Application Management Services for CA PPM provide a flexible engagement model that enables you to focus on what’s important to their business. Whether CA PPM is deployed in the cloud or on premises, CA professionals can deliver a wide range of services, from superior production support to adoption services, guided by an organization’s need to maximize business value.
As the thought leaders behind an award–winning PPM solution, we are not only best equipped to deliver our customers’ technical operations and adoption services needs, but we can also provide advanced options that help solve common business challenges that many of our customers face including:
- PPM testing: Provides solution testing to help ensure quality through automated regression tests, configuration, integration and performance tests.
- PPM performance management: Provides tools and services to analyze solution performance and provide recommendations through weekly reports and monthly on–site reviews. Areas of focus may include extracting data, scheduling jobs, tuning portlets and reporting.
- PPM data quality: Provides a data quality operational rules assessment, best practice guidance and monthly monitoring, along with deploying and configuring Data Integrity for CA PPM, a packaged work product.
Additionally, customers gain access to CA insiders from across the organization—from services, education, support, product management, engineering, executive management and more.
CA provides the level of attention our customers require, all backed up by ITIL®–compliant processes, service level agreements, 24/7 follow–the–sun support and a dedicated technical service manager for a single point of accountability. Unleash the true potential of CA PPM and accelerate business value with Application Management Services from CA Technologies.