Aternity Finds Agile Alignment
Geography: North America
Industry: Technology
With the Salesforce.com integration, [CA Agile Central] shows us the status of defects as well as the customers who reported them. This allows us to tackle the high-profile defects first and make sure our support team can close the loop with customers quickly.
Sigal Korczyn
, Development Director , Aternity
Business
Providing End User Experience Management solutions to Global 2000 organizations, empowering them with user-centric, proactive IT management capabilities that dramatically reduce business disruptions and increase user productivity.
Challenge
Limited visibility of work in progress. Lack of shared views across teams. Team dissatisfaction with previous agile project management solution.
Solution
CA Agile Central Unlimited Edition.
Benefit
Improved visibility into their work gives teams more flexibility to prioritize, adjust and realign commitments as needed, and helps streamline the defect-handling process and support-case resolution.