This is interesting, as CA Technologies is very aware of the issues facing the Mainframe in public perception but, at the same time, has customers that still rely on their Mainframes and even see them as a valuable resource going forwards. CA Technologies is basing its "Mainframe Reframed" strategy on a detailed investigation of the Mainframe market, including its Mainframe customers, their needs and their perceptions.
More news, is that the Mainframe business unit at CA Technologies now has a new General Manager, Ashok Reddy. In past lives, Reddy has been Vice President, Offering Management, API Economy & Hybrid Cloud Integration and Vice President, Product Management, Design and Business Development (which includes DevOps), both at IBM. This probably makes him a particularly good champion for modernisation and agility in Mainframe systems.
The issues the Mainframe faces when it has to deliver a "flawless customer experience" are fairly obvious (I've rephrased the CA Technologies version of these from my point of view; so there'll be minor differences from the official CA Technologies line).