NEW YORK, April 9, 2018 – CA Technologies (NASDAQ: CA) was again named a recipient of the NorthFace ScoreBoard AwardSM from the Customer Relationship Management Institute (CRMI, an Omega Management Group company) in recognition of achieving excellence in customer service and support. This marks the sixth consecutive year that CA has received the award.
In presenting the award, CRMI recognized CA’s ongoing commitment to building long-term customer loyalty by continuously exceeding customer expectations. The award is based on an independent analysis of surveys from CA’s own customers.
“Each year thousands of companies both domestic and international are invited to apply for the NorthFace ScoreBoard Award,” said John Maraganis, President and CEO, CRMI. “The award audit criteria includes providing customer satisfaction survey results for the calendar year, which CRMI reviews and confirms. It is the reliance on a company’s own customer feedback that makes receiving this award such a coveted honor.”
“Winning this award for the sixth time based on our customers’ feedback is one indication that we are succeeding in our mission to help our clients overcome barriers between their ideas and outcomes,” said Dayton Semerjian, general manager, Global Customer Success, CA Technologies. “At CA, we take great pride in knowing that our focus on delivering a great customer experience is validated by the NorthFace ScoreBoard Award, and, most importantly, by our customers.”
Now in its 18th year, the NorthFace ScoreBoard Award will be presented to recipients during ceremonies at CRMI’s SCORE Conference in Boston (Fall 2018).
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