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CA Application Performance Management (CA APM) Upgrade Services

Achieving better business outcomes for your organization relies in part on leveraging the full capabilities of your technology solutions. CA APM 10.x gives you more of what you need to monitor and manage operations in fast-paced and demanding IT environments. Now, upgrading to the latest version is easier than ever.

CA Services can put you on a faster path to value with an upgrade plan that gets you to the latest version of CA APM, in less time and with less hassle.

Key Outcomes

  • Improve implementation quality with CA Services professionals who can guide you through the upgrade process.
  • Leverage newest features and capabilities from a robust new version with powerful new tools.
  • Streamline upgrade process using proven implementation techniques.

Key Service Features

  • Assessment includes inventory, health check and recommended remediation. 
  • Pre-upgrade planning prepares plans for sizing, staging, backup and restore, the upgrade process itself and post-upgrade configuration and testing.
  • Upgrade commences once the assessment and planning stages complete.
  • Post-upgrade configuration includes final configurations and test plan execution.


Inventory components convey information across application environments where monitoring is taking place.

   • Identify existing issues with current solution.
   • Complete health check to validate sizing and performance.

Recommended Remediation
Identify issues requiring resolution prior to upgrade.

Pre-Upgrade Planning

Sizing Plan
Document changes that have or will be made to requirements, including servers (CPU, memory, disk), storage, databases and others.

Staging Plan
  • Establish staging plan for upgrade.
  • Validate staging environment has suitable scale and complexity for testing.

Backup/Restore Plan
  • Define/document method and plan for backup and restore.
  • Multiple appropriate options can be considered.

Upgrade Plan
Map out and document the components to be upgraded, including the order of and the steps to be completed.

Post-upgrade Configuration Plan
Document the configuration steps to be accomplished after component upgrades.

Test Plan
Document the application performance management component tests to be executed post-upgrade.


Component Upgrade
Perform the actual upgrade of the identified APM components.

Post-Upgrade Configuration

Final Configurations
Necessary post-upgrade configurations are performed and validated.

Test Plan Execution
Execute all tests in the test plan, validate upgrades, and confirm proper operation.