Transitioning to a new version of a solution often takes a lower priority for business and IT stakeholders than daily operations and other initiatives. Organizations may be challenged to devote the necessary resources, gather the relevant data and prepare an upgrade plan that addresses the risks and benefits of the upgrade. This can delay important product enhancements and fixes, and impact the overall solution adoption if the transition is difficult.
Gathering relevant data to prepare for an upgrade can be time consuming and inconsistently executed by resources focused on other initiatives resulting in data gaps and potential errors.
Narrow preparation scope can be limited to the mechanics of an upgrade and miss valuable opportunities to assess processes, evaluate usage and utilize new solution enhancements.
Operational risk and interruption unnecessarily increases upgrade costs that can put projects and programs in jeopardy.