Business: Sicredi is one of the largest cooperative credit systems in Brazil, with operations in 10 states, 1,125 offices and 1.8 million members.
Challenge: Sicredi’s monitoring platform was based on disparate tools, which resulted in duplicated and uncorrelated events. This made it harder to resolve problems impacting business services.
Solution: Sicredi adopted a CA Service Assurance solution based on CA Spectrum Service Assurance, CA Spectrum Infrastructure Manager, CA eHealth Performance Manager, CA APM and CA NetQoS Reporter Analyzer.
Result: Sicredi can now manage its IT services in an integrated way with visibility of all components. This means it can quickly detect the root cause of problems, resulting in reduced mean time to repair.