Geography: Australia\New Zealand
The introduction of customer accessible APIs are part of the Service NSW maturity model; customer servicing is more than simply enabling APIs, it is a core component of our digital enablement strategy. Our ability to evolve and deliver differentiated APIs at speed and scale supports the expectations of our customers in today’s digital world.
, Director, Technology Architecture and Risk Management , Service NSW
Service NSW provides a one-stop-shop for 7.64 million citizens who want access to more than 900 government services. The service, which combines an online portal and telephone service, assists citizens through life’s milestones such as applying for a birth certificate or starting a business.
Service NSW’s digitization of services required joining up multiple processes and platforms, while still ensuring transactions are seamless and customer data is held securely.
Versent has developed a solution based on CA API Gateway that enables Service NSW to integrate multiple systems and agencies, regardless of the underlying technology and implementation.
By putting APIs and user identities at the heart of its digitalization strategy, Service NSW has been able to improve customer service and eliminate duplication. Most state services are now accessible in a couple of clicks from the home page.