Whether your priority is to reduce the costs and risks associated with daily maintenance of your mainframe, to achieve greater efficiencies by adopting new innovative approaches to mainframe management or to streamline your portfolio of mainframe technologies, CA Services is a partner in helping you derive maximum results from your mainframe investment.

With mainframe experts focused on your success with solutions from CA Technologies, CA Services brings the full power of CA Technologies architects, project managers, services consultants and delivery managers to meet your needs across five major categories of services:

• Application management services and staff augmentation services
• Assessment services
• Core system consulting programs
• Implementation and upgrade services
• Optimization services

• Mainframe 2.0
• Application lifecycle management
• Application performance management
• Application quality and testing tools
• Big data management
• Data modeling
• Data transport
• Database administration
• Database backup and recovery
• Database performance management
• Databases
• Linux® management
• Modernization and application development
• Network management
• Output management and enterprise report management
• PCI compliance
• Resource management
• Security management
• Session management
• Software change management
• Storage management for enterprise
• Systems management
• Transaction management
• Workload automation

Assessment Services

With budgets, time and staff resources in short supply—and with execution so critical—strong execution and prioritization is more necessary than ever. Assessment services from CA Technologies will help you accurately evaluate your current state and discover trade-offs, document considerations and prioritize opportunities for achieving a desired future state.

CA Services offers assessments for a wide range of situations. A few examples include:

• Best practices and product usage assessments
• Configuration and optimization assessments
• Core system consulting programs
• Migration planning (across product versions and from one vendor to CA Technologies)
• Performance assessments
• Security, compliance and auditing assessments

Product and Solution Healthchecks

CA Services professionals review your current product and solution configurations and interviews IT staff to assess actual results versus targets for implementations, product usage, roll-out procedures, use cases and configuration options. Healthchecks from CA Technologies provide documented technical findings and a prioritized plan for improving your current CA Technologies product and solution implementations.

Mainframe Value Program

On-site service engagements provide product usage reviews of your deployed mainframe technologies from CA Technologies. In-depth assessments evaluate results in areas such as alignment to business goals, performance, reliability and maintainability. CA Services delivers a comprehensive report with recommendations to do more with your mainframe solutions from CA Technologies.

When it is time to upgrade to the latest release or implement a new solution, you want to minimize operational risk, get your mainframe team productive quickly and demonstrate a strong ROI. Our experts on CA Mainframe Software Manager, the mainframe solutions from CA technologies stack and underlying mainframe technologies can deliver prescriptive approaches built from thousands of site engagements and years of experience.

Whether you are primarily focused on schedule, the scope of work or cost, CA Services can assist to plan for, design, implement and verify a successful transition to the latest advances in mainframe management from CA Technologies.

CA Services for mainframe will work with you to understand and to select or create the optimal approach for your specific situation.

An important first step is to gain a detailed understanding of your organization’s requirements. Deployment playbooks from CA Services help expedite implementations with proven, pre-built content. They include comprehensive questionnaires—spanning business drivers, functional requirements, governance initiatives, use cases, reliability and security concerns, operating constraints and more.

Gathering this critical information at the outset of a project helps ensure that subsequent phases deliver results that align with your business needs. Solution run books from CA Services provide customized instructions covering all aspects of your installation, including start-up and shut-down procedures, backup requirements, risk mitigation, security controls, tuning information and troubleshooting guides.

• Proactive application monitoring
• Healthchecks
• Implementation and solution enhancements
• Upgrades
• Architectural guidance
• Education
• Supplementary support

Application management services from CA Technologies provide a flexible SLA-based model supported by experienced mainframe resources from CA Technologies. With a customer engagement framework that simplifies budgeting, reduces risk and drives ongoing innovation and improvements, these resources can deliver a wide range of services which go beyond typical incident management and administration by offering flexible “as-a-service” options for support, optimization and operational assistance and enhanced services.

Staff augmentation services extend the staffing levels of your mainframe team with experienced resources from CA Services. Staff augmentation engagements may be of any duration and be used for clearly defined, fixed-scope projects or for more open-ended contracts that span multiple years or multiple CA solutions. With staff augmentation from CA Technologies, organizations facing reductions in mainframe staff and expertise or which anticipate needs for dedicated mainframe skills on scheduled projects can offset internal risks and direct labor costs by working with a trusted mainframe partner.

Optimization Services

Given the volume of work conducted by your mainframe, even incremental gains to optimize performance, reduce CPU consumption and streamline processes can pay enormous dividends. The challenge is that the large volume of work combined with the complex systems, databases, applications and networks involved means that your staff may lack the time and/or expertise needed to reach and maintain a more optimal state.

No one knows CA Technologies better than CA Services. We also know the mainframe. Optimization services from CA Technologies can help you:

• Discover low effort, incremental changes that deliver significant gains in performance
• Objectively evaluate your product usage and alignment to best practices
• Correct erroneous or outdated configuration settings
• Implement cross-solution integration and automation that has not been fully deployed or has been overlooked
• Perform periodic top-to-bottom health checks that deliver meaningful results

• Identify the best opportunities for improving mainframe efficiencies and extending integration and automation
• Align mainframe management software to better achieve or exceed service level agreements
• Increase ROI by applying the strengths of your mainframe portfolio to the application economy
• Reduce maintenance costs and speeding new implementations of mainframe solutions
• Improve management processes to reduce the burden on limited staff