 +44 1753 245776
Morocco Monday - Friday - +961 4 727537
Norway Monday - Friday 080 056 046 +44 1753 245784
Oman Monday - Sunday 2457 1972 +961 4 727537
Pakistan Monday - Sunday - +961 4 727537
Poland* Monday - Friday - +48 12 2544001
Poland - All Other Monday - Friday - +44 1753 245784
Portugal Monday - Friday 800 780 074 +44 1753 245795
Qatar Monday - Sunday 080096 1001 +961 4 727537
Russia* Monday - Friday - +7 495 926 2736
Russia - All Other Monday - Friday - +44 1753 245784
Saudi Arabia Monday - Sunday 050 445 0361 +961 4 727537
South Africa Monday - Friday 0860 463 622 +27 11 417 8698
Spain Monday - Friday 800 900 520 +44 1753 245794
Sweden Monday - Friday 077 662 0003 +44 1753 245784
Switzerland Monday - Friday 084 400 0092 +44 1753 245793
The Netherlands Monday - Friday 0800 0201 103 +44 1753 245784
Tunisia Monday - Friday - +961 4 727537
Turkey* Monday - Friday - +90 212 366 0600
Turkey - All Other Monday - Friday - +44 1753 245784
UK Monday - Friday 0845 161 0038 +44 1753 245784
United Arab Emirates Monday - Sunday 800 6377 +961 4 727537
United Arab Emirates* Monday - Sunday - +961 4 435 0981
Yemen Monday - Sunday - +961 4 727537

 

CA Arcot eCommerce / Transfort
United States 1-866-992-7268
Australia, Optus 0011-800-992-72682
Australia, Telstra 0011-800-992-72682
Belgium 00-800-992-72682
Denmark 00-800-992-72682
France 00-800-992-72682
Germany 00-800-992-72682
Hungary 00-800-992-72682
India 1 91-80-676-83002
Italy 00-800-992-72682
Netherlands 00-800-992-72682
Poland 00-800-992-72682
Singapore 001-800-992-72682
Spain 00-800-992-72682
Sweden 00-800-992-72682