Customer Solutions - CA Technologies
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Customer Solutions

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CA Technologies customers around the globe use our software solutions to meet their business challenges and create new market opportunities. Our solutions help customers throughout the agile development life cycle, enabling them to plan and prioritize development; develop and test; release and deploy; manage and monitor; and access and secure. To ensure our products’ effectiveness, we use our own solutions within CA.

By providing tools to manage the availability and performance of the IT assets within traditional data centers and cloud environments, CA gives customers the ability to easily optimize the utilization of computing resources and minimize unnecessary expenditures, the effects of which are magnified when applied on a global scale.

Customer Experience

At CA, we understand that we succeed only when our customers and partners succeed. That’s why a customer-centric mindset is at the heart of everything we do. Delivering a superior customer experience is an essential corporate goal and it is written into our promise to customers. A premier customer experience drives higher levels of loyalty, creates competitive differentiation and enables growth for CA. We have established a global customer experience program based on the industry-standard Net Promoter System (NPS) methodology, which measures customer loyalty and provides actionable insight to improve it. We have also launched a number of company-wide initiatives that focus on improving the end-to-end customer experience. These changes have boosted our customer satisfaction scores and NPS scores in all geographies.

Security and Privacy

To succeed in today’s digital world, companies need to increasingly adopt openness and transparency so that users, employees and partners can access the data they need. But the more open these businesses are, the more vulnerable they become to debilitating data breaches and other security risks. The security and stability our solutions provide make CA a compelling partner for global organizations to build customer confidence with great user experiences—while keeping valuable data secure. Our end-to-end security solutions enable companies to connect, transact and communicate everything to everyone from everywhere with the confidence that their critical data remains safe and secure.

Our security solutions enable companies to connect, transact and communicate everything to everyone from everywhere with the confidence that their critical data remains safe and secure.


An application programming interface (API) is a set of routines, protocols, and tools for building software and applications. IT is beginning to see a shift toward a persona-defined user experience, as well as an architecture that is increasingly API-driven. Web APIs already play a critical role in connecting applications and services over the internet. APIs are also used to launch innovative services and will power the next generation of mobile and Internet of Things (IoT) applications. We believe that in the future, employees and customers will access data, apps and other digital tools by leveraging APIs. This, of course, puts a greater emphasis on both the user experience and data security.

At CA Technologies, we help companies accelerate their digital transformation with APIs by managing them from all perspectives: business strategy, design and architecture, governance and tooling—all while providing the required levels of security.

Products That Promote Sustainability

As customers become more aware of the impact of IT on the environment and IT’s use of limited natural resources, they are increasingly looking for solutions that are more resource-efficient. In the context of software solutions, “sustainability” largely refers to solutions that have been designed and built to minimize the consumption of resources such as energy during development, operations and maintenance. At CA Technologies, we work to maximize opportunities for our customers’ IT operations by providing them with an efficient platform that limits resource use.

Our product design strives for sustainability in all respects. For example, to reduce paper consumption, all of our solutions default to electronic documentation. To reduce our customers’ electricity consumption, we require algorithms to be written efficiently and all idle time to be minimized. In this way, we aim to ensure that our products make efficient use of physical resources, such as materials and energy, throughout their life cycles.

Cloud Computing: Solutions Across Diverse Virtual and Physical Platforms

Cloud solutions from CA Technologies help our customers speed development, deployment and testing, and reduce cloud management complexity while protecting them from outside threats. Our focus on making cloud computing more efficient and secure makes these operations more sustainable.

Virtualization: Maximize Capabilities, Minimize Physical Assets

Our CA Service Virtualization product reduces constraints across the software development life cycle, allowing developers, testers and performance teams to work in parallel for faster delivery and more reliable outcomes—all while reducing hardware that uses floor space and has high energy demands for heating and cooling.

SaaS: Software as a Service

Software as a Service solutions from CA Technologies streamline deployments, increase agility, securely enable online business and benefit from our proven operational expertise within a secure service-delivery environment. Our solutions enable CA Technologies customers to gain optimal IT security and management capabilities while reducing the effort and cost of deploying an on-premise solution.

Call us at 1-800-225-5224
Call us at 1-800-225-5224
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