Geography: North America
Industry: IT Services
The CA Technologies solutions enable our clients to see what we see, eradicating the ‘blackbox’ outsourcing model that confuses many clients.
, Managing Director, Business Development , Alphaserve Technologies
Alphaserve Technologies provides advisory, integration and managed services from offices in the US, Portugal and India. It aims to become a market leader in providing enterprise IT solutions in the midmarket space.
To achieve its plans for growth, the company needs to meet client demands for efficient, high quality services and rapid fault resolution. Hampered by rudimentary IT monitoring tools, it needed to centralize and simplify IT management.
Alphaserve Technologies has created an integrated platform for IT monitoring and management based on CA Technologies solutions. The solutions monitor approximately 20,000 devices and provide comprehensive reporting.
With its centralized IT management platform, Alphaserve Technologies can deliver to higher SLAs, meet clients’ demands and increase employee efficiency, which will help it achieve its goals for growth.